Software – Vp Professional Services

1 month ago

ON, Canada Stonewood Group Inc. Full time

Our client is a very successful video-on-demand software company with rich experience of almost 20 years. Headquartered in Ontario, Canada with offices in the United States, Europe, and Asia, our client’s software is used by over 35 million consumers across the world. They work closely with global brands in sectors such as automotive, telecommunications and electronics.

As a result of a major new game-changing contract with a tier-1 North American cable MSO the firm now requires a dynamic and passionate leader to head up its professional services organization.

Scope of Position

Reporting to the President and CEO, the Vice-President Professional Services will be responsible for the successful deployment, support and profitability of all the company’s product and service offerings into the firm’s largest North American account. Customer delight will be among the most important measures of success.
The Vice-President Professional Services will manage a team of program management, architectural and integration professionals all committed to the timely and effective implementation and integration of their client’s solutions.
As the client relationship and overall company grow, is expected that the role will expand into an enterprise wide, global professional services leadership role.

Functional Tasks

  • Ensuring that firm’s resources are deployed such that the client’s projects are delivered to their complete satisfaction (time, cost, quality).
  • Continuing to build, train, manage and motivate a top-rated lean global services organization which will own all installation, integration, deployment and technical support functions.
  • Refining project management practices (i.e. scheduling, tracking, planning, risk management etc.) that will reduce implementation times while enhancing customer satisfaction.
  • Refining methods and criteria to report on effective P&L on all services that flow through the organization.
  • Ensuring that customer support objectives align with those of the services organization and that metrics of performance are in place and met.
  • Providing a positive environment for company team members to exceed customer expectations. Support team as required.
  • Working cooperatively with colleagues to ensure that professional services is an enabler to organizational success.
  • Ensuring that scalable processes, policies, procedures are in place to help professional services team build future capacity.
  • Acting as the principle senior liaison with the customer to ensure that their needs are being served. Build strong relationships throughout the client organization.
  • Identifying, promoting and successfully securing enhancements to existing client programs as well as new programs.
  • Develops, monitors and acts upon customer satisfaction metrics.
  • Providing feedback to the engineering organization on product issues that impact the services group and ensuring that continuous improvement and best practices are in place.
  • Ensuring services are well defined and articulated technically and commercially
  • Implement and provide feedback and developmental support to team members through proactive performance management practices.
  • Prioritizing and making decisions for the execution of all projects and providing the team with the tools and methodology to effectively deliver those projects.
  • Ensuring that company’s technological/solutions roadmap is aligned with the client’s.

Key Performance Deliverables

In light of the identified responsibilities, the following arespecific deliverablesthat the position is designed to achieve.

  • Specific measures of performance will be discussed and agreed upon with the successful candidate.

Competency Profile

The following competencies listed below define the role ofVP Professional Services –

Planning & Objective Setting
Systematic in approach to work. Produces action plans in which objectives are defined and steps for achieving them are clearly specified. Plans by breaking down large task into subtasks. Develops plans that anticipate obstacles. Is realistic about time-scales and builds in appropriate checkpoints, milestones and controls in order to ensure that desired results are realized.

Problem Solving
Draws parallels across situations and contexts. Divides problems into their individual elements. Develops several explanations or alternatives. Separates the core of a problem from its symptoms and can identify cause and effect.

Results Orientation
Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met. Conveys a sense of urgency and drives issues to closure. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them.

Commercial Acumen
Applies appropriate commercial and financial principles. Understands situations in terms of costs, profits, added-value and return on investment. Appreciates the commercial impact of own work on the organization’s total expenses and revenues.

Customer/Client Orientation
Strives to provide customers/clients with personalized and efficient service. Anticipates customers’/clients’ needs. Quickly follows up on customer/client contacts and complaints. Monitors and acts on measures of customer/client satisfaction.

Industry & Market Awareness
Seeks to anticipate and respond to industry and market changes/challenges by understanding key characteristics, issues and the factors driving them. Aware of competitor’s products, services and position.

Role Expertise
Demonstrates critical technical or professional knowledge/skills related to the role. Has thorough knowledge of relevant products, services and methods. Expands technical knowledge/skills and keeps up-to-date in own area of expertise.

People Management
Establishes and communicates clear priorities and sense of direction. Clarifies roles and responsibilities. Adapts management style to achieve optimum results.

Preferred Experience / Education

The following indicates specific industry, academic and functional experience/qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables.

  • Bachelor’s degree or equivalent, preferably in a technical or engineering discipline. Master’s degree an asset.
  • 10-15 years work experience with a majority spent in services roles such as professional services, major projects, software development etc. At least five years in leadership role.
  • Significant experience in delivering software services in large complex environments.
  • Experience in responding to and supporting RFPs and RFIs.
  • Experience in people management roles with recruitment, selection, hiring, coaching, feedback, employee engagement and performance management.
  • Experience with large complex clients.
  • Strong analytical and problem-solving skills; ability to plan, prioritize and organize effectively and to make sound, logical decisions.
  • Passion for customer service, building processes and developing an organization that will exceed customer expectations.
  • Strong commercial awareness having worked in a financially motivated delivery role.
  • Highly competitive base, variable and stock plan for the successful candidate
#J-18808-Ljbffr

  • Project Lead, Professional Services

    1 month ago

    ON, Canada Prophix Software, Inc. Full time

    Project Lead, Professional Services (EU)Job Category: Software ImplementationRequisition Number: DIREC001586Posted: May 15, 2024Full-TimeHybridLocationsShowing 1 locationProphix is a leading global platform and partner for finance performance management. We create software that serves ambitious finance teams, helping them empower their organizations, gain...

  • VP Ventes

    3 weeks ago

    ON, Canada MediSolution Full time

    The Vice President of Sales develops and executes strategies to drive growth and market share within the payment processing industry.Our team is the largest in Canada with experts whose know-how covers all facets of payment processing. Our experts intimately understand all the technical, operational and business issues of payment systems. Their interventions...

  • VP Ventes

    3 weeks ago

    ON, Canada MediSolution Full time

    The Vice President of Sales develops and executes strategies to drive growth and market share within the payment processing industry.Our team is the largest in Canada with experts whose know-how covers all facets of payment processing. Our experts intimately understand all the technical, operational, and business issues of payment systems. Their...

  • VP Sales

    4 weeks ago

    ON, Canada MediSolution Full time

    Location: Toronto (office at 2 Lansing Square but work across full GTA with a team with international footprint).The Vice President of Sales develops and executes strategies to drive growth and market share within the payment processing industry.Our team is the largest in Canada with experts whose know-how covers all facets of payment processing. Our experts...

  • VP Sales, Canada

    1 month ago

    ON, Canada Insight Technology Full time

    Position OverviewThe VP Sales Canada has overall responsibility for profitable revenue growth and market capture. They are responsible for directing the organization's sales activities across Canada. This position develops and executes strategies designed to significantly grow the business across our top clients and market segments across Canada; and...

  • Software Implementation Manager

    1 month ago

    ON, Canada JANA Corporation Full time

    JANA is focused on improving the integrity of gas pipeline systems through the application of advanced risk modeling technologies. Our models and software are defensible and highly predictive, allowing gas pipeline operators to take actions to reduce risk in their systems. And our Integrity Data suite enables pipeline operators to finally capture their...

  • Cloud Software Engineer II

    1 month ago

    ON, Canada Collabera Full time

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and...

  • Saas Solutions Vice President of Customer Success

    1 month ago

    ON, Canada Stonewood Group Inc. Full time

    Saas Solutions Vice President of Customer Success About the CompanyCompany is nation’s leading point-of-service solution company in the healthcare industry. Headquartered in New York, and with operational support across the United States and in Ontario, Canada. The Company’s technology solutions improves the patient experience by better preparing them...

  • Software Developer in Test

    1 month ago

    ON, Canada IPG Photonics Corporation Full time

    IPG Photonics (NASDAQ:IPGP) Canada Inc . produces market-disrupting sensor technology and software that is transforming the manufacturing industry. We are on a mission to make the world greener, safer and more efficient. Our Kingston subsidiary develops cutting-edge monitoring technology that is integrated with IPG Photonics’ world-leading laser...

  • Software Developer

    3 weeks ago

    ON, Canada IPG Photonics Corporation Full time

    Software Developer - C++/Mathematician #24-170{{jcity}}{{jstate}}Area of InterestJob DescriptionIPG Photonics (NASDAQ:IPGP) Canada Inc produces market-disrupting sensor technology and software that is transforming the manufacturing industry. We are on a mission to make the world greener, safer, and more efficient. Our Kingston subsidiary develops...

  • Vice President, Research

    1 month ago

    ON, Canada Harris Computer Full time

    We are looking for a high performing Vice President of Research & Development to join us at the Harris Ambulatory Care Enterprise Group. This person will be responsible for leading a team of engineers and business analysts who are responsible for the design, implementation, testing, and deployment of multiple software solutions that are critical to the...

  • C++ Software Developer

    1 month ago

    ON, Canada Capital Placement Full time

    Highly motivated and dynamic professionalsProfessionals with the ability to work both with in-house projects and on-site assignments at our customer’s locationsWhat you need to get the job done5+ years of software development experience in C++v11 and above, C programmingStrong command of Object Oriented Design and Object Oriented Programming techniques.5+...

  • Senior Financial Analyst

    4 weeks ago

    ON, Canada MediSolution Full time

    Corporate is seeking a Senior Financial Analyst to work closely with fellow Analysts and the BU Controller in providing financial support and analysis for the division. The successful applicant will be servicing the Systems & Software business unit primarily.This is a remote role, preference will be given to those in Eastern Canada.What your role will...

  • Marketing Manager

    1 month ago

    ON, Canada Incognito Software Systems Inc Full time

    Job Summary:Are you enthusiastic about digital marketing and developing marketing strategies to drive revenue growth? We are looking for a marketer like you who enjoys learning and wants to wear many marketing hats to support our common goals.Job Description: Our ideal candidate is a creative marketer with a strong attention to detail, excellent writing...

  • Lead Software Developer, GFT

    3 weeks ago

    ON, Canada Bluebayinvest Full time

    Lead Software Developer, GFT Job Summary We’re looking for talented and passionate technologists to join our team. With a developer mind-set you will work as part of an agile team to design and deliver high performing applications built on cloud platforms with streaming technologies. We believe in continuous growth and expanding your capabilities. Join our...

  • Software Engineer

    4 weeks ago

    ON, Canada Confluent Full time

    With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use...

  • Software Engineer, iOS

    1 month ago

    ON, Canada Reddit Inc Full time

    The Conversation Experiences team is responsible for one of the highest traffic pages on the platform: the Comments page. We know that conversations are the lifeblood of Reddit, so we strive to ensure viewing content and the surrounding conversation is appealing, intuitive and delightful. This is a high impact role where you will drive related technical &...

  • Professional Services – Partner – Southwestern Ontario

    1 month ago

    ON, Canada Stonewood Group Inc. Full time

    Our client is one of the largest chartered accountancy and business advisory firms in Canada. Our client provides accounting, business consulting, and taxation advice to both public and private sector clients. Led by a highly dynamic, leadership team our client is ‘national in scope and local in focus.’Scope of PositionOur client seeks to bring on a...

  • Food Service Worker

    1 month ago

    ON, Canada Avanti Software Inc. Full time

    Food Service Worker - Casual - Brucelea Haven LTC - Walkerton ONAbout the County"Bold and beautiful Bruce County a healthy, caring community of prosperity and innovation."Nestled in the heart of the beautiful rural community of Walkerton is Brucelea Haven, a home for 144 residents. Alongside the picturesque Colpoys Bay in Wiarton, 100 residents call Gateway...

  • Food Service Worker

    1 month ago

    ON, Canada Avanti Software Inc. Full time

    Food Service Worker - Casual - Brucelea Haven LTC - Walkerton ONAbout the County "Bruce County, a welcoming, innovative, thriving community, committed to the well-being of current and future generations."Nestled in the heart of the beautiful rural community of Walkerton is Brucelea Haven, a home for 144 residents. Alongside the picturesque Colpoys Bay in...