Application Production Support

3 weeks ago


Montreal Quebec GF, CA Infotree Global Solutions Full time

Job Title: Application Production Support

Duration: 12 Months

Location: Montréal QC H3A 2A6


Description:

MAIN RESPONSIBILITIES

Level 1 and 2 Support

Active monitoring of production activities

Perform remediation steps when required

Interface with external IT communities to resolve incidents

Work with development community for Level 3 incident escalations

Log work and effort in support tracking application and work with team and management to reduce recurring issues

Available for after-hours support activities, when necessary


Change and Request Management

Responsible and accountable for changes to the production environment for NAR applications

Work with development community for release prioritization

Ensure that requests for change adhere to Group and Department Policies

Available for after-hours and/or weekend change activities, when necessary


Reporting & Special Projects

Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release

Regular reporting to line manager for prioritization and escalation

Conduct and participate in meetings with related communities

Perform control result analysis and reporting and take up corrective actions as needed

As required, take up project management responsibilities for special projects


REQUIREMENTS

TRAINING AND OCCUPATIONAL EXPERIENCE

Support role experience required ( >5 years’ experience)

Experience in Banking / Financial sector preferred

Kondor+ / Integrity experience preferred, but not mandatory


ESSENTIAL SPECIFIC REQUIREMENTS

Strong database skills (Sybase, Oracle, MS SQL)

Unix/Linux hands on experience with knowledge of day to day commands

Windows servers hands on experience

Scripting experience (Shell, powershell, …_)

Scheduling tools (Autosys)

Monitoring tools ( Geneos)

Web application skills (Apache Tomcat, IIS)

Collaboration Frameworks (SharePoint)


SKILLS AND BEHAVIOURS

Strong communication skills (written and verbal)

Good organizational skills

Basic office software literacy (Microsoft Office, etc.)

Professional attitude and good interpersonal behavior

Autonomy and adaptability; must be able to take initiative and be proactive

Global financial products knowledge

Project management skills, a plus

Good team player



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