Application Production Support
3 weeks ago
Job Title: Application Production Support
Duration: 12 Months
Location: Montréal QC H3A 2A6
Description:
MAIN RESPONSIBILITIES
Level 1 and 2 Support
Active monitoring of production activities
Perform remediation steps when required
Interface with external IT communities to resolve incidents
Work with development community for Level 3 incident escalations
Log work and effort in support tracking application and work with team and management to reduce recurring issues
Available for after-hours support activities, when necessary
Change and Request Management
Responsible and accountable for changes to the production environment for NAR applications
Work with development community for release prioritization
Ensure that requests for change adhere to Group and Department Policies
Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects
Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
Regular reporting to line manager for prioritization and escalation
Conduct and participate in meetings with related communities
Perform control result analysis and reporting and take up corrective actions as needed
As required, take up project management responsibilities for special projects
REQUIREMENTS
TRAINING AND OCCUPATIONAL EXPERIENCE
Support role experience required ( >5 years’ experience)
Experience in Banking / Financial sector preferred
Kondor+ / Integrity experience preferred, but not mandatory
ESSENTIAL SPECIFIC REQUIREMENTS
Strong database skills (Sybase, Oracle, MS SQL)
Unix/Linux hands on experience with knowledge of day to day commands
Windows servers hands on experience
Scripting experience (Shell, powershell, …_)
Scheduling tools (Autosys)
Monitoring tools ( Geneos)
Web application skills (Apache Tomcat, IIS)
Collaboration Frameworks (SharePoint)
SKILLS AND BEHAVIOURS
Strong communication skills (written and verbal)
Good organizational skills
Basic office software literacy (Microsoft Office, etc.)
Professional attitude and good interpersonal behavior
Autonomy and adaptability; must be able to take initiative and be proactive
Global financial products knowledge
Project management skills, a plus
Good team player
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