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Senior Program Manager
1 week ago
Our client in the insurance space is looking for a Senior Program Manager on a contract basis to lead and oversee IT/technology implementation and transformation programs .
Location: mainly remote; hybrid Toronto (2 - 3 times per month)
Duration: 12 months
The Senior PM will ensure programs remain on schedule and within budget, providing governance, risk management, and cross-functional collaboration, including managing vendor relationships.
Responsibilities
- Lead and coordinate complex technology programs, ensuring alignment with business goals and organizational strategies.
- Govern day-to-day activities across sub-projects to maintain timelines, budgets, and high-quality deliverables.
- Develop reporting mechanisms to track program status, risks, and performance metrics, enabling clear communication with stakeholders at all levels.
- Identify and mitigate risks, proactively addressing blockers and enabling consistent progress across teams and vendors.
- Collaborate with internal teams (Underwriting, Claims, Actuary, Operations, etc.) and external vendors to deliver high-impact results.
- Establish predictable delivery paths for large, complex initiatives and adapt to ambiguity, maintaining program stability.
- Communicate program goals, trade-offs, and priorities effectively to executive stakeholders and cross-functional teams.
- Ensure compliance with company policies, procedures, and regulatory requirements throughout program execution.
- Champion best practices for project governance, including Agile and Waterfall methodologies.
- Provide leadership and mentorship, fostering collaboration and accountability among project teams.
Requirements:
- 5+ years of experience in program/project management, preferably within the insurance industry or related fields.
- Proven success managing large-scale, multi-stakeholder transformation programs, including IT/technology implementations.
- Industry-recognized certifications such as PMP, PgMP, Agile (PMI-ACP) are strongly preferred.
- Expertise in project governance, reporting, and risk management across diverse teams and vendors.
- Strong understanding of P&C insurance products, processes, and systems.
- Hands-on experience with Agile, Waterfall, or Hybrid project management methodologies.
- Proficiency with project management tools (e.g., MS Project, JIRA, Confluence, Smartsheet).
- Exceptional communication, leadership, and negotiation skills, with proven ability to influence C-suite executives and senior stakeholders.
- Demonstrated ability to manage ambiguity, drive clarity, and deliver outcomes in challenging environments.
- Strong financial acumen with experience managing program budgets and financial governance.