Current jobs related to Senior Service Assurance Analyst - Fredericton New Brunswick AA, York region - Xplore Inc.

  • Service Assurance Analyst

    1 month ago

    Fredericton, New Brunswick, York region, Canada Xplore Inc. Full time

    Position Overview:*As a part of the Xplore Service Assurance team, you will provide a customer-centric focus and accountability for service delivery. The primary objective is to identify areas of opportunity and required coordination of cross functional efforts as to ensure “We” as a service provider are keeping to our mission ”The relentless pursuit...

  • Network Capacity Analyst

    4 weeks ago

    Fredericton, New Brunswick, A3A, York region, Canada Xplore Inc. Full time

    We are looking for a Network Capacity Analyst to support our Fibre and IP Networks team in our Fredericton or Woodstock, NB office. Reporting to the Manager, Network Capacity, the goal of the Network Capacity Analyst is to help ensure that any capacity issues are avoided by monitoring traffic levels across the network, analyzing traffic changes and...

  • Service Assurance Analyst

    1 month ago

    Fredericksburg, New Brunswick, E6B, Stanley, Canada Xplore Inc. Full time

    As a part of the Xplore Service Assurance team, you will provide a customer-centric focus and accountability for service delivery. The primary objective is to identify areas of opportunity and required coordination of cross functional efforts as to ensure “We” as a service provider are keeping to our mission ”The relentless pursuit of an improved...

  • IT Operations Analyst

    4 weeks ago

    New Brunswick, Canada TalentWorld Full time

    Exciting Opportunity with TalentWorldTalentWorld is thrilled to announce that we are hiring for a Technical Operations Analyst for one of our esteemed clients. We are looking for a dynamic and dedicated technical operations analyst to join our client's team.If you're passionate about technology, enjoy solving problems, and thrive in a collaborative...

  • IT Operations Analyst

    4 weeks ago

    New Brunswick, Canada TalentWorld Full time

    Exciting Opportunity with TalentWorldTalentWorld is thrilled to announce that we are hiring for a Technical Operations Analyst for one of our esteemed clients. We are looking for a dynamic and dedicated technical operations analyst to join our client's team.If you're passionate about technology, enjoy solving problems, and thrive in a collaborative...

  • Service Assurance Specialist

    1 month ago

    Fredericton, New Brunswick, Canada Xplore Full time

    About the RoleXplore is seeking a highly skilled Service Assurance Analyst to join our team. As a key member of our Service Assurance team, you will play a critical role in ensuring the delivery of exceptional customer experiences across our fibre, 5G, and satellite broadband network.Key ResponsibilitiesProvide expert-level troubleshooting and issue...

  • Service Assurance Specialist

    1 month ago

    Fredericton, New Brunswick, Canada Xplore Full time

    About the RoleXplore is seeking a highly skilled Service Assurance Analyst to join our team. As a key member of our Service Assurance team, you will play a critical role in ensuring the delivery of exceptional customer experiences across our fibre, 5G, and satellite broadband network.Key ResponsibilitiesProvide expert-level troubleshooting and issue...

  • Senior Business Analyst

    3 weeks ago

    Fredericton, New Brunswick, Canada Affinity Group Full time

    Job Title: Senior Business Analyst - IT Risk ManagementAbout the Role:Affinity Group is seeking a Senior Business Analyst to lead the IT Risk Management Program, focusing on the modernization of the IT Risk Management Program to improve alignment with corporate strategies and other evolving programs such as cybersecurity.Key Responsibilities:Engage with key...

  • Senior Business Analyst

    3 weeks ago

    Fredericton, New Brunswick, Canada Affinity Group Full time

    Job Title: Senior Business Analyst - IT Risk ManagementAbout the Role:Affinity Group is seeking a Senior Business Analyst to lead the IT Risk Management Program, focusing on the modernization of the IT Risk Management Program to improve alignment with corporate strategies and other evolving programs such as cybersecurity.Key Responsibilities:Engage with key...

  • Senior Business Analyst

    3 weeks ago

    Fredericton, New Brunswick, Canada Affinity Group Full time

    Job Title: Senior Business Analyst - IT Risk ManagementAbout the Role:Affinity Group is seeking a Senior Business Analyst to lead the IT Risk Management Program, focusing on the modernization of the IT Risk Management Program to improve alignment with corporate strategies and other evolving programs such as cybersecurity.Key Responsibilities:Engage with key...

  • Senior Business Analyst

    3 weeks ago

    Fredericton, New Brunswick, Canada Affinity Group Full time

    Job Title: Senior Business Analyst - IT Risk ManagementAbout the Role:Affinity Group is seeking a Senior Business Analyst to lead the IT Risk Management Program, focusing on the modernization of the IT Risk Management Program to improve alignment with corporate strategies and other evolving programs such as cybersecurity.Key Responsibilities:Engage with key...

  • Advanced Programmer Analyst

    2 months ago

    New Brunswick, Canada N'ware Technologies Full time

    About the Role:N'ware Technologies is seeking a highly skilled and experienced Senior Software Developer to join our team. As a key member of our development team, you will be responsible for designing, developing, and implementing advanced software systems that meet the needs of our clients.Key Responsibilities:Develop and implement software systems using...

  • Advanced Programmer Analyst

    2 months ago

    New Brunswick, Canada N'ware Technologies Full time

    About the Role:N'ware Technologies is seeking a highly skilled and experienced Senior Software Developer to join our team. As a key member of our development team, you will be responsible for designing, developing, and implementing advanced software systems that meet the needs of our clients.Key Responsibilities:Develop and implement software systems using...

  • Senior Salesforce Solutions Architect

    2 months ago

    New Brunswick, Canada Mariner Innovations Inc. Full time

    About Mariner Innovations Inc.We are a technology company that builds better futures powered by people. Our purpose is to be a great, everlasting technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems.We partner with people embracing change, leveraging data, cybersecurity, cloud, and...

  • Senior Salesforce Solutions Architect

    2 months ago

    New Brunswick, Canada Mariner Innovations Inc. Full time

    About Mariner Innovations Inc.We are a technology company that builds better futures powered by people. Our purpose is to be a great, everlasting technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems.We partner with people embracing change, leveraging data, cybersecurity, cloud, and...

  • Enterprise Business Analyst

    4 months ago

    New Brunswick, Canada Medavie Blue Cross Full time

    What makes us a different kind of employer? As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes. Our technology team is the backbone of our...

  • Quality Assurance Data Analyst

    2 weeks ago

    Fredericton, New Brunswick, Canada SUN PHARMA Full time

    Job SummarySun Pharma is seeking a highly skilled Quality Assurance Data Analyst to join our team. As a key member of our Quality Assurance department, you will be responsible for performing critical in-depth reviews of scientific data for Quality Control laboratory documents.Key ResponsibilitiesConduct thorough reviews of raw data from in-process,...

  • Assurance Manager

    7 days ago

    Fredericton, Canada VenorTalent Full time

    Venor is proud to partner with our New Brunswick-based public accounting client, Teed Saunders Doyle & Co with their search for an Assurance Manager to join their growing Fredericton Office. Built on the values of delivering positive, quality service, Teed Saunders Doyle & Co. is growing and seeking an Assurance Accounting professional who is passionate...

  • Senior Software Developer

    2 months ago

    New Brunswick, Canada N'ware Technologies Full time

    About the Role:N'ware Technologies is seeking a highly skilled and experienced Senior Software Developer to join our team. As a key member of our development team, you will be responsible for designing, developing, and implementing advanced software systems that meet the needs of our clients.Key Responsibilities:Develop and implement software systems using...

  • Senior Software Developer

    2 months ago

    New Brunswick, Canada N'ware Technologies Full time

    About the Role:N'ware Technologies is seeking a highly skilled and experienced Senior Software Developer to join our team. As a key member of our development team, you will be responsible for designing, developing, and implementing advanced software systems that meet the needs of our clients.Key Responsibilities:Develop and implement software systems using...

  • Agile Business Analyst- Senior

    2 months ago

    Fredericton, Canada Affinity Group Full time

    p>On behalf of our public sector client, Affinity is looking for a Senior Business Analyst to work on the modernization of the IT Risk Management Program to improve alignment with corporate strategies and other evolving programs such as cybersecurity. The ideal candidate will be responsible for reviewing existing Risk Management processes within Technology...

  • Service Operations Analyst III

    1 month ago

    New Brunswick, Canada, Canada OnX Full time

    Job Purpose:The Services Operations Analyst III is a customer service and technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. This position requires bilingualism, knowing both English and French. The Services Operations Analyst III is responsible for working in our ITSM system, responding to...

Senior Service Assurance Analyst

3 months ago

Fredericton New Brunswick AA, York region, Canada Xplore Inc. Full time

Position Overview:*

As a part of the Xplore Service Assurance team, you will provide a customer-centric focus and accountability for service delivery. The primary objective is to identify areas of opportunity and prime required coordination of cross functional efforts as to ensure “We” as a service provider are keeping to our mission “Working together to deliver a service experience we can be proud of that allows Canadians to connect with what's important to them.”

The Senior Service Assurance Analyst position will bring extensive knowledge and expertise in the area of large-scale ISP deployments, supporting FTTP & Wireless deployments, with a focus on Service Assurance. As part of a multidisciplinary team of creative and passionate individuals, this senior role will help lead and mentor efforts focused on supporting world-class carrier grade Fibre, Fixed Wireless & Satellite networks. This positon requires an individual with a very strong Fibre, Wireless & IP networking background as well as an action oriented work ethic with a customer centric focus. The Senior Service Assurance Analyst will possess advanced troubleshooting capabilities, allowing for efficient proactive network monitoring as well as correlation of symptoms & impact of reported issues requiring corrective action. The Senior Service Assurance Analyst will act as an overall initiative lead as the “Customer experience owner” while working as a prime liaison to a large team of subject matter experts, including Fibre Design/Engineering, Wireless Standards/Engineering teams, Satellite Engineering, IP Engineering as well as the related Operations teams (Fibre, Network, IP, Fixed Wireless, Satellite & Care). In addition to the day to day support, this position will be responsible for weekly reporting and participation in leading inter-departmental reviews, focusing on prime initiatives, network status, areas of concern and target resolution dates. This position is also responsible for handling escalations through “Service Problem Management” and “Service Quality Management” processes. The Senior Service Assurance Analyst will engage in active troubleshooting, leveraging and coordinating SME resources to drive resolution. Investigating product spec gaps, trends, and carefully tracking the deployment of new products will equally be part of your day-to-day responsibilities.

Key responsibilities include:

  • Extensive experience and thorough troubleshooting skills supporting an ISP level Fibre service delivery architecture as well as customer based performance assessment.
  • Experience supporting Wireless RF/Baseband ISP environments (Fixed Wireless & Satellite).
  • Wireless CPE and connectivity experience for LTE, 5G or PTMP/PTP technology.
  • In-depth understanding of Network Management OSS Tools to evaluate Performance Management, Configuration Management and Optimization.
  • End to end understanding of IP networking, routing, switching, DNS, DHCP, etc. with supporting capability of being able troubleshoot and isolate issues with RTT, MTU, packet loss. CCNA or equivalent networking certification preferred.
  • Background in the following technologies will be an asset: SNMP, HTTP, VLANs, Internet security software, VoIP, databases, email and web servers.
  • Basic Linux capabilities
  • Strong excel and reporting capabilities

The ideal candidate will possess:

  • A relevant Diploma/Degree or a combination of practical work experience and education.
  • 6-8 years in a senior technical support role with an Internet Service Provider.
  • Experience in qualifying technical acceptance of the deployment of new technology and architecture would be an asset.
  • Proficiency in effective communication
  • Can demonstrate knowledge of risk management and continuity management in an ISP Service Assurance environment.

Condition of employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

#J-18808-Ljbffr