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Service Now Technical Architect
4 weeks ago
Service Now Senior Technical Architect
The Opportunity
Total Systems Solutions Consulting Inc. is seeking a Service Now Senior Technical Architect to work for our public sector client, the Ministry of Citizen Services in the Province of British Columbia. You must be available to remote, full-time 30 hours per week with availability Monday to Friday from 8:30am to 4:30pm Pacific Standard Time. It is expected that consultants may be required to occasionally attend meetings in Victoria, British Columbia for which your expenses will be reimbursed.
The anticipated term of this opportunity is from an available start date of September 16, 2024 for 6 months.
Project Context
The Service Management Transformation Program (SMTP) is a multi-year transformation of IT service management operations. The SMTP involves the implementation of the OCIO My Service Centre (My SC), a cloud-based IT service management tool powered by ServiceNow. My SC was launched for use by all ministries in January of 2019, with an initial set of OCIO Services and features.
Background
The mandate for SMTP focuses on transforming IT service operations to ensure a superior customer experience and contribute to the success of government programs. It also includes the integration of IT service management for shared government IT infrastructure and services. SMTP includes both project and operations work and the team is currently comprised of Ministry staff, resources contracted via previous RFPs, and the Province’s vendor service delivery partners.
The Province is implementing various modules of ServiceNow, with several already in production which include:
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Order Management (Service Request, Request for Fulfillment, Service Catalogue)
- Service Asset and Configuration Management and Configuration Management Database (SACM/CMDB)
- Hardware Asset Management (HAM)
- Software Asset Management (SAM)
- Field Services (FSM)
- Continuous Improvement (CIM)
- Strategic Portfolio Management (SPM)
The Province is seeking an experienced ServiceNow Technical Architect who will support the architectural needs of the program.
Consultant Qualifications
Education
- Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
Experience
- Minimum of 10 years experience in IT architecture, with a focus on the ServiceNow platform.
- Extensive experience with ServiceNow solution architecture, including ITSM, ITOM, ITAM.
- Previous experience in leading and managing complex ServiceNow solution development.
- Proven track record of designing and implementing future state architectures.
- Strong knowledge of Common Service Data Model (CSDM) and its implementation.
- Experience in establishing and managing a Centre of Excellence or Architectural Board.
- Experience with Agile methodologies and DevOps practices.
Technical Skills
- Proficiency in JavaScript, HTML, CSS, AngularJS, and other web development technologies.
- Experience with ServiceNow integrations using REST, SOAP, and other integration technologies.
- Expert skills in Powershell.
- Expert skills in Server & Infrastructure technologies.
- Experience with Azure, AWS, and cloud providers with ServiceNow.
- Familiarity with ITIL and other IT service management frameworks.
- Familiarity with ServiceNow’s licensing model.
Leadership Skills
- Proven ability to lead and mentor a team of developers.
- Strong organizational skills and the ability to manage and prioritize multiple projects.
Soft Skills
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Ability to work independently and manage multiple tasks and projects simultaneously.
Certifications
- ServiceNow Certified Application Developer.
- ServiceNow Certified System Administrator.
- Additional ServiceNow certifications (e.g., ITOM, ITSM, ITAM).
- Ideal candidates will have one of: Certified Workflow Architect, Certified Technical Architect, or Certified Master Architect.
Job Types: Full-time, Fixed-term contract
Contract length: 6 months
Pay: Up to $125.00 per hour
Expected hours: 30 per week
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Application question(s):
- Where on your resume have been a Solution Architect for the Service Now platform?
- Where on your resume have you managed complex ServiceNow solution development using Javascript, HTML, CSS, AngularJS, REST, SOAP and other integration Technologies?
- Where on your resume have you established and managed a Centre of Excellence or Architectural board?
Education:
- Bachelor's Degree (preferred)
Experience:
- IT architecture, with a focus on the ServiceNow platform: 10 years (preferred)
- Managing complex ServiceNow Solution Development: 5 years (preferred)
- Javascript, HTML, CSS, AngularJS, REST, SOAP: 5 years (preferred)
- Azure, AWS, and cloud providers with ServiceNow: 5 years (preferred)
- Powershell, Server, and Infrastructure technologies: 5 years (preferred)
Licence/Certification:
- ServiceNow Certified Application Developer. (preferred)
- ServiceNow Certified System Administrator (preferred)
- Additional ServiceNow (e.g., ITOM, ITSM, ITAM). (preferred)
- Certified Workflow, Technical or Master Architect (preferred)
Work Location: In person
Application deadline: 2024-08-27
Expected start date: 2024-09-16
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