Customer Service Coordinator

2 weeks ago

Mississauga ON CW, Peel region, Canada Furlani Foods Full time
PURPOSE STATEMENT:
The objective of the position is to interact with customers and to provide information in response to inquiries about orders and products. Efficiently and accurately process orders with correct lead time. Ensure that the customer receives orders in full and on time, and coordinate with other departments to resolve issues.

KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Be the primary point of contact for both external and internal customers in the following areas:
Ensure that all Sales Purchase Orders are processed accurately and efficiently while observing both internal and external cut-offs;
Work closely with production, sales, logistics, as well as other internal departments, to manage the order fulfillment process and find effective solutions to ultimately fulfill customer needs & requirements;
Communicate effectively with customers on all revisions, inquiries, concerns, process changes/implementations, and own the internal communication to address these areas on behalf of the customer;
Monitor pricing discrepancies, pallet configuration, and shipping schedule requirements when processing POs, to ensure Best in Class Customer Service;
and Electronic Data Interchange order process: monitor errors and work with the customer and our internal Master Data team to resolve issues.
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
Process all sales purchase orders with high accuracy, while observing cut off requirements
Process orders into the 3PL (third party cold storage) systems, and manage the order fulfillment process from third party locations
Review all sales purchase orders for correct pricing, minimum order requirements, correct pallet configuration, and correct lead-time/delivery schedules
Initiate and manage necessary PO revisions to accommodate internal requirements, while ensuring the customer is both aware and aligned
Work with the Production Team to anticipate issues with supply and demand/ forecasting/supply chain; subsequently work with customers to manage stock availability and ETAs on upcoming orders
Work with the logistics team to uphold delivery schedules, and provide support by working with customers to keep them aligned on order/delivery dates to keep freight optimally cost-effective
Work with the Logistics team on investigating late deliveries and order tracking, as well as support them with any carrier issues that require replenishment assistance to resolve
Support the Logistics team in investigating OS&Ds (Overages, shortages, and damages)
Follow up directly with Customers on any identified PO discrepancies, and ensure that a resolution is reached within the allotted time frame
Follow up with internal teams to investigate identified PO discrepancies
Maintain organized internal records with respect to customer contacts & requirements, file processed orders daily.
Support the Customer Service Manager by providing feedback on daily order processing operations, and effectively communicating customer issues
Work closely with members of the Sales & Marketing Team to achieve individual & departmental objectives
Work calmly, effectively, and efficiently on problem-solving daily issues and working towards creative solutions to ultimately benefit the customer while keeping internal efficiencies top of mind

TECHNICAL KNOWLEDGE:
2+ years’ experience in a similar role within the CPG industry

EDUCATION:
High school or equivalent

OTHER SKILLS REQUIRED:
Ability to deal with the complexities of juggling changing priorities and requirements between multiple stakeholders (Production, Warehouse, Shipping, Logistics, Carriers, Customers, etc.) in a fast-paced manufacturing environment
Good communication and interpersonal skills capable of maintaining strong relationships
Strong organizational and multi-tasking skills
Excellent analytical and problem-solving abilities
Very detail-oriented
Excellent verbal and written communication skills
Able to effectively and efficiently problem solve
Works well under pressure with minimal supervision
Financial acumen – ability to determine quantity & pricing discrepancies
MS Office Suite proficiency (Excel, Word, Outlook)
ERP data entry & reporting proficiency

This is a fixed term assignment and is expected to last 14 months (may be extended by mutual agreement).

We thank all applicants for your interest in the position – Please note that candidates being considered for an interview will be contacted by May 7th . No agencies or phone calls please.

  • Supply Chain Coordinator

    2 weeks ago

    Mississauga, ON, C4W, Peel region, Canada Reimer Associates Inc. Full time

    Our client is a very successful logistics provider servicing Canada, USA and Mexico . Due to growth, they are looking to add a Supply Chain Coordinator to their team in Mississauga . The core responsibility of this position will be to coordinate the movement of shipments throughout Canada and North America . The right person will be a client focused , highly...

  • Field Service Technician

    2 weeks ago

    Mississauga, ON, C4W, Peel region, Canada Zoomlion Full time

    POSITION LOCATED IN CANADAABOUT US: ZOOMLION, a leading player in the global engineering machinery industry is growing and has positions available at Zoomlion North America's engineering research and development and sales center in Yorkville, Wisconsin.If you are looking for a challenging opportunity to share and expand your skills, consider joining...

  • Underwriter Assistant

    2 weeks ago

    Mississauga, ON, C4W, Peel region, Canada TriPoint Insurance Full time

    WHAT WE OFFER:Great learning and growth opportunitiesHybrid remote work flexibilityA competitive compensation packageFull Benefits PackageRRSP Matching ProgramProfessional Development Courses & Designations100% tuition re-imbursement for business relevant courses and trainingVary DaysPOSITION OVERVIEW:TriPoint Insurance Underwriting Inc. is currently seeking...

  • Building Operator

    2 weeks ago

    Mississauga, ON, C4W, Peel region, Canada The Orion Group Inc. Full time

    Are you skilled in maintaining and ensuring the smooth operation of commercial properties? We're looking for a Building Operator to join our client's team and play a pivotal role in upholding their property standards in Mississauga.Responsibilities:Maintain and document building systems to company standards.Manage tenant requests, preventive...

  • Clinic Manager

    2 weeks ago

    Mississauga, ON, C4W, Peel region, Canada Skin Vitality Medical Clinic Full time

    Skin Vitality Medical Clinic is the #1 Provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt® and Fraxel® in Canada with 13 Locations in Ontario. We have grown 1000% in the last two years, opening 4 new locations this year. If it’s growth within a company you are looking for, look no further.We are seeking an...

  • Property Administrator

    2 weeks ago

    Mississauga, ON, C4W, Peel region, Canada HighView Partners Full time

    Seize the chance to step into the role of Property Administrator in Mississauga.Although it is initially a 1-year contract, permanent placement is based on YOUR personal performance.Join a leading real estate developer and property manager with over 70 years of experience and contribute to their team during a period of significant expansion.Your New...

  • Stewardship and Database Coordinator

    2 days ago

    Mississauga, ON, L4W4L6, Peel region, Canada HR à la carte Full time

    POSITION Stewardship and Database Coordinator ORGANIZATION Hospice Mississauga LOCATION Hybrid with at least 1 - 2 day / week in the office Mississauga, ON Are you a highly organized and personable individual who has a passion for data entry and customer service? Are you looking to grow your career for a charitable organization focused on excellent...

  • Senior Architect

    2 weeks ago

    Mississauga, ON, C4W, Peel region, Canada Iris Software Inc. Full time

    Iris Client, one of the leading Bank, is looking to hire for the following role. If you are interested, please share your updated resume.Job Title: Senior Architect - Banking ClientLocation: Mississauga/RemoteQualification:10+ years of overall relevant banking, financial services experienceAt least 10 years of in a Solutions/Application Architecture role in...

  • Human Resources Generalist

    2 weeks ago

    Mississauga, ON, C4W, Peel region, Canada Castillo HR Consulting Full time

    Castillo Consulting HR is seeking highly skilled Human Resources Generalist with Recruitment, Performance management and Labor Relations experience to support our client. This is a hybrid position that is based in Mississauga, ON.The successful candidate will be responsible for supporting all aspects of Human Resources, with a particular focus on managing...

  • Project Controller

    2 weeks ago

    Mississauga, ON, C4W, Peel region, Canada Amico Affiliates Full time

    Project ControllerFull-time Permanent PositionAmico is a diversified and dynamic, Canadian owned and operated construction company. Our dedicated and professional team provides paving, road building, infrastructure, general contracting, design build and engineering services for civil and construction industry customers.If you want your next professional...

  • Customer Service Specialist

    2 weeks ago

    Mississauga (Malton), ON, L4T, York region, Canada Safety Media Inc. Full time

    About Safety MediaSafety Media is one of the largest manufacturers and suppliers of a complete suite of fire and life safety products and services aimed to help maintenance personnel, property managers and building owners to meet the regulations and requirements of both Fire and Building Codes and stay compliant. Our main offerings are different fire and...

  • Medical Customer Experience Associate

    23 hours ago

    Mississauga, Ontario, Peel region, Canada Science&Humans Full time

    Company DescriptionScience & Humans is a leading hormone health platform based in Mississauga, ON. Our end-to-end digital platform offers scientifically proven treatments, products, and devices for Hormones, Aging-well, Longevity, and Sexual wellness. With over 10,000 satisfied customers, Science & Humans is Canada's largest hormone health platform.Role...

  • Senior Service Delivery Manager

    5 days ago

    Mississauga, Ontario, Peel region, Canada Centrilogic Full time

    Senior Service Delivery ManagerPosition DescriptionThe position of Senior Service Delivery Manager (SDM) is part of the Client Success (CS) organization which has end-to-end accountability for the client relationship. The Senior SDM understands all contracted scope, performance levels (SLO/SLA), service offerings and capabilities, which enables them to...

  • Bilingual Medical Customer Experience Associate

    5 days ago

    Mississauga, Ontario, Peel region, Canada Science&Humans Full time

    Company DescriptionScience & Humans is a leading hormone health platform based in Mississauga, ON. Our end-to-end digital platform offers scientifically proven treatments, products, and devices for Hormones, Aging-well, Longevity, and Sexual wellness. With over 10,000 satisfied customers, Science & Humans is Canada's largest hormone health platform.Role...

  • Document Control Coordinator

    1 week ago

    Mississauga, ON, L4T, York region, Canada Kellanova Full time

    Craving the chance to build something great with one of Canada's Top 100 Employers? Join Kellanova Canada as a Document Control Coordinator - Contract starting this May in a fully on-site role based out of our Mississauga office. In this role you will be working with our HR and Legal departments to digitize employee files and build a comprehensive...

  • Senior Project Manager

    5 days ago

    Mississauga, Ontario, Peel region, Canada Invafresh Full time

    OVERVIEW: A force for change and a leader. You know that companies need help to achieve the business outcomes they seek, and you have the skills and leadership to deliver it. You love delivering fresh solutions to customers and are passionate about setting a strong example to your team. You also enjoy mentoring and building out technical and professional...

  • Supervisor, Job Preparation Placement Counsellor, Employment Services

    5 days ago

    Mississauga, Ontario, Peel region, Canada VPI Employment Services Full time

    VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and...

  • Project Manager

    2 weeks ago

    Mississauga, ON, L5C 3K6, Peel region, Canada TDG Transit Design Group Inc Full time

    Project ManagerLocation: Mississauga, ONHours: Monday- Friday 9:00 am-5:00 pm – On siteWho we are: Our company has been presenting innovative lighting solutions to the rail and public transportation industries since 1989. We are leaders in building complete lighting systems for locomotive and rail passenger vehicles, inside and out. This includes light...

  • Senior Business Coordinator, Asset Management

    2 weeks ago

    Courtice, ON, L1E, Durham region, Canada Skyline Group of Companies Full time

    We’re growing and looking for a passionate, driven, and energetic candidate to join our team for the position of Senior Business Coordinator, Asset Management located in our Head Office in Guelph, Ontario.Job DescriptionLooking for a chance to make your mark in a fast-paced, professional, and fun environment? As a Senior Business Coordinator, with the...

  • Estimator

    5 days ago

    Mississauga, Ontario, Peel region, Canada Amico Affiliates Full time

    ESTIMATORFull-time Permanent PositionAmico is a diversified and dynamic, Canadian owned and operated construction company. Our dedicated and professional team provides paving, road building, infrastructure, general contracting, design build and engineering services for civil and construction industry customers. Here at Amico we believe in partnering for...