Student Enrolment Advisor

1 month ago

Old Toronto Ontario, CA Borealedu Full time

Boreal Education is an EdTech company that empowers Canadian post-secondary institutions to grow and develop distance, hybrid and online education programs. To achieve this mission, we’re looking for Enrolment Advisors to join the Boreal team.

THE OPPORTUNITY

As an Enrolment Advisor, you will play a crucial role in guiding prospective students through the enrolment process. Your primary responsibility will be to serve as a point of contact for students, providing them with information about our university’s programs and assisting them with their applications.

You will make an impact by:

  • Connecting with and responding to potential students as their primary point of contact. All communications with students are over phone, video call, e-mail and live chat and all inquiries are inbound leads – our EAs never cold call.
  • Interviewing and advising prospective students using a consultative approach, excellent sales and customer service skills to guide them through the admissions and registration process.
  • Managing your pipeline of interested students and leveraging your program knowledge to ensure students have all the information they need to complete their applications to the program.
  • Maintaining accurate and detailed records of student interactions and progress in our CRM system.
  • Participating in industry events and representing the University in a professional and positive manner.

We are looking for someone who has:

  • Excellent customer service and sales skills. You know how to affect outcomes and achieve goals through trust building/relationship development, needs analysis and problem solving. Formal sales training is not required.
  • Outstanding interpersonal and communication skills, with a proven ability to consult and liaise with a wide range of people from diverse backgrounds.
  • Strong organizational skills and attention to detail. Ability to organize and prioritize multiple issues/tasks of varying priorities.
  • Demonstrated ability to work independently and with ambiguity to effectively monitor and coordinate a workload while contributing to a team.
  • Previous experience in student advising or admissions is helpful but not required.
  • A degree in a relevant field from a recognized university.
  • Legal authorization to work in Canada.
ADDITIONAL INFORMATION

Flexible Work

We are a remote-first company based in Toronto, meaning we trust that you do your best work at home. We meet up in the GTA for social events and three times per year for team-wide offsites. We believe this flexible approach gives team members the best of both worlds: time to focus on your role while also ensuring in-person collaboration and community building.

At Boreal, we are committed to providing you with what you need to succeed in your role. All employees receive:

  • Competitive salary and bonus
  • Tuition reimbursement and partner education program
  • Employer-paid benefits package
  • Comprehensive training and onboarding with future learning and growth opportunities

Application Support

We offer inclusive support throughout the recruitment process. If you have accessibility requirements that need to be considered during the recruitment process, please let us know. You are also welcome to share your pronouns with us at any point throughout the process.

As a start-up, we are always looking for passionate, curious and growth-minded team members who bring diverse perspectives and experiences to accomplish our shared mission. Even if you don’t meet all the qualifications, we would suggest you still apply.

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