Lead Design Researcher

2 weeks ago

Toronto ON CA, Ontario Creative Circle Full time
Our financial client is looking for a Lead Design Researcher for 12+ months, starting in April. You will provide thought leadership, strategic advice and lend your expertise to stakeholders and peers to execute high complexity research. This is a hybrid role requiring 3 days onsite in downtown Toronto.

What you'll be doing as the Lead Design Researcher:
- Acting as a hands-on leader both creating the design research strategy and executing, synthesizing and analyzing.
- Advocating for the Design Research practice within larger Design team and organization.
- Becoming a trusted advisor to internal team and stakeholders.
- Facilitating complex design critiques, evaluating designs for inclusivity and providing expert advice to teams.
- Coaching more junior design team members.
- Directing discussions with cross-functional teams about Design Research strategy.
- Providing recommendations about the role and application of Design Research.
- Directing peers on research methodologies, fielding and analysis to ensure excellence and consistency aligned to Design systems as products evolve.
- Communicating implications and recommendations based on outcomes of research activities.
- Contributing to development of new approaches to research methodologies, fielding, and analysis and articulating rationale.
- Initiating collaboration to explore shared questions and create deeper understanding of user behavior, motivations, needs and mindsets across Journeys.
• Understanding business needs, goals and objectives and uses that understanding to evaluate, prioritize and create research activities that bring clarity to stakeholders.
- Co-leading highly complex group tasks and/or Design Research projects across multiple work streams/journeys.
- Working with team members and stakeholders to develop systems for evaluating and prioritizing research.
- Developing unbiased and non-leading questions for research work.
- Designing multi-stage research activities of medium to high complexity.
- Initiating opportunities to validate whether designs follow the principles and requirements of Accessibility and Inclusive Design, including a methodical application of metadata and hidden text to support assistive tech.
- Moderating sessions covering highly ambiguous topics.
- Collating and synthesizing complex data sets from primary or secondary research.
- Leading team members + stakeholders in synthesizing and translating quantitative and qualitative data into core themes, identifying implications and client needs, creating easily understood, actionable insights and making Design decisions.
- Contributing new practice examples, innovations, and proofs-of-concept from research and experiments.
- Creating and presenting engaging content and research work to senior/executive stakeholders.

Skills and Experience:
- 7-10 years of experience as a Design Researcher or in similar roles.
- Strong technical depth and breadth of expertise in Design Research practice theory / tools.
- Expert knowledge of Design Research methodologies
- Experience working on cross-functional teams
- Experience launching digital products
- Experience coaching and mentoring team members

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