Client Advisor

1 month ago

Montreal Quebec GF, CA Moncler spa Full time
Client Advisor (Keyholder) - Royalmount, Montreal OUR STORES

Engaging directly with clients through every channel and touch point, involving them, understanding their expectations – even when unspoken – and creating unique and distinctive experiences in its stores, are the cornerstones of the relationship that the Moncler strives to develop with its community to never stop surprising it.

Moncler Selling Ceremony and always achieves excellent sales results. Client Advisors (Keyholder) are natural relationship builders with outstanding commercial ability, guiding each client through the brand’s values and heritage, gaining a strong understanding of their needs and creating long-term value for clients and the company. The Client Advisor (Keyholder) strives to achieve individual and team results, responsible for acting as the CEM (Client Experience Manager) and Manager on Duty. The CA (Keyholder) coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage.

RESPONSIBILITIES:
• Engage with clients and ensure the MONCLER Sales and Service standards are embodied consistently
• Drive and exceed individual sales objectives including KPI’s such as Repurchase Rate, UPT, conversion and data collection by ensuring the highest level of Customer Service and quality of sales
• Contribute to enhance team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
• Supervise the sales floor, acting as CEM and floor manager
• Capture quality client information in order to understand and meet client’s needs in order to build relationships and personalize future client development opportunities
• Build and develop long-lasting client relationships using company’s clienteling program and initiative
• Active client outreach through appointment selling including follow up of charge sends/ phone sales and after sales service
• Attract new clients by acting as a Brand Ambassador through networking within the community
• Support and maintain company visual merchandise presentation standards
• Support in inventory preparation and execution
• Work with all store teams to maintain a professional and productive work environment
• Professionally interacts with all levels of Management and Corporate representatives

• Effectively demonstrates and adheres to all Company initiatives (Retail Excellence and C.R.M Programs)
• Ability to discuss with clients and give advice on general trends in fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition and product features
• Additional responsibilities as assigned

QUALIFICATIONS:
• 3-5 Years previous experience in sales roles, in Fashion Luxury/Retail Companies
• Proven excellent client service skills and commercial mindset
• Previous experience in training and coaching people both in professional and non-professional contexts
• Ability to drive results through others
• Proficient computer knowledge (MS Word, Excel and Outlook).
• Fluency & sophistication in local language, proficiency in English, while another language is a plus
• Ability to communicate and analyze business needs/trends with senior leadership
• Ability to work in a fast moving and dynamic environment
• High flexibility and ability to adapt to different customers
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly rate range is CAD 24 per hour to CAD 28 per hour.

#J-18808-Ljbffr

  • Client Advisor

    1 month ago

    Montreal, Quebec, G4F, CA Moncler Full time

    POSITION OVERVIEW: Moncler Selling Ceremony and always achieves excellent sales results. Client Advisors (Keyholder) are natural relationship builders with outstanding commercial ability, guiding each client through the brand’s values and heritage, gaining a strong understanding of their needs and creating long-term value for clients and the company. The...

  • Training Advisor

    1 month ago

    Montreal, Quebec, G4F, CA National Bank Full time

    As a Technology Training Advisor in the Best Practices team at National Bank Financial Wealth Management (NBFWM), you’ll act as a resource-person providing expertise in your field to NBFWM advisor teams in the adoption of various applications as well as identifying technological business efficiencies for NBFWM branch employes. You will also identify...

  • Change Management Advisor

    4 weeks ago

    Montreal, Quebec, G4F, CA Opusing LLC Full time

    6 days ago Be among the first 25 applicants Assignment Duration: 4 MonthsWork mode: Hybrid (3 days/week telework and 2 days/week in the office)Language : FrenchWe are looking for a transformation advisor for one of our clients. The project aims to modernize the interaction platform to a cloud solution in order to address the challenges arising from the...

  • Associate Wealth

    4 weeks ago

    Montreal, Quebec, G4F, CA Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Exclusive Advisor

    2 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    A career with National Bank as a Senior Investment Advisor will enable you to develop your financial planning skills and advance your career in the investment field. As part of the remote advisory team, you'll have the opportunity to work in both mutual funds and securities to broaden the investment offering available to our customers. Your role...

  • Fee-based Platform Advisor

    2 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    As a fee-based platform advisor at National Bank Financial Wealth Management (NBFWF), you support the evolution of advisor pricing and the myWealth platform. You will produce analyses, reports and presentations to promote the attractiveness of the fee-based platform for our Wealth Management advisors, helping us offer the best client service among brokerage...

  • Senior Advisor, IT Security

    1 month ago

    Montreal, Quebec, G4F, CA Desjardins Group Full time

    Senior Advisor, IT Security page is loaded Senior Advisor, IT Security Apply remote type The work arrangement for the position is hybrid work locations Montréal 200, rue des Commandeurs Lévis time type Full time posted on Posted 2 Days Ago job requisition id R2408552 As a senior IT security advisor, you help protect IT hardware, software and data against...

  • Associate wealth

    1 month ago

    Montreal, Quebec, G4F, CA Société Financière Manuvie Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Associate Wealth

    1 month ago

    Montreal, Quebec, G4F, CA Manulife Insurance Malaysia Full time

    Associate Wealth & Retirement Advisor Apply at locations: Montreal, Quebec; Calgary, Alberta; Toronto, Ontario; Kitchener, Ontario; Waterloo, Ontario. Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: JR24060722 We are a leading financial services provider committed to making decisions easier and lives better for our customers and...

  • Associate Wealth

    4 weeks ago

    Montreal, Quebec, G4F, CA Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Banking Advisor

    3 days ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube Video A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients. Your job: Greet...

  • Wealth Management Advisor

    4 weeks ago

    Montreal, Quebec, G4F, CA Desjardins Group Full time

    As a wealth management advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients to ensure they’re satisfied. Your role is to listen to members’ and clients’ needs, offer them advice that fits their financial situation, and help them choose appropriate solutions to meet their...

  • Advisor

    1 month ago

    Montreal, Quebec, G4F, CA Banque Nationale du Canada Full time

    A career as an advisor in the Client Engagement team at National Bank means helping to deliver a new omnichannel customer engagement experience and deploying the personalized marketing technology components required to meet business priorities.This position is a temporary term for a period of 12 months.ResponsibilitiesActively collaborate in the...

  • Security Advisor

    1 month ago

    Montreal, Quebec, G4F, CA Opusing LLC Full time

    Join to apply for the Security Advisor / IT Security Advisor role at Opusing LLC.Assignment Duration: 12 months with the possibility of a permanent position at the end of the contract.Working mode: Hybrid (a minimum of 2 days/week in the office is required).Language: French.As a Senior IT Security Advisor, you will contribute to protecting IT resources,...

  • Banking Advisor

    3 weeks ago

    Montreal, Quebec, G4F, CA Banque Nationale du Canada Full time

    A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients.Your job:Greet clients and answer...

  • Banking advisor

    4 weeks ago

    Montreal, Quebec, G4F, CA Banque Nationale du Canada Full time

    Area of Interest: Advisory services, Personal bankingA career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and use your analytical skills in order to offer a people-centric...

  • Banking advisor

    4 weeks ago

    Montreal, Quebec, G4F, CA Banque Nationale du Canada Full time

    Area of Interest: Advisory services, Personal bankingA career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and use your analytical skills in order to offer a people-centric...

  • Banking Advisor

    3 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube Video A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch clients. This role...

  • Banking Advisor

    1 month ago

    Montreal, Quebec, G4F, CA Banque Nationale du Canada Full time

    Area of Interest: Advisory services, Personal banking A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people-centric experience...

  • Banking Advisor

    3 weeks ago

    Montreal, Quebec, G4F, CA Banque Nationale du Canada Full time

    Area of Interest: Advisory services, Personal bankingA career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people-centric experience for...