Customer Support Coordinator

2 weeks ago

Mississauga Ontario, Peel region, Canada Peak Associates Limited Full time

Position Overview:

Our client is a leading distribution company specializing in the confectionary, snack and baking categories. They are currently hiring a full-time Customer Support Coordinator to join their Customer Service team and manage major Canadian accounts. The ideal candidate enjoys speaking directly with customers and service partners, is highly professional, results-driven, and is someone who understands the unique challenges of shipping a wide variety of products across Canada.



Key Accountabilities:

  • Ensures customer orders are entered with high priority and followed through within requested timelines
  • Follows-up with sales reps/customers to ensure purchase order information, including pricing, is accurate for processing
  • Communicates out of stocks and requests PO extensions if needed
  • Completes ASN’s and PO acknowledgements
  • Completes customer invoicing, including EDI invoicing and provides order confirmation copies to sales for incomplete orders
  • Issues credits as necessary and investigates shortages and/or discrepancies
  • Works with customers to resolve shipping inquiries, order status questions and any issues with high level of urgency
  • Works with warehouse team to ensure timeliness and smooth flow of customer orders
  • Filing of paid invoices as required
  • Provides knowledgeable answers to questions about product, pricing and availability
  • Provides backup in areas required and as needed



Experience and Qualifications:

  • College Business Diploma and/or 2-yrs. relevant experience an asset
  • MS Office proficiency including MS Word, Excel and Outlook
  • Experience in Sage 300 preferred
  • 1 year order desk experience processing orders
  • Strong data entry skills; mathematical skills
  • Excellent interpersonal and communication skills both verbal and written
  • Must have exceptional follow through skills and attention to detail
  • A self-starter with excellent organizational skills and the ability to multitask as well as meet multiple deadlines in a timely and efficient manner
  • Ability to prioritize work assignments
  • Previous experience within logistics, transport, freight and warehousing is an asset
  • CPG experience an asset

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