Customer Service Agent, Financing

4 months ago


Montreal Quebec GF, CA National Bank Full time

Youtube Video

As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills.

Your compensation

The salary starts at $23.50/hour. We also offer a program to reimburse tuition fees.

Your job

  • Take calls from clients
  • Answer questions related to financing products (personal loans, student loans, lines of credit, mortgage loans)
  • Listen to clients’ needs and offer personalized solutions
  • Help clients use our banking applications
  • Refer clients with specialized needs to the correct sector

Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday and Sunday from 9:00 a.m. to 5:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team

Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

Learning and development

You’ll start with a training program lasting 6 to 8 weeks. Your on-the-job training will focus on learning how to help clients over the phone, and you'll be supported by a trainer.

We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

Prerequisites

  • High school diploma
  • Customer service experience
  • Aptitude for building strong relationships and proactively establishing ties with clients

#sacF


Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us

  • Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills.Your jobTake calls from clientsAnswer questions related to financing products (personal loans,...


  • Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your role in Montreal• Answer client calls• Listen to clients'...

  • Customer Service Agent

    6 months ago


    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your compensationThe salary starts at $21.50/hour with two salary...


  • Montreal, Quebec, G4F, CA National Bank Full time

    As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests.Your remunerationThe salary starts at $23.75 per hour and we offer a...


  • Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...


  • Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your roleContact clients and establish trust-based relationshipsAnalyze and...

  • Hospitality Agent

    4 months ago


    Montreal, Quebec, G4F, CA Bota Bota, spa-sur-l’eau Full time

    Your mission on the boat Under the responsibility of the Hospitality Supervisor, the Hospitality Agent is responsible for welcoming and taking care of the customer according to high-end customer service requirements. The upcoming challenges of the Hospitality Agent Greet the customer at his arrival onsite; Take care of the customer and clearly explain...

  • Sales agent

    1 day ago


    Montreal, Quebec, G4F, CA Allstate Canada - Agence de Montréal Centre Full time

    If you enjoy networking, are results-oriented and are looking for a challenging and rewarding career, we invite you to join our team. This position offers you the opportunity to work close to home while providing you with the flexibility to reach new salary heights. Thanks to our performance bonus programs, our top performing agents earn more than $100,000...

  • Procurement Agent

    3 weeks ago


    Montreal, Quebec, G4F, CA Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Purchasing agent

    2 months ago


    Montreal, Quebec, G4F, CA Fed Supply Full time

    Hello ! I'm Anissa, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team, experts in Supply Chain and Logistics, speaks your language and evolves in your world.Bonjour ! Je suis Anissa,...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Portfolio Manager in National Bank's Real Estate Finance Group means acting as an expert in credit analysis and real estate financing structuring. This job allows you to have a positive impact on our organization, thanks to your analytical skills, your experience in real estate and your knowledge of finance and commercial financing.Your...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career in our specialized team offers you the opportunity to work with healthcare professionals on all their financial projects. As a Manager Financing Solution, you will play a leading role in the strategic support of clients in the fields of pharmacy, medical and dental clinics, as well as other types of healthcare professionals, in collaboration with...


  • Montreal, Quebec, G4F, CA National Bank Full time

    As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.Your role Support our business clients with their banking transactions and credit/banking needs and help them use...


  • Montreal, Quebec, G4F, CA Centre de services scolaire de Montréal Full time

    Si vous êtes titulaire d'un baccalauréat en psychoéducation ou que vous êtes étudiante ou étudiant à la maîtrise en psychoéducation, voici une chance unique d’acquérir une expérience de travail en milieu scolaire dans votre champ d’expertise !Le Centre de services scolaire de Montréal (CSSDM) recherche des agentes ou agents de...


  • Montreal, Quebec, G4F, CA BRP Full time

    We are looking for a manager, credit and dealer financing to work in a collaborative, dynamic, structured and organized environment. You will showcase your strong sense of autonomy and ability to meet tight deadlines while being part of a dedicated team where you can have significant impact and be part of a company in which financial strength is a key value....


  • Montreal, Quebec, G4F, CA Centre de services scolaire de Montréal Full time

    Si vous êtes titulaire d'un baccalauréat en psychoéducation ou que vous êtes étudiante ou étudiant à la maîtrise en psychoéducation, voici une chance unique d’acquérir une expérience de travail en milieu scolaire dans votre champ d’expertise !Le Centre de services scolaire de Montréal (CSSDM) recherche des agentes ou agents de...


  • Montreal, Quebec, G4F, CA BRP Full time

    We are looking for an internal control analyst SOX, finance who will have the opportunity to discover, acquire and apply skills and knowledge concerning the accounting cycle and financial reporting activities of a publicly traded company. You will work with different global finance teams to improve the quality of financial information. YOUR FIRST-YEAR...


  • Montreal, Quebec, G4F, CA Toyota Montréal-Nord Full time

    CUSTOMER SERVICE CLERK- Make outgoing calls for Service Appointments- Answer to incoming calls (make service appointment / direct call to correct department or person) . Sense of organization and planning. · Excellent communication skills. · Exceptional customer service. · Ability to work in a team. · Knowledge of Microsoft Office.

  • Senior Operation Agent

    2 months ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career as an Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of your team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures. Your job: Warmly welcome clients to the branch and direct them to the...

  • Customer Service

    1 week ago


    Montreal, Quebec, G4F, CA Fed Supply Full time

    Hello ! I'm Anissa, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team, experts in Supply Chain and Logistics, speaks your language and evolves in your worldJe suis Anissa, Conseillère en...