Relocation Experience Coordinator
1 week ago
Position: Full-time, within a fast-growing tech company
Location: Remote
Time Zone: Pacific Time or Mountain Time
About Sinistar:
Sinistar is a team of passionate individuals making a real difference in the lives of those affected by disasters. Our mission is to provide temporary housing solutions to people impacted by events like fires or floods. We are a dynamic and dedicated team, ready to push boundaries to truly make a difference. If you have a sharp business sense, excellent communication skills, autonomy, and a sensitivity to others' needs, this position might be for you
As a Relocation Experience Coordinator at Sinistar, you will play a key role in our exponential growth. We are looking for someone eager for new challenges, brimming with energy to take charge and manage relocation cases. As the first point of contact for displaced families, you will guide them through their entire relocation process. You'll work within a young, talented team where bold ideas and innovative approaches are encouraged.
Responsibilities:
- Assist disaster victims throughout their relocation, managing cases comprehensively from A to Z.
- Maintain regular communication with hosts to ensure relocations run smoothly.
- Show empathy and deliver exceptional service to those affected.
- Build and maintain strong relationships with insurance adjusters.
- Effectively manage issues and challenges that arise in case management, proposing quick and efficient solutions.
- Collaborate closely with the relocation team to achieve set goals.
- Represent Sinistar at insurance industry
Our Ideal Candidate:
- At least 3 years of experience in a related field (customer service, sales, customer success, claims, administration, or similar).
- Experience in the insurance industry or as a claims adjuster, an asset.
- Strong communication skills, both verbal and written.
- Fluent in English.
- Excellent problem-solving abilities.
- Customer-focused with sensitivity towards others.
- Adaptable, versatile, and able to handle stressful or emergency situations.
- Autonomous with a strong team spirit.
- Must be located in Canada.
Benefits of Working with Us:
- Join a young, dynamic team ready to make waves in the insurance world.
- Thrive in a fast-growing tech company with endless learning and development opportunities.
- Competitive salary, group insurance, and excellent career advancement opportunities.
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