Program Manager

4 weeks ago

Golden Horseshoe Ontario, CA Material Handling Systems Full time

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

JOB DESCRIPTION

The Program Manager is responsible for creating, enhancing, and maintaining a positive working relationship with key FORTNA customers concerning all Lifecycle activities and services. The Program Manager is the main point of contact for the LPS organization and will act as a direct technical liaison to the assigned account. Such departments include: Project Management, Engineering, Parts, Service, Technical Support, and System Sales. The Program Manager is responsible for creating long-term plans (identifying, planning, and executing) for the assigned customers' MHE installed base, including ownership of all aftermarket sales efforts.

The Program Manager will be the central point of contact for communication between the customer and all aftermarket teams, in addition to all related parties within the company, including any sub-contractors assigned to carry out activities.

The Program Manager will be responsible for developing long-term planning (3-5 years) across multiple sites and will interface with corporate contacts and customer site-level contacts.

The Program Manager will work closely with project managers to ensure projects are executed consistently and will be responsible for developing and enforcing product and project standards.

Any issues that arise and require escalation will be directed through the Program Manager, who will have dotted line report accountability to the systems account manager assigned to that given customer/account.

ESSENTIAL FUNCTIONS:

  • The ability to work with other departments and subcontractors in an effective and productive manner.
  • The ability to effectively communicate with the customer.
  • The ability to oversee multiple projects at one time.
  • The ability to develop solutions to installation and other mechanical issues.
  • The ability to communicate and collaborate with others and other departments.
  • The ability to analyze progress and determine issues in the schedule in a timely manner.
  • The ability to generate technical long-term plans for a large diverse customer installed base.
  • Willingness to travel as required.
  • The ability to juggle multiple tasks and changing priorities.
  • To be results-focused.

QUALIFICATIONS:

  • Bachelor’s degree (or higher) in Engineering, or Engineering Technology.
  • 3+ years’ experience with Automation or Material Handling.
  • Experience managing multiple resources.
  • Experience working with customers in planning and prioritizing.
  • Experience in managing problems in high-stress situations.
  • Experience in coordinating department activities with other departments.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

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