Bilingual Customer Service Representative
2 weeks ago
Job Purpose
To provide Plan participants with excellent customer service and accurate information on benefit and rules of the Plan. This position is the main contact for inquiries of participants and pensioners. This role's focus is answering membership inquiries and ensuring their questions are answered or forwarded to a Pension Officer as necessary. The person will comply with policies and procedures and manage member expectations with established service level agreements.
Responsibilities
- Answer telephone and electronic inquiries or relay telephone calls and electronic messages in a timely manner
- Provide technical support to members on benefit and Plan
- Assist members on the member portal
- Prepare minutes of team meetings
- Train office staff and new hires in procedures and use of current system as required
- Ensure compliance with established policies and procedures
- Enter information into member record as required, keep members' records up to date
- Address and escalate member complaints to management
- Collaborate with colleagues and departments to coordinate the flow of information, ensuring smooth operations and customer satisfaction
- Efficiently manage returned mail by leveraging Canada 411 and diverse online social media channels to locate members
- Assist in documenting departmental processes as required
- Assist in implementing procedures to streamline office processes
- In addition, to any other duties as assigned
Qualifications
- University degree or 2 years of Customer Service Experience, preferably in the Pension or Benefit environment
- Previous call center experience is an asset
- Excellent communication skills- written and verbal
- Ability to think analytically, with a focus on problem troubleshooting
- A flexible and strong team player that can work in a fast-paced environment
- Microsoft Office proficient
- Ability to make meet deadlines while handling multiple responsibilities
-
Bilingual Customer Service Representative
5 days ago
Brampton, Ontario, Canada Brainhunter Systems Ltd Full timeBrainhunter is currently seeking " Bilingual Social Media & Executive Escalations Representative" to work for our valued Client. This is a one-year contract opportunity with potential to extend.Our prestigious retail client is looking for a Bilingual Social Media Representative for Customer Support moderation through the company's corporate social accounts....
-
Customer Service Representative
5 days ago
Brampton, Ontario, Canada Brainhunter Systems Ltd Full timeJob Overview:BRAINHUNTER SYSTEMS LTD is seeking a skilled Bilingual Customer Service Representative to join our team. As a representative, you will be responsible for providing exceptional customer service and support through various social media platforms, ensuring timely resolutions to customer inquiries and complaints.Key Responsibilities:Maintain a...
-
Customer Service Representative
3 days ago
Brampton, Ontario, Canada Dynacare Full timeAt Dynacare, we're helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. We're seeking a Customer Service Representative to join our team of professionals who share our passion for delivering exceptional patient care.Job Description:Complete medical questionnaires to ensure accuracy...
-
Customer Service Representative
23 hours ago
Brampton, Ontario, Canada LCBO (Liquor Control Board of Ontario) Full timeAbout the RoleWe are seeking Customer Service Representatives to join our retail team in Ontario. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Serve customers using our POS/Cash system, promptly, courteously and...
-
Summer Customer Service Representative
1 day ago
Brampton, Ontario, Canada LCBO (Liquor Control Board of Ontario) Full timeSummer Customer Service Representative page is loadedSummer Customer Service RepresentativeApply remote type Retail (Stores) locations Brampton, Ontario time type Part time posted on Posted 2 Days Ago time left to apply End Date: August 15, 2025 (30+ days left to apply) job requisition id JR00000023893Location Address: 80 Peel Centre Drive, BramptonSalary /...
-
Customer Service Representative
3 weeks ago
Brampton, Ontario, Canada Bank of Montreal Full timeCustomer Service Representative page is loadedCustomer Service RepresentativeApply locations Bramalea, ON, CAN time type Part time posted on Posted 2 Days Ago job requisition id R250002413Application Deadline:02/19/2025Address:69 Bramalea RoadJob Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects....
-
Customer Service Representative
3 weeks ago
Brampton, Ontario, Canada Fine Sight Solutions Full timeOur Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...
-
Customer Service Representative
4 weeks ago
Brampton, Ontario, Canada Outreach Management Full timeOur Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...
-
Customer Service Representative
3 days ago
Brampton, Ontario, Canada Fine Sight Solutions Full timeOur Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...
-
Customer Service Representative
3 days ago
Brampton, Ontario, Canada Outreach Management Full timeOur Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...
-
Bilingual Court Representative
24 hours ago
Brampton, Ontario, Canada City of Brampton Full time**Job Summary:**We are seeking a highly skilled Bilingual Court Representative to join our team at the City of Brampton. As a key member of our court administration team, you will be responsible for providing exceptional client service, support, and issue resolution to the public, members of the legal profession, and enforcement agencies.The successful...
-
Bilingual Lead Generation Representative
4 weeks ago
Brampton, Ontario, Canada Canon Canada Inc. Full timeCanon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by...
-
Bilingual Social Media
2 weeks ago
Brampton, Ontario, Canada Brainhunter Systems Ltd Full timeBrainhunter is currently seeking " Bilingual Social Media & Executive Escalations Representative" to work for our valued Client. This is a one-year contract opportunity with potential to extend. Our prestigious retail client is looking for a Bilingual Social Media Representative for Customer Support moderation through the company's corporate social...
-
Customer Service Representative
16 hours ago
Brampton, Ontario, Canada Lakesidegardengallery Full time**Job Summary:**We are seeking a Customer Service Representative to join our team at Lakeside Garden Gallery. As a key member of our sales floor, you will be responsible for providing exceptional customer service, managing cash transactions, and maintaining a positive store environment.Duties:Stay informed of weekly promotions and ensure accurate...
-
Bilingual Sales Representative
2 days ago
Brampton, Ontario, Canada Canon Canada Inc. Full timeCompany OverviewAt Canon Canada Inc., we have established a diverse culture that fosters innovation and creativity.">Job ResponsibilitiesIn this role, you will be responsible for:">">Developing and qualifying leads to support our outside sales representatives.">Booking appointments and managing prospect lists to generate quality leads.">Using data mining...
-
Bilingual Social Media
2 weeks ago
Brampton, Ontario, Canada Brainhunter Systems Ltd Full timeBrainhunter is currently seeking " Bilingual Social Media & Executive Escalations Representative" to work for our valued Client. This is a one-year contract opportunity with potential to extend.Our prestigious retail client is looking for a Bilingual Social Media Representative for Customer Support moderation through the company's corporate social accounts....
-
Automotive Customer Service Representative
2 days ago
Brampton, Ontario, Canada Performance Auto Group Full timeJob OverviewWe are seeking a highly motivated BDC Service Representative to join our team at Performance Auto Group. As a key member of our sales and service department, you will be responsible for delivering exceptional customer experiences through effective communication, scheduling appointments, and utilizing our dealership's CRM system.
-
Customer Service Representative
6 days ago
Brampton, Ontario, Canada BMO Part timeApplication Deadline: 01/04/2025 Address: 499 Main Street South Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with...
-
Customer Service Representative
1 day ago
Brampton, Ontario, Canada Frankensolar Americas Full timeWe are looking for help asCustomer service representative Frankensolar Americas is the leading distributor of solar panels and equipment in Canada with over 16,000 systems supplied since 2011. With three decades of business experience in Europe and North America, Frankensolar has developed an extensive portfolio of photovoltaic equipment in Canada which...
-
Customer Service Representative
1 day ago
Brampton, Ontario, Canada Randstad Canada Full timeRandstad is seeking a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're someone who consistently goes above and beyond to create outstanding customer experiences, this opportunity is for you. We're looking for someone who thrives in a fast-paced, performance-driven environment and takes pride in being...