Information Technology Generalist

2 days ago

Burnaby British Columbia, Greater Vancouver, Canada Sunia Full time

About us


Sunia Technology Inc. is a leading technology company specializing in image and video processing, handwriting and hand-drawing technologies on mobile and portable devices, as well as cloud-based remote and visualization solutions.


The IT Generalist will manage and support a wide range of IT functions to ensure the smooth operation of our AI-driven infrastructure. This role is perfect for someone who thrives in a dynamic, startup environment and enjoys tackling a diverse array of technical challenges. You'll work closely with various departments, from engineering to operations, to ensure optimal performance of IT systems and security.


Key Responsibilities:


  • Provide day-to-day IT support across the company, troubleshooting issues related to hardware, software, and network systems.
  • Manage and maintain IT infrastructure, including cloud platforms, servers, and internal systems critical to AI development and operations.
  • Assist with the deployment and management of AI development tools and environments.
  • Configure, install, and update systems (hardware and software) across the organization, including workstations, servers, and devices.
  • Monitor and optimize system performance, ensuring minimal downtime and disruption to teams working on AI models and applications.
  • Manage network infrastructure, ensuring secure and reliable connectivity across multiple locations.
  • Implement and enforce cybersecurity protocols, including firewalls, encryption, and data protection measures to safeguard intellectual property and sensitive data.
  • Collaborate with engineering teams to support specialized AI hardware and software needs (e.g., GPU setups, cloud AI tools, etc.).
  • Manage backup and recovery systems to ensure the protection of critical data and systems.
  • Assist with user onboarding, managing account setups, system access, and ensuring that users are equipped with the tools they need.
  • Create and maintain IT documentation and best practices for internal users.


Qualifications:


  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 3+ years of experience in an IT support role, preferably in a startup or fast-paced tech environment.
  • Strong understanding of networking concepts (LAN, WAN, VPN) and cloud infrastructure (AWS, Azure, or GCP).
  • Experience with Linux and Windows system administration.
  • Knowledge of cybersecurity best practices, including firewalls, encryption, and backup/recovery solutions.
  • Familiarity with AI or software development environments is a plus (e.g., knowledge of AI tools like TensorFlow, PyTorch, or GPU management).
  • Excellent problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
  • Strong communication skills, with the ability to explain technical issues to non-technical staff.


Additional Details


Please advise in your application whether you are eligible to work in Canada.

If you feel like you are a good fit for this position, please apply with your full resume. Due to the volume of applicants, we will only be contacting qualified candidates.

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