Current jobs related to Saas Customer Support Specialist - Montreal Quebec GF, CA - Apcurium

  • Specialist - US Customs Compliance

    5 months ago

    Montreal, Quebec, G4F, CA Fed Supply Full time

    Hello Hello ! I'm Anissa, Recruitment Advisor for the employment agency Fed Supply, specialist by excellence in the areas of supply chain, logistics, transportation, and customer service - offering temporary and permanent jobs in the Grande Montreal region. Our team, experts in Supply Chain and Logistics, speaks your language and evolves in your...

  • Electronic Product Verification Specialist

    2 weeks ago

    Montreal, Quebec, G4F, CA Jump! Recruteurs Full time

    R&D and IT Field We are looking for an Electronic Product Verification Specialist in Montreal to join our client’s R&D and IT team. As an Electronic Product Verification Specialist, you will be responsible for planning and conducting tests for innovative products. Job Summary The Electronic Product Verification Specialist plans, coordinates and conducts...

  • Intermediate Project Manager to support the SAP projects within a complex PMO environment for a professional services company.

    7 days ago

    Montreal, Quebec, G4F, CA S.i. Systems Full time

    Our valued professional services client is seeking an Intermediate Project Manager to support the SAP projects within a complex PMO environment. Initial 4-month contract. Hybrid work model (3 days/month on-site in Halifax)The successful candidate will support all facets of project management, including budgets, schedules, procurements, stakeholders, risks,...

  • Senior Procurement Specialist

    7 days ago

    Montreal, Quebec, G4F, CA Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Technical Support Analyst

    7 days ago

    Montreal, Quebec, G4F, CA BDO Canada Full time

    Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...

  • Customer Service Agent

    1 day ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your role in Montreal• Answer client calls• Listen to clients'...

  • Specialist Software Development

    1 month ago

    Montreal, Quebec, G4F, CA Canadian National Railway Full time

    At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely...

  • Customer Service Agent

    5 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your compensationThe salary starts at $21.50/hour with two salary...

  • Specialist, Connectivity

    2 months ago

    Montreal, Quebec, G4F, CA BRP Full time

    We are looking for a connectivity and application development specialist reporting to the team leader to contribute to BRP’s connectivity product marketing and support initiatives (BRP GO! application, in-vehicle screens, etc.). In this role, you will have the chance to collaborate with several teams and departments to implement the company’s...

  • Customer Service Agent in disputes

    5 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests.Your remunerationThe salary starts at $23.75 per hour and we offer a...

  • Marketing manager

    2 months ago

    Montreal, Quebec, G4F, CA Commsoft Technologies - Fidelio Full time

    Are you passionate about SaaS solutions and B2B marketing? Is generating leads and optimizing sales your main area of focus? Be our Marketing Manager! As a growing company, we value employee well-being and fulfilment. If you want to play a pivotal role in our expansion into new markets, this job is perfect for you! Our Mission At Fidelio, we support SMEs...

  • Counsel, Information Technology, and Intellectual Property

    1 month ago

    Montreal, Quebec, G4F, CA Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Customer Service Agent, Financing

    1 day ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills.Your jobTake calls from clientsAnswer questions related to financing products (personal loans,...

  • Customer Service Agent, Financing

    3 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills.Your compensationThe salary starts at $23.50/hour. We also offer a program to reimburse tuition...

  • Specialist System Design

    1 month ago

    Montreal, Quebec, G4F, CA Canadian National Railway Full time

    At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely...

  • BI (Business Intelligence) Programmer/Developer

    3 weeks ago

    Montreal, Quebec, G4F, CA V2V Technologies inc. Full time

    As a BI Programmer, you will play a key role in analyzing and transforming data to create decision-making dashboards and provide critical reports to the users of the GEM-CAR Cloud software. You will be responsible for integrating BI systems into our SaaS platform based on PHP and MySQL. You will collaborate with our development and product teams to optimize...

  • Senior Payroll Specialist

    7 days ago

    Montreal, Quebec, G4F, CA Fed Finance Full time

    Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Hello, I'm Hugo, Recruitment and Business Development Consultant at Fed...

  • Field Safety Specialist

    1 month ago

    Montreal, Quebec, G4F, CA Acklands-Grainger inc. Full time

    Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers,...

  • Customer service and rental coordinator in Downtown Montreal

    1 month ago

    Montreal, Quebec, G4F, CA COGIR Immobilier Full time

    COGIR Immobilier has 16,000 employees passionate about real estate who work day after day to offer the best service as well as a better quality of life to our clients. Our team manages more than 420 properties located in Quebec, Ontario and the United States. The company is currently ranked 41st among the largest companies in Quebec.POSITION DESCRIPTION:We...

  • Customer Service Agent Commercial Banking

    7 days ago

    Montreal, Quebec, G4F, CA National Bank Full time

    As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.Your role Support our business clients with their banking transactions and credit/banking needs and help them use...

Saas Customer Support Specialist

3 months ago

Montreal Quebec GF, CA Apcurium Full time

Dispatch Science is making the boring… extraordinary We’re an ultra-modern delivery management software created to help carriers and shippers survive and thrive in today’s “I want it delivered, I want it now, and I want free shipping” world. We’ve used the cloud, mobile devices, cutting-edge algorithms, and beautifully designed interfaces to re-imagine the delivery experience, from consumer to driver and everyone in between.

We're seeking a Customer Support Specialist to join our team and support our SaaS solution for logistics businesses. As a Customer Support Specialist, you will be responsible for answering questions, troubleshooting problems, and coordinating with multiple teams to help each client succeed with our logistics software. This means that each customer becomes a glowing reference with the technology to crush their competition.

Job Description

Are you passionate about solving customer problems? We are looking for an application support specialist who enjoys helping people and solving problems. This role leverages your past support experience to improve and reimagine our support tools and processes. The entire customer support journey, from first-level through escalations, collaboration with engineering teams, and issue resolution shall be yours to manage.

Your responsibilities

  • Providing remote technical support to clients, while ensuring a stellar client experience
  • Documenting and handling client requests using our issue tracking system, while prioritizing and following up proactively on open issues
  • Analyzing, diagnosing and solving technical issues, and escalating issues when required to the domain experts
  • Following up on issue statuses and keeping the clients informed
  • Providing basic training to clients on system features
  • Contributing to technical documentation for clients
  • Collaborating with the engineering team to identify root causes of problems
  • Improving your technical skills and knowledge of API's, Azure, SQL, and others
Qualifications
  • College degree in computer science, computerized systems, electronics, transportation logistics or a related field
  • 2 to 3 years’ experience in technical support with external clients
  • Strong communication skills
  • Client-oriented approach based on respect and attention to detail
  • Investigative mind and problem-solving skills
  • Good organizational skills
  • Ability to efficiently manage priorities
  • Ability to work on multiple issues simultaneously, in a dynamic environment with changing priorities
  • Team player who enjoys working in a collaborative environment
  • Excellent spoken and written English with functional spoken French
  • Occasionally must be available to work a few hours on evenings or weekends, to assist clients 7 days a week
  • AEC / DEC or Skilled Trade Certificate
Other assets
  • Experience in the fields of high-tech, transportation, delivery logistics management
  • Experience using a ticketing system such as FreshDesk
  • Jira experience a plus
  • Knowledge of API's, Azure, or SQL
Additional Information

We have a great team of talented people who are passionate about what they do. If you enjoy being innovative and surprising clients with creative solutions to complex problems, then this job is for you

Other highlights of working at Dispatch Science include:
  • 100% Remote
  • Develop your expertise, learn and progress
  • Flexible hours
  • Social benefits and insurance coverage
  • Strong emphasis on life/work balance
#J-18808-Ljbffr