Director of IT

4 hours ago

British Columbia Canada, Canada Microserve Full time

About Us:


At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in, Victoria, Calgary, and Edmonton, we employ over 550 staff, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.


Position Summary:

Microserve is seeking a Director of IT to spearhead the efficient delivery of IT services to the internal business. This involves overall leadership of the Business Systems Management (BSM) team, focusing on application support, automation efforts, and high-impact IT initiatives, such as ERP and Data Warehouse Solutions. It also involves developing IT controls, policies, and procedures related to applications, infrastructure, security, and disaster recovery are in place and followed within the organization. The role involves partnering with stakeholders to align IT strategies with business objectives, fostering innovation, and ensuring adherence to governance and security standards. Additionally, the position will drive strategic initiatives utilizing Power Platform tools and Azure technologies to optimize business processes and fuel organizational growth.


Microserve Internal IT

Responsibilities:

  • Lead and manage the Business Systems Management (BSM) team, including application support for Connectwise, Microsoft Dynamics Finance and Operations, and other Line of Business applications.
  • Oversee the automation team within BSM that is focused on building PowerApps and automation solutions using Azure Logic Apps and Power Automate to solve business challenges.
  • Implement and manage the Power Platform Center of Excellence to ensure best practices and effective use of Power Platform tools.
  • Supervise the early stages of implementing a new ERP system based on Microsoft Dynamics Finance and Operations; and lead the implementation from a technology management and ongoing support perspective.
  • Lead the implementation of a Data Warehouse solution in collaboration with an external vendor, utilizing Azure Data Factory and related technologies.
  • Develop and maintain strong relationships with key stakeholders of each of Microserve’s business units to understand individual business needs and drive IT initiatives that align with company goals.
  • Provide strategic direction and leadership for the OE Analytics team, focusing on data and reporting solutions based on Power BI.
  • Partner with Microserve’s Managed Services and Professional Services teams for infrastructure-related initiatives and strategic technology projects; Microserve is a client of our Managed Services business unit for Helpdesk and Infrastructure operations
  • Ensure the successful integration and utilization of technology to enhance business processes and support organizational growth.
  • Stay current with technological advancements and industry trends to ensure the continuous improvement of IT services and solutions
  • Work closely with Microserve leadership to plan, design, and implement the overall IT strategy for our organization. This includes developing technology roadmaps with business case justification and budget proposals.
  • Develop technology risk planning and management strategies for Microserve that help reduce overall risk and increase ROI of in-use technologies.
  • Define and monitor the implementation of IT and security controls, governance, and compliance for our Microserve
  • Develop innovative solutions and research technologies on behalf of Microserve and their individual needs, including documenting and presenting business cases to achieve buy in
  • Analyzing requests and specific business needs presented by business units and then researching, recommending, designing, and implementing technology solutions as per the agreed plan
  • Overseeing and coordinating IT related project initiatives for Microserve including scope development in alignment with business requirements, functional deliverables, schedule and milestone planning, project execution, post-mortems and lessons learned.
  • Supporting Microserve with oversight on their cyber security governance, controls, policies and compliance.
  • Coordinating the development of IT controls, policies and procedures (specifically related to IT applications, infrastructure, security, and disaster recovery) and implementing best practices for Microserve.
  • Developing and implementing and own the underlying organization’s Disaster Recovery Plans and data archiving strategies as they pertain to IT based on business requirements
  • Developing and managing a budget for technology, IT services, and personnel
  • Creating status reports and/or quarterly department updates and presenting findings to senior leadership and executive leadership on an as required basis.


Qualifications:

  • Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
  • Minimum of 10 years of experience in IT management or a similar role, with a proven track record of leading successful IT projects.
  • Strong knowledge of automation tools such as Azure Logic Apps and Power Automate.
  • Experience with Power Platform tools, including PowerApps and Power BI; including related certifications
  • Proven experience in managing large scale / high risk projects such as ERP implementations or Data Warehouse projects.
  • Excellent leadership and team management skills, with the ability to motivate and inspire teams to achieve their best performance.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities and dozens of stakeholders effectively.


Preferred Qualifications:

  • Experience in a similar industry or organization size (E.g. 500 or more end users minimum; 250M + in revenue)
  • Extensive experience with Microsoft Dynamics Finance and Operations, Connectwise, and other Line of Business applications.
  • Certifications such as PMP, ITIL, or relevant Microsoft certifications.
  • Deep Experience with cloud platforms, particularly Microsoft Azure and Microsoft 365
  • Experience with Microsoft Power Platform, including PowerApps, PowerAutomate, Azure Fabric, and Power BI
  • Experience with Data Warehouse solutions built on Microsoft Azure Data Factory and Azure SQL
  • Experience with Azure Logic Apps, Keyvaults, and related services


Relationships:

  • Reports to the VP of Professional Services
  • This position will have 1 direct report, the Manager of Business Systems Management
  • Key internal interactions: Director of Operational Excellence, Director of Managed Services, NOC Manager, PS Manager, Cyber Security Specialist, VP Sales, VP Finance, VP Technical Services, PS Project teams
  • Key external interactions: Vendors, suppliers, industry contacts

  • Director of Care

    4 months ago

    Greater Vancouver, British Columbia, British Columbia, Canada Humans of HR Full time

    Humans of HR is an upcoming boutique recruitment agency in Vancouver and is very quickly becoming the go-to agency for hiring and placement of exceptional talent. Combined with our vast network and extraordinary customer-centric approach, we are the obvious choice in helping you find your next professional homeReporting to the General Manager, the Director...

  • Director - Human Resources & Labor Relations

    1 month ago

    Greater Vancouver, British Columbia, British Columbia, Canada Humans of HR Full time

    Humans of HR is an upcoming boutique recruitment agency and is very quickly becoming the go-to agency for hiring and placement of skilled Professionals. Combined with our vast network and extraordinary customer-centric approach, we are the obvious choice in helping you find your next home.Our very large and complex client is seeking a seasoned Human...

  • Operations Director

    1 day ago

    Canada Humans of HR Full time

    Company OverviewHumans of HR is an innovative boutique recruitment agency rapidly becoming the preferred choice for hiring and placement of skilled professionals. Our extensive network and customer-centric approach make us the ideal partner in helping you find your next career opportunity.Salary and BenefitsWe are seeking an experienced Operations Director...

  • Director Of Care

    6 days ago

    Canada Humans of HR Full time

    Humans of HR is an upcoming boutique recruitment agency in Vancouver and is very quickly becoming the go-to agency for hiring and placement of exceptional talent. Combined with our vast network and extraordinary customer-centric approach, we are the obvious choice in helping you find your next professional home Reporting to the General Manager, the...

  • HR Director

    1 month ago

    Greater Vancouver, British Columbia, British Columbia, Canada Humans of HR Full time

    Humans of HR is an upcoming boutique recruitment agency and is very quickly becoming the go-to agency for hiring and placement of skilled Professionals. Combined with our vast network and extraordinary customer-centric approach, we are the obvious choice in helping you find your next home.We are looking for a seasoned HR leader with a strategic mindset to...

  • Supply Chain Operations Director

    4 days ago

    Canada Humans of HR Full time

    Humans of HR is an Upcoming Boutique Recruitment AgencyWe are a rapidly growing recruitment agency, known for our exceptional customer-centric approach and extensive network. Our goal is to help you find your next career opportunity.Are you a seasoned leader in supply chain management looking to take your career to the next level? Our client is seeking a...

  • Supply Chain Operations Director

    7 days ago

    Canada Humans of HR Full time

    Humans of HR is a boutique recruitment agency with a growing network and a customer-centric approach, making it the go-to choice for hiring and placement of skilled professionals.We are seeking a seasoned leader in supply chain management to join our client's team. As Supply Chain Operations Director, you will play a critical role in developing and executing...

  • Director of Operations and Team Lead

    5 days ago

    Canada Humans of HR Full time

    About Humans of HRWe are an innovative boutique recruitment agency dedicated to delivering exceptional hiring solutions. Our expertise in finding the perfect match for our clients has earned us a reputation as the go-to agency for skilled professionals.Estimated Salary: $80,000 - $120,000 per annumJob DescriptionCompany OverviewAs a leading recruitment...

  • Strategic HR Director for Boutique Recruitment Agency

    7 days ago

    Canada Humans of HR Full time

    At Humans of HR, we are seeking a seasoned Human Resources leader to join our team as the Director of Human Resources. This pivotal role is essential in ensuring our HR strategies align with our long-term business goals and support a high-performing, inclusive, and engaged workforce.We are looking for an individual with experience in the professional...

  • Investigator

    1 month ago

    Vancouver, British Columbia, British Columbia, Canada College of Pharmacists of British Columbia Full time

    Who We AreFounded in 1891, the College of Pharmacists of British Columbia is located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh). The College is a BC health regulatory body and is a vital link in the chain of trust between patients, pharmacists, and...

  • Business Operations Director

    4 days ago

    Canada Humans of HR Full time

    Humans of HR is a boutique recruitment agency on the rise, rapidly becoming the go-to choice for skilled professionals.About the Agency:We are seeking an experienced Business Operations Director to lead our Abbotsford, B.C. facility. This role offers the opportunity to oversee all aspects of business operations while driving customer relationships and...

  • Human Resources Director

    4 weeks ago

    Canada Academy of Learning Career College Full time

    Human Resources & Payroll DirectorAcademy of Learning Career College seeks a seasoned HR and Payroll Director to lead our HR department comprehensively. This critical role will oversee payroll processing, employee benefits administration, recruitment, employee relations, and regulatory compliance. As a key member of our team, you will create a cohesive,...

  • Human Resources

    1 month ago

    Canada, CA Academy of Learning Career College Full time

    Human Resources & Payroll Director – Private Career CollegeJoin our leading private career college network as an experienced HR & Payroll Director. We seek a dynamic individual to manage our HR department comprehensively, handling payroll processing, employee benefits administration, recruitment, employee relations, and regulatory compliance. This role is...

  • Bilingual Associate Director, Client Management

    5 months ago

    Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** The Associate Director of Client Service leads the client engagement in all day-to-day service aspects, in collaboration with the Line Operations Leads and Client Partners Leads & Managers, for Clients at RBC Investor Services (IS). The role oversees and manages the defined RBC operating model and SLA /...

  • Strategic Human Resources Director

    3 weeks ago

    Canada Humans of HR Full time

    Job DescriptionHumans of HR is an upcoming boutique recruitment agency, rapidly becoming the go-to choice for hiring and placement of skilled professionals. Our extensive network and customer-centric approach make us the obvious choice in helping you find your next career opportunity.We are seeking a seasoned HR leader with a strategic mindset to join our...

  • Hr Director

    1 week ago

    Canada Humans of HR Full time

    Humans of HR is an upcoming boutique recruitment agency and is very quickly becoming the go-to agency for hiring and placement of skilled Professionals. Combined with our vast network and extraordinary customer-centric approach, we are the obvious choice in helping you find your next home. We are looking for a seasoned HR leader with a strategic mindset to...

  • Hr Director

    7 days ago

    Canada Humans of HR Full time

    Humans of HR is an upcoming boutique recruitment agency and is very quickly becoming the go-to agency for hiring and placement of skilled Professionals. Combined with our vast network and extraordinary customer-centric approach, we are the obvious choice in helping you find your next home. We are looking for a seasoned HR leader with a strategic mindset to...

  • Care Services Manager

    4 days ago

    Canada Humans of HR Full time

    Director of Care Job DescriptionWe are a boutique recruitment agency in Vancouver seeking a Director of Care to lead our care services team. This is a unique opportunity to join a dynamic organization and make a meaningful impact in the lives of our residents.About UsWe are Humans of HR, an innovative recruitment agency dedicated to helping exceptional...

  • Administrative Assistant

    5 days ago

    Canada Ministry of Health Inc. Full time

    Are you an administrative professional who is looking to showcase your skills in a dynamic role? Come join our team where you will deliver high-level client service and administrative support services to the Director, Managers and staff in the Emergency Health Program Management and Delivery Branch of the Ministry of Health. Responsibilities:provide...

  • Executive Director of Operations

    3 days ago

    Canada Humans of HR Full time

    Company Overview:Humans of HR is an upcoming boutique recruitment agency renowned for its exceptional customer-centric approach and vast network. As a dynamic and innovative company, we are poised to become the go-to agency for hiring and placement of skilled professionals.Estimated Salary Range:$120,000 - $180,000 per annum.Job Description:The successful...