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Corporate Host

3 months ago

Old Toronto Ontario, CA Brookfield Properties Full time

Job Description

DESCRIPTION:

The Corporate Host is the brand ambassador and first point of contact to visitors of the (BPT/FCP/BAC) lobby and provides information to both tenants and patrons as required. The ideal candidate will present a very friendly and professional image to all our customers ensuring the highest level of customer excellence. Communication with the Security command center will be necessary.

RESPONSIBILITIES:

  • Delivers superior customer service to internal/external clients in a confident and friendly manner.
  • Presents and delivers information regarding Toronto Tourism, local events calendars, current affairs, etc.
  • Demonstrates knowledge of Brookfield Place in general: specifically, around its tenants, employees, locations, etc.
  • Ensures excellent housekeeping of client reception areas by being personally proactive and liaising with the Service Centre when necessary.
  • Controls building access by ensuring couriers, contractors, and other agents are directed accordingly.
  • Maintains various statistics as requested for Marketing, Security, and trend analysis purposes.
  • Creates and maintains information databases regarding building services, events, and other items.
  • Updates electronic directories as required.
  • Distributes, receives, and coordinates tenant requests and information.
  • Assists Marketing and Special Events during planning and setup stages for major events and galas.
  • Other duties as assigned.

QUALIFICATIONS

  • Minimum 3-5 years' experience in a professional high-energy customer service environment, preferably in the hospitality industry or related field.
  • Excellent verbal, written & interpersonal skills
  • Able to prioritize and multi-task with strong organizational and time-management skills
  • Excellent analytical and problem-resolution skills
  • Proficiency in Microsoft Word and Excel is an asset.
  • Experience in Outlook email, internet.
  • Excellent telephone manner

EDUCATION/DESIGNATIONS/LICENSES:

A minimum Grade 12 education is required. Preference will be given to those who possess post-secondary education in a hospitality service curriculum or work equivalent experience.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

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