Manager, IT Operations and ITSM

2 months ago

Montreal Quebec GF, CA BRP Full time

We are looking for a manager, IT operations and ITSM who will report to the director, global service desk & ITSM. The manager is tasked with leading and helping the team evolve our service offering as the center piece of IT Service Management portfolio. As part of your role, you’ll be leading a team managing critical IT processes (i.e. change, problem, major incident) as well as managing third party service providers.

YOU’LL HAVE THE OPPORTUNITY TO:

  • Own and continuously evolve the change management process.
  • Lead the major incident process and team.
  • Transform our problem management process.
  • Manage third-party vendors providing various IT support services.
  • Evolve our Transfer to Operations framework.
  • Contribute in the delivery of strategic technology and user facing projects.
  • Lead and champion the transformation of our monitoring and alerting processes.
  • Collaborate with leaders of various I&T teams in achieving key performance metrics.
  • Identify opportunities for continuous improvements in incident and service request management.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • Proficient and experienced in leading a diversly located 24/7team in delivering and providing I&T services.
  • Hands-on technical experience and exposure to end-user and manufacturing computer environments.
  • Experienced in operating in a direct and matrix people management organization.
  • Passionate in delivering excellent customer service and the desire to build relationships with business partners.
  • Excellent interpersonal skills and experienced in dealing with all levels of employees in the organization, including senior leadership.
  • Passionate about recruiting, coaching, training, managing and mentoring employees.
  • Bilingualism (French and English) is required because of our globally located workforce and daily interface with leaders in countries that BRP operates in.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

  • Annual bonus based on the company’s financial results
  • Generous paid time away
  • Pension plan
  • Collective saving opportunities
  • Industry leading healthcare fully paid by BRP

What about some feel good perks:

  • Flexible work schedule
  • A summer schedule that varies by department and location
  • Holiday season shutdown
  • Educational resources
  • Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.

#LI-Hybrid

#LI-MR2

  • ERP DevOps Manager

    2 months ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Business Application Manager

    2 months ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Are you looking for a new professional challenge? Does enterprise application management no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? So take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT...

  • IT Coordinator

    7 months ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • Solution architect

    5 months ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • POS Technician

    3 weeks ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • POS Technician

    1 month ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Are you listening to a new professional challenge? Do POS systems no longer hold any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in...

  • Network and System Administrator

    3 months ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello I am Clémence, a recruitment and business development advisor at FED IT, a recruitment firm specialising in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your world. We cover IT, development, business intelligence and infrastructure. Bonjour, Je...

  • Network analyst

    4 weeks ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Are you listening to a new professional challenge? Network analysis no longer holds any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm...

  • Generative AI Chief Advisor

    3 weeks ago

    Montreal, Quebec, G4F, CA National Bank Full time

    As a Generative AI Chief Advisor, you will play a strategic role in identifying, implementing and optimizing generative AI technologies within our IT systems and processes. You will support our technical teams in the integration of innovative solutions to improve operational efficiency, automate repetitive tasks and free up time for innovation. Your job...

  • Marine Operations Manager

    3 weeks ago

    Montreal, Quebec, G4F, CA Fed Supply Full time

    Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...

  • Front-end Developer

    2 months ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Senior System and Network Administrator

    1 week ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • IT Director

    1 month ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Solutions and Business Architect

    2 months ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover IT, development, business intelligence and infrastructure.We are...

  • AWS Developer

    3 weeks ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Fullstack Developer

    2 months ago

    Montreal, Quebec, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Senior Manager Operational and Third-Party Risks

    2 weeks ago

    Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Senior Manager Governance and Transformation of Operational and Third-Party Risks within the Integrated Risk Management team at National Bank means acting as a strategic leader in the evolution and management of the operational and third-party risk framework. This role allows you to play a key role in organizational transformation through your...

  • Manager Network and Communication, Operational Technology

    2 months ago

    Montreal, Quebec, G4F, CA Canadian National Railway Full time

    At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely...

  • Operations Superintendent

    2 months ago

    Montreal, Quebec, G4F, CA Société Terminaux Montréal Gateway Full time

    Ensuring the well-being of our employees is our priority. We offer competitive working conditions and social benefits to our employees: Highly competitive salaries; Shift premiums; Annual bonus program; Comprehensive group insurance; Defined contribution pension plan with employer participation; 17 vacation days from the first year completed; Employee and...

  • Manager, Enterprise Data Management

    1 month ago

    Montreal, Quebec, G4F, CA BRP Full time

    WHY JOIN THE TEAM? Enterprise Data Management is essential to business operations and analytics. The Data & Analytics Office at BRP is looking for its next superstar to join and lead Data Management. This leader will be key in helping us continue our data journey and will report directly to the Director of Enterprise Information Management (EIM).YOUR ROLE ...