Analyst, eCommerce Operations

4 weeks ago

Boucherville Quebec JA, Champlain, Canada RONA Full time

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Our expectations


We are looking for someone who is customer focused and enjoys analyzing data. We are looking to expand our Digital Operations team who is responsible for enhancing customer journey including BOPIS (buy online, pick up in store), inventory management, fulfillment options, delivery optimization, returns, post-purchase experience and buffer stock opportunities.


Your role :

• Improve the customer journey by optimizing product health, ensuring items have the right fulfillment and owning the post journey workflow.

• Monitor the performance of online operations to make recommendations for business efficiencies by establishing KPIs, and providing regular updates to leadership + partners

• Partner with the Fulfillment Manager, the Dropship Manager + the MDM Manager, to understand efficiency opportunities, and optimize the online customer experience

• Analyze customer feedback for continuous website improvement, providing recommendations to partners

• This role will be dynamic, constantly looking for new opportunities to optimize the business

The qualifications we are looking for :

• Bachelor’s degree in business, marketing, finance or related field

• 3-5 years experience in digital / ecommerce, experience in retail an asset

• At least 3 years of experience working with web, digital, operations, or retail projects

• Excellent analytical skills and proven capability to generate actionable insights with a data-driven mindset

• Strong knowledge of eCommerce best practices and insights

• Strong interpersonal, influential , and communication skills (speaking, writing, presenting)

• Flexible, autonomous, and able to perform in an ambiguous, fast paced, changing environment.• Detail-oriented; ability to manage multiple requests and follow up with others to make sure things get done.

By joining the RONA family, you’ll enjoy many benefits, such as:

  • A childcare centre that can accommodate up to 78 children (Remove if not applicable)

  • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations

  • Electric car charging stations

  • A fitness centre, sports activities, and showers

  • Policy to reimburse mileage

  • Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)

  • Benefits: retirement savings plan, annual bonuses, student incentive program, etc.

  • Career growth opportunities within the company

  • An inclusive and safe working environment

  • Promotion of work-life balance

  • An employer that’s involved in the community

  • And much more

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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