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Operations Manager, Merchandising

3 months ago

Montreal Quebec GF, CA Match Marketing Group Full time

Overview

Job Title: Operations Manager

Merchandising Division

Reporting to: Director Client Services

Salary: 60-65K

Location: Montreal OR Toronto

Role & Responsibilities:

  1. Work through logistics of opening new stores
  2. Responsible for the development, implementation and maintenance of retail operating policies and procedures
  3. Ensures to review retail profitability as it relates to operating expenses
  4. Point of contact for clients and different vendors through the whole project
  5. Works with cross-functional teams to ensure financial and operational goals are met
  6. Deliver against specific, divisional business objectives that are identified at the beginning of the projects
  7. Fully understand all aspects of the clients' business and the competitive business environment
  8. Interacts with clients on major issues and ensure client relationships are positive and growing
  9. Manage conflict, incite discussion, and make difficult decisions
  10. Assist in building and championing integration of the business by leading and facilitating cross-divisional discussion and planning
  11. Direct and have a positive impact on projects, teams and clients by providing direction and a vision to follow
  12. Ensure that you produce all client work with highest level of quality, on time and on budget
  13. Ensure strategies are being met on multiple ongoing projects
  14. Provide input into staffing plans and budgets
  15. Deliver superior operations presentations
  16. Represent the agency externally, via conferences and thought leadership
  17. Ensure familiarity with agency resources and tools such that recommendations, services, and incremental assignments can be sold in for other Match divisions
  18. Deliver/manage several million in revenue/billings
  19. Practice related project work which may include:
  1. Merchandising (ideally cosmetics)
  2. Retail (Shoppers Drug Mart, Walmart, Jean Coutu, )
  3. Ability to travel to support teams, clients and projects as needed

Requirements:

  1. Minimum 5 years of agency experience primarily in Retail Merchandising, preferably with experience in cosmetics merchandising and retail operations with big retailers like Walmart, Shopper Drug Mart, Jean Coutu
  2. Fully Bilingual – French & English is mandatory
  3. Minimum 5 years of experience working in a supervisory or management capacity leading an operations/merchandising team, with the ability to lead a remote workforce
  4. Experience in working with clients on a day-to-day basis
  5. Ability to develop and implement action plans to achieve results
  6. Proven ability to build solid and trusted relationships
  7. Proven success working with cross-functional teams that deliver positive results
  8. Strong presentation, communication and negotiation skills
  9. Ability to multitask efficiently in a fast-paced environment
  10. A self-starter able to work autonomously
  11. Solution mindset – ability to drive projects forward through potential barriers and guide internal and external stakeholders through each step
  12. Meticulous attention to detail
  13. Sound industry knowledge, solid judgement, and excellent strategic planning skills
  14. Entrepreneurial spirit
  15. Strong financial management expertise
  16. High standard of professionalism and business ethics
  17. Ability to travel (20 – 40% of the time depending on the time of year, client and programs at hand)

About Match Retail:

Match Retail is a sales, merchandising, and retail agency operating in North America. Committed to elevating brands and making them retail-ready, we collaborate with industry leaders to enhance customer experiences and drive conversion in traditional retail environments. Join us in delivering unparalleled, precision-measured execution.

Great Place to Work Certified:

Match Retail takes pride in being certified as a Great Place to Work in Canada, fostering trust, pride, and camaraderie among our employees. We believe our employees are our greatest asset, shaping our way of operating.

We appreciate all applicants for their interest; however, only candidates meeting the requirements will be contacted for further consideration. Match Retail is an equal opportunity employer, dedicated to fostering an inclusive environment for all employees and celebrating diversity.

Connect With Us

Not ready to apply? Connect with us for general consideration.

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