Senior Systems Analyst

3 weeks ago

Canada, CA Nova Scotia Health Authority Full time

Click here as an internal applicant.

Req ID: #

Location: Central Zone, Abbie J. Lane Memorial Building - QEII

Department: IMIT Telecom Application Support

Type of Employment: Permanent, Hourly FT (100%)

Management/Non Union Position

Posting Closing Date: 5-Sep-24

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

About the Opportunity

The IM/IT Sr. Systems Analyst (SA), reports to an IM/IT Manager, and is responsible for the evaluation, design, testing, implementation, maintenance, and support of information management and technology solutions, projects, and services across NSH, IWK, and its many external clients. The IM/IT Sr. SA collaborates with key clinical and business stakeholders throughout the province as the organization, in partnership with the province’s Internal Services Department and the Department of Health and Wellness, moves towards the rationalization of disparate systems and the OPOR strategy.

The IM/IT Sr. SA will be committed to a high standard of performance and will provide support across the organization to leverage IT applications aligned with NSH’s and its client’s strategic mission, vision, and goals. The IM/IT Sr. SA performs a variety of tasks, including but not limited to:

  1. Evaluation of requests for change, data retrieval and optimization opportunities;
  2. Troubleshooting and assisting with the resolution of application errors and other system issues;
  3. Development of materials and the communication of system changes to end users;
  4. Building and maintaining all system configuration items in line with best practice and appropriate stakeholder approvals.

Additionally, this position ensures that all activities within their responsible area are supported by NSH IM/IT business plan, established policies/procedures, and in line with service level agreements between NSH, IWK, and the Department of Health and Wellness.

About You

We would love to hear from you if you have the following:

  • Degree or diploma in an Information Technology, Business Analysis or Health Related discipline. Consideration may be given to those with equivalent training and relevant experience.
  • Minimum of 5 years’ experience in a Technology, Systems Analysis or Health Related field.
  • 2+ years’ experience in application programming, systems analysis, business analysis or systems support.
  • Experience and/or training with healthcare information systems and terminology an asset.
  • Certification in IT Infrastructure Library (ITIL), Project Management (PMP) and/or organizational change management an asset.
  • Knowledge and skills in the areas of clinical communications, including telephony solutions, nurse call systems, RTLS, ACD and Call Centre Solutions as well as knowledge of paging technology.
  • Knowledge and experience in a call centre environment with scripting and hospital code response considered an asset.
  • Ability to relay or explain complex issues or difficult scenarios to clinical and business staff.
  • Working knowledge of basic systems principles, theories and concepts within healthcare.
  • Strong knowledge of health care and technology industry best practice relating to software applications.
  • Ability to solve a range of complex problems; identify innovative solutions; and use clinical best practice knowledge of internal and/or external business issues to improve service.
  • Experience creating summary documentation based on evaluation and analysis.
  • Ability to influence and collaborate with diverse stakeholders to solve high-risk, complex issues.
  • Experience in transformational or process analysis to support change management principles.
  • Ability to clearly communicate NSH vision, mission and values.
  • Experience in working with patient care leaders.
  • A motivated self-starter.

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours:

  • Permanent, Full-time Position; 75 Hours Bi-weekly.
  • This position is required to provide after hours on-call support on a rotating schedule.
  • Travel to various sites through Nova Scotia may be required.

Compensation and Benefits:

$37.61 - $47.01 Hourly.

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ and self-identify.

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