Application Production Support
4 weeks ago
About the Company:
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.
We are looking for an Application Production Support to work with one of our clients, an Investment Bank based in Montreal.
Role Overview :
The team is responsible and accountable for daily support and health of the IT production environment.
Such tasks include change, request, incident and problem management for the department.
The candidate will have to provide solutions to technical issues in a short time frame and act as a technical point of contact for all application related issues.
The team is responsible for troubleshooting the issues by meticulous analysis of database objects and respective servers, looking for consistent improvements and communicate the impact and resolution to the requestor.
The candidate shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 Classification : Confidential support staff, and to then communicate the resolution to the requestor.
The candidate should work further on automating SQL and Linux scripting to display continuous improvement and work towards stabilizing the applications health. The team assists the user community to resolve technical issues.
The shift for this position is from 11AM to 8PM Monday to Friday and rotational shifts in Sundays
Key responsibilities:
The responsibilities of this role include, but are not limited to :
• Monitor and Support the day to day activities
• Adherence to documented procedural standards
• Be responsible for key activities within the agreed SLA and ITIL process.
• Escalate issues that cannot be resolved, in a timely manner
• Have a strong Customer Focus in order to provide a professional support service to clients
• Assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk
• Maintain knowledge base and share experience with support team members
• Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover
• Resolve user queries/requests
• Ensure issues are identified, tracked, reported on and resolved in a timely manner
• Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
• Understand the database concepts and provide extractions to users whenever required
• Participate to the support of the application and undertake the appropriate actions – both functional and technical
• Closely follow up all alerts and monitoring dashboards
• Ensure excellent communication, reporting and escalation as and when needed
Required Qualifications and Skills:
Must have :
• 7+ years of experience in a similar role.
• Bachelor’s degree in computer science, information systems or another related field.
• Good general understanding of global infrastructure, firewalls and networking and considerations in these areas
• Analytical skills – Ability to analyze data surroundings incidents to a fine level, investigate dependencies and evaluate possible areas for improvement, and actions with a view to automate resolution.
• Using, configuring and tuning industry leading ETL software tools in data intensive, large scale environment
• Experience working on Oracle
• Hands-on experience working in Unix/Linux environment, with proficiency in UNIX shell scripting (Korn/bash shell preferred)
• Knowledge of VM
• Hands-on experience with scheduling tools, preferably , Ab Initio Control Center
• Experience in SQL Server and noSQL DBs
Nice to have :
• Expertise in Ab Initio as an ETL Tool
• Knowledge of Blueprism application
• Knowledge of release or automation tools such as Jenkins, Ansible
• Experience in monitoring tools (such as Dynatrace)
Language :
English: mandatory
French: a strong asset
-
Application Production Support
3 weeks ago
Montreal, Quebec, G4F, CA Infotree Global Solutions Full timeJob Title: Application Production SupportDuration: 12 MonthsLocation: Montréal QC H3A 2A6Description:MAIN RESPONSIBILITIESLevel 1 and 2 SupportActive monitoring of production activitiesPerform remediation steps when requiredInterface with external IT communities to resolve incidentsWork with development community for Level 3 incident escalationsLog work and...
-
Application Production Support
2 days ago
Montreal, Quebec, G4F, CA Infotree Global Solutions Full timeJob Title: Application Production Support - L2 Duration: 12 MonthsLocation: Montreal, QuebecPosition Summary: The primary purpose of the job is to ensure day-to-day quality of service of Live applications to end-users byDiagnosing and resolving incidentsAnswering user requestsMonitoring production environmentsDeveloping a good understanding of the existing...
-
Application Production Support Analyst
2 weeks ago
Montreal, Quebec, G4F, CA TekWissen ® Full timePosition: Application Production Support AnalystLocation: Montreal, QC, H3A 2A6Duration: 12 Months Job Type: ContractWork Type: OnsiteShift: Sunday-Friday (12.00PM-09.00PM)/(9.00AM-6.00PM)Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our...
-
Application Support Analyst
4 weeks ago
Montreal, Quebec, G4F, CA Axelon Services Corporation Full timeJob Title : Application/Production Support AnalystLocation : Montreal, QCHours : 8AM - 5PMJob Description :The Client Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the Client Functions portfolio.Such tasks include change, user request, incident, and problem...
-
Montreal, Quebec, G4F, CA QUANTEAM Full timeWHO WE ARE:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon,...
-
Finance Application Support Analyst
1 week ago
Montreal, Quebec, G4F, CA QUANTEAM - North America Full timeAbout the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...
-
Application Support Specialist
3 days ago
Montreal, Quebec, G4F, CA VBeyond Corporation Full timeWe are looking for a self-motivating individual to work in our IT support team. The Ideal candidate must have functional and technical knowledge of Bonds and Credit market, including daily IT support of Murex application, as well as following on-going projects and development. Interpersonal skills are required as there is constant interaction with Front...
-
Application Support Analyst
4 weeks ago
Montreal, Quebec, G4F, CA Axelon Services Corporation Full timeJob : IT AnalystLocation : Montreal, QCTiming : 8:00 AM - 5:00 PMHybrid Key Responsibilities:Provide expert support for technical incidents, ensuring timely resolution and minimal disruption to business operations.Utilize strong communication skills to effectively collaborate with users and team members, both verbally and in writing.Execute advanced SQL...
-
Production Support Analyst
2 weeks ago
Montreal, Quebec, G4F, CA HireTalent - Diversity Staffing & Recruiting Firm Full timeThe APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall...
-
Production Support Analyst
1 week ago
Montreal, Quebec, G4F, CA Infotree Global Solutions Full timeJob Title: Application Production Support L1/L2 AnalystDuration: 12 MonthsLocation: Montreal, QCJob Description:Business Overview: The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business, strategic initiatives, regulatory...
-
Production Support Analyst
3 weeks ago
Montreal, Quebec, G4F, CA QUANTEAM - North America Full timeAbout the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...
-
Support Applicatif
2 weeks ago
Montreal, Quebec, G4F, CA ALTEN Canada Full time[English will follow] - Dans cette annonce, l'utilisation du genre masculin a été adoptée afin de faciliter la lecture, et n'a aucune intention discriminatoire.Qui sommes-nous ?Chef de file mondial de l’industrie de l’ingénierie et du conseil TI avec plus de 57 000 conseillers à travers le monde, le Groupe ALTEN optimise la performance...
-
Product Support Specialist
2 weeks ago
Montreal, Quebec, G4F, CA Swoon Full timeTechnical Support Specialist – Civil 3DLocation: MontrealContract: 6 monthsIndustry: Engineering, Natural Resources, and Infrastructure (ENI)Join a dynamic technical support team, assisting Autodesk customers in the Engineering, Natural Resources, and Infrastructure (ENI) industry. As a Technical Support Specialist, you will troubleshoot customer issues,...
-
Production Support Engineer
4 weeks ago
Montreal, Quebec, G4F, CA Axelon Services Corporation Full timeJob Title: Production Support EngineerLocation: Montréal, QCSchedule: Mon - Sun, 5 days a week, 9AM - 6PM; Rotational on-call shifts over weekends (2x/month)Main Responsibilities:The technical engineer has broad responsibilities for the deployment of related processes and services. This includes:Participate in providing design, implementation, management,...
-
Product Owner, Connectivity
3 weeks ago
Montreal, Quebec, G4F, CA BRP Full timeConnectivity is a concept that touches on both digital, notably with the creation of mobile applications, but also the interweaving of the digital experience with BRP's recreational vehicles and the intelligent use of recorded data. We need to bring new value-added concepts to our customers, dealers and internal teams. Your role will be to enrich the...
-
Production Support Analyst-ITIL
2 days ago
Montreal, Quebec, G4F, CA SPECTRAFORCE Full timeApplication Production Support AnalystMontréal QC (Hybrid -3 days onsite per week)12 Months (Can be extended to 24 months) "Strengths and Skills that will help you succeed " ITSM L1 - Candidate with 5-10 yrs experience.Experience in Production support roleGood knowledge of ITIL processes and frameworksSignificant experience with processes like incident,...
-
IT Specialist – Software Applications
4 weeks ago
Montreal, Quebec, G4F, CA CANAROPA Full timePosition: IT Specialist – Software ApplicationsDepartment: ITPosition SummaryThe IT Specialist is responsible for installing, monitoring, maintaining, and troubleshooting software applications while providing technical support to end users. The role ensures that systems and software applications are reliable, secure, and meet organizational requirements...
-
Application Architecture Engineer
4 weeks ago
Montreal, Quebec, G4F, CA National Bank Full timeA career as a Application Architecture Engineer in the Digital Channels team at National Bank means acting as an application design specialist. It is through your solid technical skills, your ability to work in a team, your effective communication, your ability to solve problems collaboratively, and your commitment to continuous learning that you have a...
-
IT Support Analyst
1 week ago
Montreal, Quebec, G4F, CA QUANTEAM - North America Full timeAbout the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...
-
Infrastructure Support Specialist
2 days ago
Montreal, Quebec, G4F, CA Soho Square Solutions Full timeJob Title: Infrastructure/Product Support (1-Year Contract)Location: Montreal (Day 1 onboarding onsite - in-office presence required 3 days/week, remote 2 days/week)Level: Mid-LevelEnterprise Technology & ServicesEnterprise Technology & Services (ETS) delivers shared technology services for supporting all business applications and end users. ETS provides...