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Maintenance & Repairs Coordinator

2 months ago

Canada, CA Property Management Toronto Full time

Property Management Toronto (PMT) is a leading property management company in Toronto, dedicated to providing top-notch service to our landlords, tenants, and vendors. We manage a diverse portfolio of residential properties and are committed to excellence in everything we do. We are currently seeking a skilled and motivated Operations Supervisor to join our team on a full-time contract basis.


Responsibilities

Maintenance & Repair Management

  • Manage and prioritize maintenance and repair requests from tenants and landlords.
  • Schedule and coordinate maintenance visits with tenants and vendors.
  • Conduct property inspections as needed to assess maintenance requirements or verify the completion of repairs.
  • Track and follow up on ongoing maintenance issues to ensure resolution.

Vendor Relations & Coordination

  • Source and onboard new vendors, ensuring they meet company standards.
  • Create a vendor database and maintain and update it regularly.
  • Negotiate contracts and pricing with vendors to optimize costs and service quality.
  • Coordinate with vendors to schedule services and ensure timely delivery.
  • Build and maintain effective working relationships with vendors to ensure reliability and quality of service.

Program Development & Process Improvement

  • Develop and implement a vendor qualification process, including criteria for onboarding and blacklisting.
  • Create a program to manage ongoing vendor performance, including regular reviews and feedback.
  • Identify and implement process improvements to enhance efficiency in maintenance and vendor management.

Reporting & Documentation

  • Produce monthly reports on vendor performance, department revenue, and updates on outstanding tasks, providing insights for continuous improvement.
  • Maintain accurate records of maintenance requests, vendor interactions, and property inspections.
  • Develop and write Standard Operating Procedures (SOPs) for maintenance and vendor management processes.


Key Experience & Qualifications

  • Strong sense of ownership and accountability; able to take full responsibility for managing the repair and maintenance process.
  • Proven experience in coordinating tasks, managing schedules, and ensuring project completion in a timely manner.
  • Ability to develop and maintain effective working relationships with vendors, contractors, and service providers.
  • Excellent problem-solving skills with the ability to troubleshoot issues and find practical solutions.
  • Strong communication skills, both written and verbal, to effectively interact with tenants, vendors, and team members.
  • Detail-oriented with the ability to manage multiple tasks and priorities simultaneously.
  • Basic understanding of building systems and maintenance procedures, with a willingness to learn and adapt.
  • Proficiency in using software tools for scheduling, record-keeping, and reporting.
  • Demonstrated ability to negotiate and manage contracts to ensure cost-effective and quality service.
  • Ability to work independently and proactively, with a focus on continuous improvement of processes and systems.


PMT Benefits

  • Competitive salary based on experience
  • Opportunity to work with a dynamic and supportive team
  • Be part of something great, we are growing rapidly
  • ⭐ Professional development and growth opportunities. Have the chance to build a new department
  • Comprehensive health and dental insurance
  • Request your favorite snacks weekly
  • Access to training and learning resources to enhance your skills
  • ️ Paid time off to recharge and relax