Copilot Support Specialist

1 day ago


Greater Montreal Metropolitan Area, CA FX Innovation, une compagnie de Bell Canada Full time

Copilot Support Specialist

Responsabilités :

  • Fournir un support technique et un dépannage pour le système Copilot et les systèmes intégrés.
  • Collaborer avec le service informatique et d'autres départements pour recueillir les exigences et s'assurer que le système Copilot répond aux besoins de l'entreprise.
  • Assurer l'intégrité et la sécurité des données au sein du système Copilot et des systèmes intégrés.
  • Créer et maintenir la documentation sur les processus et procédures de support.
  • Se tenir au courant des dernières tendances et des meilleures pratiques en matière de solutions basées sur l'IA et de technologies connexes.
  • Se tenir informé des changements annoncés et comprendre leur impact sur l'organisation.
  • Aider à faire évoluer la solution pour améliorer l'efficacité et la productivité.

Exigences :

  • Expérience professionnelle avec Copilot.
  • Au moins 5 ans d'expérience dans le support des solutions Microsoft Office 365.
  • Expérience avec d'autres systèmes de support et outils d'intégration.
  • Expérience avec les méthodologies Agile.
  • Expérience avec Copilot Studio est un atout.
  • Diplôme de baccalauréat en informatique, systèmes d'information ou domaine connexe.


Connaissances et compétences :

  • Capacité à analyser et résoudre des problèmes techniques complexes.
  • Excellentes compétences en communication et en collaboration.
  • Capacité à travailler de manière autonome et à gérer plusieurs initiatives simultanément.
  • Compréhension du cycle de vie complet de la mise en œuvre logicielle, de la collecte des exigences à la conception, au développement, aux tests et à la mise en production.



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