Retail Experience Program Manager
1 month ago
As the Retail Experience Program Manager, you will play a crucial role in enhancing retail experiences and driving commercial go-to-market strategies. This position focuses on managing and executing cross-functional projects to improve the overall retail experience. You will work closely with various teams, ensuring that our retail experiences are efficient, innovative, and aligned with our strategic objectives. Your deep understanding of customer experience and commitment to delivering exceptional retail experiences will be vital. You will leverage your strong ability to develop and implement effective strategies, driving commercial success. With a forward-thinking mindset, you will foster continuous improvement and innovation in retail. Your strong analytical and problem-solving skills will enable you to interpret data and make informed decisions.
What You’ll Do
- Lead and manage cross-functional projects that enhance retail operations and experience. Ensure projects are completed on time, within scope, and within budget.
- Collaborate with commercial teams to develop and implement go-to-market strategies that drive retail success and customer and team engagement.
- Work with internal and external stakeholders to align project goals with business objectives. Facilitate team communication and coordination to ensure seamless execution and high engagement levels of store teams and customer experience feedback.
- Identify opportunities for process improvements within retail. Implement best practices and innovative solutions to enhance efficiency and customer satisfaction, leading to higher customer satisfaction scores, such as Net Promoter Scores (NPS).
- Analyze retail performance data to inform project decisions and strategies. Provide insights and recommendations based on data-driven analysis to drive revenue and increase conversion rates.
- Guide and mentor project teams, fostering a collaborative and high-performance culture. Ensure team members have the resources and support needed to succeed.
- Stay updated on industry trends and emerging technologies. Propose and implement innovative solutions to enhance the retail experience.
What You Bring to the Team
- Proven track record of successful project or program management in a fast-paced, scaling retail environment.
- 5+ years of retail or project management in retail, hospitality, or related fields.
- Strong leadership and communication skills with a history of successful project outcomes.
- Creative problem-solving skills and a customer-centric mindset.
- Ability to manage multiple priorities in a dynamic environment.
- Certification in project management (PMP or other) is a plus.
- A minimum of three weeks vacation, plus personal days and three religious observance days.
- A hybrid work model for all corporate roles.
- ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- A generous product discount
-
Retail Experience Program Manager
3 weeks ago
Old Toronto, Ontario, CA Mejuri Full timeMejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri...
-
Program Manager, Retail Talent
1 month ago
Old Toronto, Ontario, CA Sephora USA, Inc Full timeProgram Manager, Retail Talent & Training Job Type: Full Time Function: Retail OperationsAddress: 160 Bloor Street East, 11th Floor, Toronto, ONWorking Model: HybridAt Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding...
-
Manager, Retail Communications
1 month ago
Old Toronto, Ontario, CA Mejuri Full timeAs the Manager of Retail Communications & Engagement, you will be responsible for planning, developing, launching, and sustaining retail communication programs and initiatives that positively impact our business, customers, and teams in the short and long term. Your focus will be on driving initiatives that support our retail strategy and adapting...
-
Store Manager
1 month ago
Old Toronto, Ontario, CA Accoravillage Full timeStore Manager - Friendly Stranger (Scarborough) - Retail Experience 2841 Kingston Rd, Toronto, ON M1M 1N2, Canada Req #2183 Tuesday, July 23, 2024 About Us:Friendly Stranger (o/a Fire & Flower) is a leading, technology-powered, adult-use cannabis retailer with more than 70 corporate-owned stores in its network. The Company leverages its wholly owned...
-
Data Engineer
1 month ago
Old Toronto, Ontario, CA The Learning Experience #328 Full timeDawn InfoTek Inc. is a reputable IT consulting team that partners with major financial institutions, investment firms, and government sectors. They specialize in providing cutting-edge consulting services and recruiting IT positions at all levels. They are currently seeking competent individuals to join their dynamic team as Data Engineers for their client,...
-
Retail Store Manager
1 month ago
Old Toronto, Ontario, CA VG Meats Full timeHarvest to Gather is looking for a Store Manager to oversee a retail location in Toronto, ON!The Store Manager will be a mature individual who will demonstrate the necessary qualities to perform this position with attention to detail and organization. The Store Manager will also be responsible for planning, organizing, directing, controlling, and evaluating...
-
Retail Store Manager
1 month ago
Old Toronto, Ontario, CA VG Meats Full timeHarvest to Gather is looking for a Store Manager to oversee a retail location in Toronto, ON!The Store Manager will be a mature individual who will demonstrate the necessary qualities to perform this position with attention to detail and organization. The Store Manager will also be responsible for planning, organizing, directing, controlling, and evaluating...
-
Program Manager
4 weeks ago
Old Toronto, Ontario, CA Loblaw Digital Full timeAt Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...
-
Technical Program Manager
4 weeks ago
Old Toronto, Ontario, CA Flipp Full timeFlipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration...
-
Manager, Digital Experience Strategy
1 month ago
Old Toronto, Ontario, CA Loblaw Digital Full timeAt Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...
-
Technical Program Management
1 month ago
Old Toronto, Ontario, CA Loblaw Digital Full timeAt Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...
-
Program Manager
4 weeks ago
Old Toronto, Ontario, CA Accoravillage Full timeJuly 23, 2024 About Us: As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to...
-
Senior Program Manager
4 weeks ago
Old Toronto, Ontario, CA Medium Full timeAt Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...
-
Senior Program Manager
1 month ago
Old Toronto, Ontario, CA Loblaw Digital Full timeAt Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...
-
Manager - Retail Real Estate and Leasing
1 month ago
Old Toronto, Ontario, CA Freedom Mobile Inc. Full timeManager - Retail Real Estate and LeasingFull-timeEmployee Status: PermanentAtFreedom , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.Does that sound like you? We’d love to meet you.Are you passionate about...
-
Manager - Retail Real Estate and Leasing
1 month ago
Old Toronto, Ontario, CA Videotron Ltd Full timeManager - Retail Real Estate and LeasingFull-timeEmployee Status: PermanentAt Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.Are you passionate about commercial leasing? The Retail Real Estate team in Toronto...
-
Senior Graphic Designer
4 weeks ago
Old Toronto, Ontario, CA Intrepid Experience Full timeApplication Close Date: 6th of September 2024At Intrepid Travel, we exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more Intrepid people:We’re up to big things at...
-
Shift Leader
1 month ago
Old Toronto, Ontario, CA Accoravillage Full time1542 Jane St Unit 4, North York, ON M9N 2R5, Canada Req #2228Monday, August 12, 2024About Us:Founded in 2020, FIKA Cannabis is a lifestyle brand redefining cannabis retail, including flagship locations in Toronto’s Union Station and Distillery District. Now with over 140+ locations across Canada, The FIKA Company is the home of 8 Canadian retail banners,...
-
Project Manager, Retail
4 weeks ago
Old Toronto, Ontario, CA NORR Full timeThis role reports into the above mentioned office; however, NORR offers all of its employees the opportunity to work either from home, from a NORR office, or even from a remote location. The choice is yours.NORR is an employee-owned global architecture and engineering firm. Our multi-disciplinary team of 800 professionals is active in 12 market sectors...
-
Retail Store Manager
1 month ago
Old Toronto, Ontario, CA Showcase Full timeShowcase “Home of the Hottest Trends” – Where our stores, teams and in-store atmosphere bring the world’s hottest products to life! We are known for creating an engaging and interactive experience for our customers with a challenging and rewarding opportunity for our associates. At Showcase, we celebrate diversity and are committed to creating an...