Boutique Manager

1 month ago

Old Toronto Ontario, CA Richemont Full time

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Role Overview

Richemont North America is sourcing for dynamic Boutique Manager candidates to fulfill leadership responsibility in our boutique. As an Ambassador of the Vacheron Constantin, you are responsible for the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

Responsibilities

  • Consistently achieve and/or exceed the KPIs including the monthly and yearly sales target, as directed by management.
  • Define dynamic annual action plans to achieve Maison, boutique and category sales targets. Monitor and amend the action plans as needed.
  • Monitor the boutique KPIs and build a strategy that will optimize performance and profitability.
  • Set, monitor and track sales associate individual targets on a regular and consistent basis, providing feedback as needed.
  • Provide the highest levels of client service to support the growth of sales.
  • Resolve escalated client issues/concerns.
  • Develop and manage new business development ideas for the boutique through networking and event planning, in collaboration with corporate team(s) that will result in significant ROI.
  • Create/manage events in the Boutique with HQ support and lead in order to develop new clients, drive sales, and enhance the brand’s presence in the marketplace.

Team Management & People Development

  • Recruit the right profiles and proactively build a talent pipeline.
  • Motivate and support Boutique staff to achieve performance goals.
  • Drive the performance and compensation management processes: ensure people development (i.e. PMP, development plans) while reinforcing engagement.
  • Responsible for ensuring adherence to all Maison and Group policies and procedures, for the team and self.
  • Support annual store inventories/audits wherever required, requested and needed.
  • Oversee and prepare weekly, monthly and annual reports and provide strategic analysis/action plans for the Boutique to achieve and surpass goals and objectives.
  • Manage T&E and all Boutique expenses.
  • Lead and address maintenance matters to ensure that boutique visually meets brand standards. Manage Repair & Maintenance Budgets for a monthly communication with corporate team/Retail Director.

Qualifications

  • College degree is preferred.
  • A minimum of five years prior management experience and background in luxury product selling is required.
  • Experience with PR events and ability to network is strongly preferred.
  • Strong analytical, quantitative and computer skills required.
  • Experience with SAP desired.
  • Additional language skills a plus.
  • Ability to motivate, cultivate and develop team.
  • Excellent interpersonal, communication, organizational and problem-solving skills are required.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – CANADA

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company-sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future

Salary will be determined based on relevant skills and experience.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

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