Bilingual Digital Customer Support
4 weeks ago
- 3 Month contract to start with extensions
- Remote
- salary: 20-21/hr
Required Skills & Experience
* Exceptional communication and customer service experience
* Has their own laptop and designated workspace at home
* Affinity for technology + applications
* Written and verbal English and French
* Must be able to work 1 weekend day and overtime if needede
* Experience with Microsoft office
Nice to Have Skills & Experience
* Experience in a loyalty program -- handling guests, etc
* Background in analytics, tech, live chat or phone lines, IVR.
Job Description
One of our largest clients in Toronto is looking to bring on additional customer support analysts to join their digital customer support team. The company is a parent company of three major fast-food brands and this support role will be directly for a project launching in February. It will be all email support handling a variety of issues, resolving up to 300 tickets/week. This individual will also be responsible for training and development of new team members. This contract is 3 months long to start but has the possibility to be extended. Half of the agents will need to be bilingual in French and English. There is a possibility of working afternoon, evening, and weekend shifts.
- Contrat de 2 mois avec possibilité d'extension
- A distance
- salaire : 20-21/hr
Compétences et expérience requises
* Une expérience exceptionnelle en matière de communication et de service à la clientèle
* Vous avez une bonne connaissance de l'anglais et de l'espagnol.
* Affinité pour la technologie et les applications
* Anglais et français (écrit et verbal)
* Doit être en mesure de travailler un jour de fin de semaine et de faire des heures supplémentaires au besoin.
* Expérience avec Microsoft Office
Compétences et expérience souhaitables
* Expérience dans un programme de fidélisation - gestion des invités, etc.
* Expérience dans le domaine de l'analyse, de la technologie, du chat en direct ou des lignes téléphoniques, de l'IVR.
Description du poste
L'un de nos clients les plus importants à Toronto cherche à recruter des analystes de soutien à la clientèle supplémentaires pour rejoindre son équipe de soutien à la clientèle numérique. L'entreprise est une société mère de trois grandes marques de restauration rapide et ce rôle de support sera directement lié à un projet lancé en février. Il s'agira d'un support par email traitant une variété de problèmes, résolvant jusqu'à 300 tickets par semaine. Cette personne sera également responsable de la formation et du développement des nouveaux membres de l'équipe. Ce contrat est d'une durée de 3 mois pour commencer mais peut être prolongé. La moitié des agents devront être bilingues en français et en anglais. Il est possible de travailler l'après-midi, le soir et le week-end.
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