Diagnostic Imaging Assistant/Pain Therapy

Be a part of something bigger– help facilitate excellence in healthcare in Canada by improving people’s access, efficiency, and experience with diagnostic imaging. Through our 16 state-of-the-art clinics, Mayfair Diagnostics delivers high-quality diagnostic imaging and services, offering a wide range of screening, diagnostic, and interventional procedures in communities across Calgary and in Saskatchewan.

Status: Full-time
Location: Various Clinics and Locations
Hours: 37.5 hours per week

Our Company:
Our mission at Mayfair is to improve people's lives, one focused image and one caring compassionate human touch at a time. Mayfair Diagnostics is owned and operated by over 50 radiologists and employing more than 400 employees. We have been leading the way in delivering specialized and diverse medical imaging services using state-of-the-art technology since 1911.

How Our Employees Describe Mayfair:

• I feel connected to my team. My role is valued.
• I am empowered to try new things.
• I have the opportunity to do what I do best.
• I enjoy coming to work every day and see a future here.
• I have a sense of pride in our company and I tell others that I’m glad to be at Mayfair.

The Diagnostic Imaging Assistant will support the overall mission, vision, and values of Mayfair. Our mission is to improve people’s lives, one image at a time. Our vision is to lead the transformation of medical imaging in Canada. These are achieved through our values of excellence, curiosity, passion, collaboration, and service.

In addition to the Diagnostic Imaging Assistant, the successful candidate will also work in the Pain Therapy Department as a Technologist Assistant. The primary functions of the Technologist Assistant, Pain Therapy will include patient care, involving escorting the patient from the reception area to the change room; ensuring all patient information is current and accurate; informing the nurse of the patient's arrival; providing technical and nursing assistance when needed. These positions provide a supportive role to technologists, radiologists, and patients alike, ensuring exemplary customer service to the patient throughout their experience with Mayfair.

What you will achieve in this role:

Diagnostic Imaging Assistant:

• Greets patients in reception area in a warm, respectful manner and attends to every detail of patient comfort.
• Ensures incoming patients are admitted for examinations in a timely fashion.
• Confirms all patient information is correct and accurate.
• Receives all requisitions and ensures that the information provided is complete and correct.
• Advises technologist in appropriate area of any patient concerns upon check in.
• Receives monies from patients paying for exams.
• Answers all telephone calls promptly, screens calls, answers inquiries, relays messages, and refers callers to appropriate person or area.
• Books patients for examinations requested either by phone or in person.
• Maintains patient confidentiality in regards to their illnesses, treatment, and diagnosis.
• Chaperones exams for male technologists during Endo-Vaginal and Breast examinations.
• Escorts and changes patients to their appointment(s) within the clinic.
• Navigates patients between clinic modalities for examinations.
• Prints day schedule at the end of each day for the next day’s appointments per modality and distributes to the appropriate areas.
• Performs trial banking and prepares deposit of monies received in the clinic.
• Conducts patient appointment confirmation calls for respective clinic.
• Conducts Visage checks throughout the day:
• Critical results list,
• Billing list,
• Delivery record.
• Burns examination images on CD for send out requests.
• Picks up, sorts, and distributes incoming mail/fax messages/in-house delivery or courier pickups.
• Sorts and distributes imaging reports for mail in-house delivery or courier pick up.
• Retrieves reports and faxes to physicians as required.
• Mails out reports requiring attachments.
• Assists in orientating and/or training new employees.
• Cleans ultrasound exam rooms between patients.
• Sanitizes and dusts ultrasound exam rooms weekly.
• Vacuums ultrasound machine filters monthly.
• Cleans and fills ultrasound gel bottles.
• Cleans EV probes, Trophon units, and keeps Trophon room tidy.
• Cleans ABUS machine between patients.
• Retrieves previous mammogram images.
• Collects all Call Back slips from the radiologist office throughout the day.
• Empties the radiologist’s office recycling bin.
• Maintains clinic supply stock, accepts/notifies modalities of deliveries, and unloads supplies.
• Orders supplies from Stat Health Care and Grand and Toy.
• Keeps all rooms stocked with necessary supplies and gowns.
• Puts clean laundry away, checks laundry baskets for dirty laundry and empties as needed.

Pain Therapy - Technologist Assistant:

• Prepare pain therapy sterile trays in the morning.
• Advises technologist in pain therapy of patient’s arrival.
• Answers all telephone and intercom calls promptly.
• Maintains liaison between technologists, receptionists and other staff.
• Prints day schedule at the end of each day for the next day’s pain therapy appointments and distributes.
• Keeps work area neat and tidy and in a hazard free condition.
• Receives all requisitions and ensures that the information provided is complete and correct.
• Some janitorial duties required (e.g. clean pain therapy room, restock washrooms and supplies).
• Puts away fresh linen and gets linens ready for pick-up.
• Provides technologists, receptionists, nurse and radiologists with help whenever needed.

What you will bring to this role:

• Successful completion of Receptionist, Clinic Assistant and/or DI Assistant training program required.
• Experience delivering exceptional customer service in a face-to-face environment.
• Experience in a Pain Therapy or related department is required.
• Certification as a Health Information Office Assistant, Unit Clerk, or Medical Office Assistant required.
• Knowledge of medical terminology and anatomy required.
• Strong ability to multi-task with a knack for self-managing and prioritizing based on clinic needs.
• Computer/keyboarding skills required, typing skills 45 wpm or better required.
• Good interpersonal and effective communication skills (verbal, written, and oral).
• Strong attention to detail.
• Ability to demonstrate excellent customer service to all patients.
• Focuses towards working in a team environment with an upbeat attitude, with the willingness to learn and work professionally to support both internal and external stakeholders.
• Requires use of the phone, computer, and sitting for extended periods of time.
• Normal movements of twisting, bending, reaching, and using hands and arms in completing paperwork and administrative tasks.
• May be required to lift items up to 3 kilograms.
• Must be prepared to work flexible hours as required to complete duties during non-business hours.
• Travel to other clinics will be required.

Mayfair Diagnostics is an equal opportunity employer and values a diverse workforce that is representative of the communities we serve. We encourage applications from all qualified individuals without regard to ethnicity, religion, gender identity, sexual orientation, age or disability. Accommodations for disability-related needs throughout the recruitment and selection process are available upon request. Any information provided by you for accommodations will be kept confidential and won’t be used in the selection process.