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Student Systems Integration and Special Projects Manager

2 months ago

Waterloo Ontario ML, City of Toronto, Canada University of Waterloo Full time

Overview

Term: 13-14 months

Reporting to the Director, Student Life Communications, the Manager, Student Systems Integration and Special Projects is responsible for the strategic planning, successful execution and effective management of integrated student systems in the APS Portfolio. The manager plays a critical leadership role in planning, development, evolution and evaluation of UWaterloo Portal and its student engagement initiatives aligning with the strategic priorities and goals of the APS portfolio.

In addition, the manager leads and manages projects identified by the Director, Student Life Communications and senior leadership. The manager will work to enhance the student experience through online systems, positively positioning the University and aligning closely with the Waterloo brand experience.

Responsibilities

Provide strategic oversight and management of UWaterloo Portal:

  1. Work in conjunction with IST management to create long term UWaterloo Portal strategy and high-level roadmap that aligns with the APS and IST strategies.
  2. Research, develop and maintain annual plans for UWaterloo Portal development features, in collaboration with Manager, Systems Development and AI Technologies, based on stakeholder requests, student needs, and feedback.
  3. Engage with key campus partners to communicate strategic content and emergency notifications.
  4. Lead data input strategy in collaboration with campus partners and data stewards to ensure campus data is available for Portal use and development.
  5. Manage privacy and security assessment protocols, in consultation with the Secretariat’s Office and IST Security.
  6. Lead group of campus-wide, senior-level stakeholders to develop effective Portal governance strategies and implementation.
  7. Assess, respond to and re-prioritize development plans to accommodate critical issues, outages etc.
  8. Liaise between APS and IST to set and manage priorities for features and enhancements.
  9. Collaborate with IST managers and developers to manage priorities and build requirements.
  10. Assist university stakeholders with understanding student needs, technologies and focus areas which translate into the success of supported online platforms and applications.
  11. Maintain a strong focus on UI/UX to adapt to continuous changes in emerging platforms, technology and trends.
  12. Lead analytics strategy; identify metrics, create and implement framework for prioritization and reporting of student engagement measures within Portal.

Strategic project management:
  1. Lead and manage projects within the APS portfolio through scaled project initiation, planning, execution and closure phases.
  2. Develop, monitor and control all phases of the project by setting realistic and attainable timelines, workback schedules, milestones, and project objectives.
  3. Report regularly on project goals and status to key stakeholders and APS management team.
  4. Liaise with campus partners to establish clear, concise, agreed upon project objectives/goals/vision, benefits, scope and success criteria.
  5. Assess needs and demands from campus partners and manage prioritization of deliverables.
  6. Adjust and evolve project plans at key milestones to ensure progress.
  7. Manage and report on progress, project constraints, roadblocks and risks.
  8. Establish and follow appropriate change processes to enable informed decision making as projects evolve.
  9. Create an environment of shared purpose/collaboration and build stakeholder relationships based on trust and integrity.

Lead a comprehensive community management strategy:
  1. Plan student engagement opportunities, to seek feedback from students and assess initiatives.
  2. Lead the support strategy for the needs of the UWaterloo Portal community of users.
  3. Provide guidance on how to enhance UWaterloo Portal for additional audiences.
  4. Hire, coach and schedule student engagement support staff.

Maintain a strong understanding of current trends and best practices for communicating with and engaging student audiences:
  1. Maintain clear understanding of student audience technologies, trends and communication preferences.
  2. Collaborate with APS colleagues and campus partners to understand emerging student needs.
  3. Maintain strong understanding of student services and programs.
  4. Maintain awareness of current department and campus-wide initiatives.

Qualifications:
  1. Bachelor’s degree in related discipline and/or diploma in program/project management.
  2. Project Management Professional (PMP) Certificate is an asset.
  3. 5+ years of experience in a technology project or project management role.
  4. Experience in engaging internal and external stakeholders.
  5. Experience and knowledge of web mobile app UI/UX design principles.
  6. Experience and knowledge of accessibility requirements.
  7. A record of and commitment to participating in ongoing learning and engagement in the areas of equity, diversity, inclusion, anti-racism and accessibility.
  8. Experience writing copy for a student audience.
  9. Experience with Lean/Six Sigma methodology an asset.
  10. Advanced: MS Office suite of products.
  11. Intermediate: email marketing campaign and distribution platforms.
  12. Intermediate: web content management system.
  13. Advanced: web-based project management platforms.
  14. Intermediate: social media platforms and tools.
  15. Strong communication skills.
  16. Strong organizational skills.
  17. Effective time management skills.
  18. A continuous improvement mindset is an asset.

Equity Statement:

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. The University values the diverse and intersectional identities of its students, faculty, and staff and is committed to accessibility for all employees. #J-18808-Ljbffr