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Team Lead Customer Service
3 months ago
Our team in Langley currently has an opening for a Team Lead Customer Service.
YOUR ROLE & RESPONSIBILITIESJob Summary:
The Customer Service Team Lead is responsible for servicing our customers by leading their team to ensure customer excellence. The Customer Service Team Lead will support in driving profitability through active service excellence, key performance indicators, and commercial excellence activities within their region. Successful Customer Service Team Leads can expect to follow a career path leading to other roles.
Job Description:
- Develop and drive Customer Service Excellence.
- Participate in and/or initiate ongoing process improvements related to the standardization, efficiency, and effectiveness of customer service.
- Assist Customer Service Managers in daily meetings, including reviewing open orders, summary of statistics, credit blocks, lost opportunities, etc.
- Assist the Customer Service Manager with month-end duties.
- Support and liaise with the commercial team to manage the portfolio of customer accounts.
- Provide overall leadership and training & development for Customer Service Representatives.
- Supervise and coordinate activities of the team.
- Ensure safety is the first priority and that all activities are conducted in accordance with quality, health, safety, and environmental management systems.
Education and Experience:
- Post-Secondary education; Bachelor’s Degree or College Diploma in Business would be preferred.
- Previous experience in a customer service and/or business administration role (3-5 years).
- Sound skills in the use of Microsoft Excel, Word, and PowerPoint.
- Previous experience/exposure with ERP systems, preferably SAP, would be considered an asset.
- Strong communication and interpersonal skills.
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Competitive pay and incentives.
- Health and dental paid by the company (with exception of LTD).
- DC pension plan matched 100% by employer up to 6%.
- EFAP.
- Starting 3 Weeks Vacation.
- Flexible Work Hours.
- Gym/Wellness subsidy.
- Tuition Reimbursement.
We look forward to receiving your application.
Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promoting a diverse, inclusive, accessible, merit-based, respectful, and equitable workplace. Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability, or any other status protected by applicable Canadian, provincial or local law.
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