Service Center Representative

3 days ago

Montreal Quebec GF, CA Insight Global Full time

JOB DESCRIPTION

As a Bilingual Client Support Specialist, your role involves researching, troubleshooting, and resolving application issues related to system setup, product functionality, enhancements, and general client inquiries. You'll utilize your strong interpersonal skills and product knowledge to effectively communicate with customers and representatives, ensuring issues are resolved promptly. You'll prioritize tasks, organize your day, multitask, adapt to changes, and provide timely follow-up, always aiming to exceed client expectations. Additionally, you'll use your expertise in products and services to offer solutions, educate clients, and provide recommendations to leadership on best practices and training solutions.

REQUIRED SKILLS AND EXPERIENCE

-Educational and/or professional background in Human Resources/Benefits

-Fluent in English and French

-Strong collaboration skills

-Aptitude for learning new applications and operating environments

NICE TO HAVE SKILLS AND EXPERIENCE

-Experience using HCM software (WFN, Dayforce, etc.)



DESCRIPTION DE POSTE

En tant que Spécialiste du Support Client Bilingue, votre rôle consiste à rechercher, diagnostiquer et résoudre les problèmes liés aux applications, notamment la configuration du système, la fonctionnalité des produits, les améliorations et les demandes générales des clients. Vous utiliserez vos compétences interpersonnelles solides et vos connaissances produits pour communiquer efficacement avec les clients et les représentants, en veillant à ce que les problèmes soient résolus rapidement. Vous devrez prioriser les tâches, organiser votre journée, effectuer plusieurs tâches à la fois, vous adapter aux changements et assurer un suivi en temps voulu, dans le but constant de dépasser les attentes des clients. De plus, vous utiliserez votre expertise des produits et services pour offrir des solutions, éduquer les clients et fournir des recommandations à la direction sur les meilleures pratiques et solutions de formation.

COMPÉTENCES ET EXPÉRIENCE REQUISES

  • Formation et/ou expérience professionnelle en Ressources Humaines / Avantages sociaux
  • Maîtrise de l'anglais et du français
  • Excellentes compétences en collaboration
  • Aptitude à apprendre de nouvelles applications et environnements opérationnels

COMPÉTENCES ET EXPÉRIENCE SOUHAITÉES

  • Expérience de l’utilisation de logiciels HCM (WFN, Dayforce, etc.)


Exact compensation may vary based on several factors, including skills, experience, and education.


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details.



La rémunération exacte peut varier en fonction de plusieurs facteurs, notamment les compétences, l'expérience et l'éducation.


Les avantages sociaux pour ce poste débuteront le 31e jour d'emploi et comprendront une assurance médicale, dentaire et visuelle, ainsi qu'une invalidité à court et à long terme, une assurance vie et une assurance DMA. Les employés auront également accès à un compte enregistré d’épargne-retraite avec contrepartie de l’employeur. Les employés occupant ce poste ont également droit à des congés de maladie et/ou à d'autres congés payés, conformément à la loi applicable. Si cette mission vous intéresse et que vous travaillez en tant qu'entrepreneur indépendant, veuillez nous contacter pour plus de détails.

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