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Multi site Operations Manager Ireland

4 weeks ago

Old Toronto Ontario, CA The Curve Group Full time

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Multisite Operations Manager

Location: Ireland

Type: Full-time permanent

Applicants must be flexible to travel and stay away from home as you will be required to manage sites across the whole of Ireland.

Job Description

Working closely with the Client Service Managers, you will help to take ownership for the strategy and overall delivery of service of the integrated supply capability in the MRO (Maintenance, Repair and Operation) field, driving the delivery of reduction of costs on indirect materials. In a nutshell, RS Integrated supply provides everything that keeps our client's production line running, allowing them to make their end product.

Duties
  1. Ensure purchase orders are received in a timely manner, and that accurate invoicing is produced and delivered to the client in line with contractual arrangements.
  2. Understand and manage client payments in line with contract.
  3. Conduct quarterly client feedback surveys, driving continual improvement.
  4. Manage Store Envoys to ensure impeccable store management and continual improvement against audit.
  5. Assist with recruiting and succession planning of the team.
  6. Identify growth opportunities within the existing client as well as expanding group opportunities.
  7. Ensure delivery of all client SLA's and KPI's.
  8. Coordinate the service provision to exceed Client expectations.
  9. Attend Client meetings to present performance against agreed SLA's and KPI's.
  10. Operate as one of the key points of contact for Client communication and feedback, including the provision of performance-based reports, pricing, and service proposals.
Experience
  1. Resilient Data Analysis and Excel skills including the production of pivot tables.
  2. Proven track record of successful Key Account Management delivery across multiple clients.
  3. A proven track record of client satisfaction and realizing additional business opportunities would be advantageous.
  4. Demonstrable track record of exceeding client KPI's and SLA's.
  5. Strong interpersonal and influencing skills, together with a persuasive communication style.
  6. Ability to coordinate and lead cross-functional teams to exceed client expectations.
  7. Advanced presentation skills.
  8. Intellectually strong with demonstrable problem-solving skills.
Hours

40 Hrs pw (Monday to Friday). Full flexibility to travel will be required.

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