Current jobs related to Customer Experience Associate - Laval Quebec HA, Laval region - TD Bank

  • Front End Associate

    2 weeks ago

    Laval, Quebec, H0A, Laval region, Canada The Home Depot Canada Full time

    Front End Associates play a critical role in assisting our customers by providing fast, friendly, accurate and safe service. Front End Associates proactively assist customers with their transactions, customer questions and assisting customers find their desired products. As a Front End Associate you are our first and last line of defence in ensuring that...

  • Sales Associate-Carrefour Laval

    1 month ago

    Laval, Quebec, H0A, Laval region, Canada The Children's Place canada Full time

    The Childrens Place (Place)has always been, and continues to be committed to providing equal employment opportunities to all of its associates and applicants for employment. It is therefore the policy of The Childrens Place to hire, train and promotes all of its associates and to administer all other personnel policies regardless of age, sex, disability,...

  • Wealth Associate

    3 months ago

    Laval, Quebec, H0A, Laval region, Canada National Bank Full time

    A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help wealth advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our clients. Your job: Support investment advisors in providing superior...

  • Associé Ventes, Cuisine et salle de bain

    1 month ago

    Laval, Quebec, H0A, Laval region, Canada Home Depot of Canada Inc. Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger. Job Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates work in cooperation with their supervisors and other sales associates in various department. Specific store...

  • Supervisor - Commercial Asset Protection

    1 month ago

    Laval, Quebec, H0A, Laval region, Canada American Eagle Outfitters Full time

    POSITION TITLE: Supervisor - Commercial Asset Protection Marketplace REPORTS TO: Manager - Commercial Asset Protection or Senior Manager - Commercial Asset Protection POSITION SUMMARY: Location based Asset Protection position responsible for all aspects of physical security, asset protection training, safety and investigations. ...

  • Product Specialist

    2 months ago

    Laval, Quebec, H0A, Laval region, Canada Syneos Health Full time

    Description Job Description:Reporting to the Quebec Regional Business Manager (RBM), the Product Specialist Representative (PSR) will support the launch of Idorsia’s new product (Quviviq) across Canada in the insomnia market. Within their assigned territory the PSR will be responsible for bringing about understanding of the role of the product and its...

  • Travel Consultant

    2 months ago

    Laval, Quebec, H0A, Laval region, Canada Expedia Croisières Full time

    Our mission is to help people realize their dreams of adventure and travel. We are currently recruiting for one of our Laval & Blainville travel centers.Joining our team means: Support (help) at all times, 7/7 Commission work; % very competitive commission (Self-employed worker) The opportunity to work from the office or from the comfort of your home...

  • Receptionist

    4 weeks ago

    Laval, Quebec, H0A, Laval region, Canada Groupe Ostiguy & Gendron Full time

    Summary of responsibilitiesAt Covalen, we're growing fast, and every member of our team plays an essential role in our success. At Covalen, being a receptionist is much more than welcoming visitors - it's being an ambassador for our brand and a pillar of our operational excellence! Reporting to the Office Operations Manager, the incumbent is...

  • Insurance Broker

    5 months ago

    Laval, Quebec, H0A, Laval region, Canada Groupe Ostiguy & Gendron Full time

    Do you want to discover another facet in the insurance world? You are curious and wish to acquire new knowledge and technical skills? We have a great career opportunity in the aviation department at Ostiguy & Gendron. You will be surrounded and trained by a team of experts and mentors with over thirty-five years of experience in the aviation industry. Not...

  • Insurance Broker

    5 months ago

    Laval, Quebec, H0A, Laval region, Canada Groupe Ostiguy & Gendron Full time

    Groupe Ostiguy & Gendron is looking to fill the position of Large Risk Account Manager to join its growing insurance team. It's in the Large Risks department that we find the know-how, expertise and skills of senior brokers. The members of this department work in constant collaboration, since the customer accounts are large, with greater complexity and...

  • Administration and Rental Coordinator on the North Shore

    1 week ago

    Laval, Quebec, H0A, Laval region, Canada COGIR Immobilier Full time

    Every day, our team of enthusiasts makes a difference to residents. The 'human for human' relationship is at the heart of our approach and corporate philosophy. Furthermore, COGIR Immobilier's success is based on good teamwork between the different departments and on all the people who have joined the company for over 25 years.POSITION...

  • Sales Advisor

    5 months ago

    Laval, Quebec, H0A, Laval region, Canada Expedia Croisières Full time

    Description:Our mission is to help people realize their dreams of adventure and travel. We are currently recruiting for one of our Laval & Blainville one of our agencies. We offer a lot of support to our agents and many benefits. Support (help) at all times, 7/7 Commission work; % very competitive commission (Self-employed worker) The opportunity to work...

  • Financial Controller

    1 month ago

    Laval, Quebec, H0A, Laval region, Canada Agence Carrières Full time

    Permanent, Full time80000 to 105000 / year depending on experienceLaval, Qc Our client, founded in 2013, specializes in commercial and industrial coatings. Since 2016, they are focused on training and customer support. With a mobilized and committed team, our customer has developed a plant for autonomous production, which accounts for 85% of their revenues....

  • Chargé de projets, Excellence opérationnelle II

    3 weeks ago

    Laval, Quebec, H0A, Laval region, Canada Robert Group Full time

    Reporting to the Senior Manager, Operational Excellence, the Project Manager demonstrates Lean leadership through the application of continuous improvement and problem-solving tools. He/she coaches and develops distribution center work teams on improvement concepts and work routines that help stabilize our operations. He is also responsible for analyzing and...

  • Accounting technician

    3 weeks ago

    Laval, Quebec, H0A, Laval region, Canada Fed Finance Full time

    Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at each stage of your career-I'm looking for an accounting technician for a construction company in Laval. ...

  • Estimateur

    2 months ago

    Laval, Quebec, H0A, Laval region, Canada Diamond Group Full time

    Come join the Diamond team. We offer you a completely bilingual work environment (English/French). We are looking for a Millwork Estimator for our growing Commercial Woodworking Division. Duties and Responsibilities 1. Estimating Develop detailed and accurate cost estimates for woodworking projects, taking into account materials, labor and other relevant...

  • Heavy Duty Equipment Sales Representative

    2 months ago

    Laval, Quebec, Laval region, Canada Brandt Tractor Ltd. Full time

    Brandt is currently looking for a Heavy Equipment Sales Representative (Territory Manager) for its Laval Construction & Forestry branch.This position specializes in the sale of John Deere construction and forestry equipment, Soil Compactors, and other associated manufacturer's lines.Duties & ResponsibilitiesSell new and used whole goods product within...

  • Senior Clerk

    2 weeks ago

    Laval, Quebec, H0A, Laval region, Canada National Bank Full time

    A career as a Senior Clerk in the Life Cycle Team at National Bank means acting as an expert in operations. It is through your versatility, agility and power to act that you will make a difference in the customer experience. It is to work in a job where your ability to work in synergy with several partners is put forward. Your job: Independently carry out...

  • Account Representative

    4 months ago

    Laval, Quebec, H0A, Laval region, Canada National Bank Full time

    A career as an Account Representative at National Bank, your ability to work in synergy with a variety of partners will be a key asset. You’ll use your excellent customer service skills and proactive approach to take charge of clients’ needs. Your role: Open commercial files and assist clients with a variety of transactions Perform checks and analyses...

  • Engineering project Manager

    2 weeks ago

    Laval, Quebec, H0A, Laval region, Canada Fed Manutech Full time

    Hello, I'm Julie Baptista, Team Leader at FED Manutech, specializing in temporary and permanent recruitment for engineering, technical, and manufacturing roles. We are experts in the field and speak your language. We commit to supporting you throughout your job search and at every step of your career.I am currently looking for an experienced Project...

Customer Experience Associate

3 months ago

Laval Quebec HA, Laval region, Canada TD Bank Full time
Associé, expérience client (Opportunités futures) - Laval & environs

Lieu de travail:
Bois-des-Filion, Québec, Canada

Horaire:
18.75

Secteur d’activité:
Services bancaires personnels et commerciaux

Description du poste:

PRINCIPALES RESPONSABILITÉS

CLIENT

  • Créer une expérience exceptionnelle à chaque interaction avec les clients et contribuer à l’amélioration continue de l’expérience client globale de la succursale par l’entremise du service à la clientèle et de conseils.
  • Effectuer un vaste éventail d’opérations financières (p. ex., dépôts, retraits, paiements de factures et autres opérations) avec précision et efficacité.
  • Aider à répondre aux préoccupations des clients et escalader les problèmes, au besoin.
  • Cibler les besoins des clients et trouver des solutions à leurs problèmes; présenter une gamme limitée de produits et de services aux clients.

ACTIONNAIRE

  • Contribuer à l’atteinte des objectifs de l’entreprise en soutenant les objectifs de conseils.
  • Promouvoir les produits, les services, les conseils et les services bancaires.
  • Comprendre et appliquer les politiques et les procédures opérationnelles.
  • Contribuer à l’atteinte des objectifs de l’entreprise en matière d’excellence opérationnelle.
  • Appuyer l’utilisation précise et opportune des processus et procédures d’affaires.
  • Transmettre les opérations ou les activités non courantes ou à haut risque à une instance supérieure, au besoin.
  • Appuyer les occasions d’améliorer les processus et y participer.
  • Assurer le contrôle préalable nécessaire pour garantir l’exactitude de toutes les opérations et activités des clients.
  • Connaître et respecter le Code de conduite de la TD.

EMPLOYÉ / ÉQUIPE

  • Travailler en équipe, voir à son efficacité et contribuer à un environnement de travail positif.
  • Aider l’équipe en approfondissant continuellement ses connaissances dans son propre domaine.
  • Participer aux activités de gestion du rendement et de perfectionnement personnels, y compris la formation croisée au sein de sa propre équipe.
  • Tenir les autres membres de l’équipe au courant de tous les renseignements pertinents liés aux activités quotidiennes.
  • Contribuer à l’établissement d’un milieu juste, positif et équitable, soutenant un effectif diversifié.
  • Agir à titre d’ambassadeur de la marque pour son secteur ou son unité fonctionnelle et pour la TD, tant à l’interne qu’à l’externe.

ÉTENDUE ET PORTÉE

  • Posséder d’excellentes compétences en service à la clientèle pour effectuer une variété d’activités de routine et d’opérations de clients à multiples étapes dont l’incidence financière est généralement limitée.
  • Bien connaître la gamme de produits de base des secteurs pris en charge.
  • Évaluer les solutions et faire des recommandations aux clients selon les options établies.
  • Comprendre ses responsabilités et les responsabilités des autres membres de l’équipe du service à la clientèle ou de la prestation de conseils ainsi que le rôle de l’équipe au sein de l’entreprise.
  • Cerner et évaluer les problèmes des clients dans des situations simples au moyen de procédures standard et signaler les problèmes non courants à l’interne; traiter les demandes courantes nécessitant une discrétion minimale.
  • Avoir une incidence sur les résultats de l’équipe en fournissant des services ou des renseignements de qualité aux clients.
  • Suivre les procédures et les pratiques normalisées de prestation de conseils et de service à la clientèle; proposer des améliorations de processus dans son secteur.
  • Mettre à profit ses aptitudes en communication pour transmettre ou clarifier calmement les renseignements sur les produits ou les processus et s’assurer que les détails sous-jacents sont compris.
  • Posséder des connaissances et des compétences pratiques, acquises dans le cadre de formations officielles ou d’expérience professionnelle.
  • Relever généralement d’un directeur, Expérience client ou d’un directeur de succursale.

EXPÉRIENCE ET FORMATION

  • Diplôme d’études secondaires
  • Au moins une année d’expérience pertinente
  • Diplôme d’études postsecondaires ou diplôme universitaire de premier cycle (dans un domaine connexe), un atout
#J-18808-Ljbffr