Business Process Analyst

4 weeks ago


Canada Navvia Full time

Company Overview:

Navvia is a leading SaaS platform designed to help enterprises create, document, and improve their business processes. Since 1999, we have been empowering Fortune 1000 companies with innovative solutions to enhance efficiency and governance. Our team is committed to fostering a collaborative, inclusive, and dynamic work environment where employees support each other and grow professionally.

Job Overview:

Navvia is seeking a highly motivated and experienced Business Process Analyst with a strong background in designing and documenting business and IT Service Management (ITSM) processes. This role involves guiding prospects through trials of the Navvia Process Designer SaaS platform, managing client onboarding, and providing training and consulting services to help clients maximize their use of our product.

Key Responsibilities:

  • Collaboratively guide prospects through trials of the Navvia Process Designer SaaS platform.
  • Manage and oversee the onboarding of new clients.
  • Develop and deliver training sessions on the use of the Navvia Process Designer.
  • Prepare and present engaging product presentations to prospects and clients.
  • Consult with prospects and clients to identify their business process design needs and provide tailored solutions.
  • Actively listen to customer feedback and solve problems to enhance customer satisfaction.
  • Work collaboratively with cross-functional teams to improve the onboarding experience.

Qualifications:

  • 8-10 years of experience in business process analysis and/or IT Service Management.
  • Strong presentation and training skills.
  • Excellent problem-solving abilities with a customer-centric approach.
  • Experience in SaaS environments is preferred.
  • Strong communication skills with native English proficiency.
  • Willingness to work in a hybrid model (3 days in-office).

Work Environment & Culture:

  • Hybrid Work Model: 3 days at the office.
  • Location: The office is in Toronto's Junction neighbourhood, close to public transportation, restaurants, shopping, and fitness facilities.
  • Inclusive & Collaborative Culture: We foster a diverse, respectful, and team-oriented workplace.


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