Analyst

7 days ago


Montreal Quebec GF, CA National Bank Part time
A career as a real-time analyst in National Bank's Perception team means managing real-time inbound and outbound call campaigns. This job allows you to have a positive impact by maximizing the performance of operations thanks to your analytical and interpersonal skills.
Your job
  • Supervise in real-time inbound and outbound call center campaigns (50 to 100 agents) and adjust campaigns to meet contact rate targets.
  • Transfer agents from outbound to inbound calls when wait time or average response time targets are not met.
  • Participate in performance monitoring meetings to explain campaign results.
  • Collaborate on workshops on contact strategies and propose performance improvements.
  • Identify opportunities to optimize strategies based on real-time data.
Your team
The Vice-Presidency of Credit Models and Strategies is made up of more than 30 specialists who work together to optimize the life cycle of loans and credit cards for individuals and SMEs. By joining the Perception team, you will be part of a dynamic and collaborative environment, reporting to the Contact Strategies Team Leader.
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.
Prerequisite
  • Bachelor's degree in a relevant field and one to two years of relevant experience.
  • Possess a strong analytical and proactive ability.
  • Demonstrate strong interpersonal and communication skills.
  • Be able to handle multiple tasks simultaneously.
  • Availability to work on Saturdays
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Come live your ambitions with us
  • Analyst

    4 days ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career as an Analyst in International Payment Operations at National Bank offers a unique opportunity to leverage your expertise in the development and execution of strategy across all business sectors. By actively contributing to various processes related to international payments, you will participate in the ongoing transformation of the Bank. Your job :...

  • Business Analyst

    15 hours ago


    Montreal, Quebec, G4F, CA Infotek Consulting Inc. Full time

    We are looking for a Business Analyst for a 1 year contract with high possibility of extension. Role is hybrid in Downtown Montreal.Key Accountabilities: - Lead detailed requirement phases by identifying, tracking, escalating and/or resolving business systems issues - Assess, research, analyse and document sponsor/stakeholder needs in accordance with the...

  • Business Analyst

    15 hours ago


    Montreal, Quebec, G4F, CA Raise Full time

    Title: Business AnalystContract: 12 Months Location: Montreal, QCResponsibilities:Partner with the Business and Technology teams to conduct problem analysis and requirements identificationDevelop plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy of estimatesLead requirements gathering,...


  • Montreal, Quebec, G4F, CA Insight Global Full time

    Required Qualifications:5-7+ years of experience as a functional or business analystKnowledge of Mainframe MVS, business domains, analytical thinking, Cobol, VSAM, IDMS, CICS, Easytrieve, and/or JCLBackground working in the financial services, trust, and/or insurance sectorsMust be highly effective working remotelyMust be able to travel every quarter or so...

  • IT Business Analyst

    1 week ago


    Montreal, Quebec, G4F, CA Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!Sanimax is currently seeking a Business Analyst with experience...

  • Senior Analyst

    2 months ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Senior Analyst in the Financial Disclosure and Performance team - Financial Markets Accounting, at National Bank means acting as an accounting specialist for the disclosure of results and the balance sheet for two growing sectors. This job allows you to have a positive impact on our organization through your skills in accounting, controls,...


  • Montreal, Quebec, G4F, CA SIA Innovations Inc. Full time

    Analyst D’affaires Senior – ApplicationsAn English version will followÉlevez les affaires chez SIA InnovationsAlors que les organisations cherchent à automatiser intelligemment, à exploiter les données et l'IA, et à tirer parti du cloud hybride, l'intégration et la modernisation des applications continuent de gagner en importance de...

  • Analyst

    1 week ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career as an Analyst Transaction Settlements in Canadian Settlements of the Operations, Financial Markets and Payments sector at National Bank is an opportunity to use your expertise to develop and execute the strategy for all business lines. You will contribute to the Bank’s transformation through your involvement in various processes related to...

  • Analyst

    2 weeks ago


    Montreal, Quebec, G4F, CA National Bank Full time

    As an analyst on the Segregation and Buy-ins team in the National Bank Financial Markets Operations family, you will work in a stimulating environment focused on collaboration and innovation. This job will allow you to contribute to the organization’s performance and develop strong links with our internal and external partners.Your job : Ensure our...


  • Montreal, Quebec, G4F, CA National Bank Full time

    National Bank is ramping up its cultural, organizational, and technological transformation. We’re in the process of an Agile and DevOps shift involving multidisciplinary and autonomous teams, where teamwork is the key to our success.We’re looking for talent as a Senior Functional Analyst, IT Delivery, Cybercrimes to understand complex technology...


  • Montreal, Quebec, G4F, CA Soho Square Solutions Full time

    My name is Nidhi Mishra and I am a Staffing Specialist at Soho Square Solutions. I am reaching out to you on an exciting job opportunity with one of our clients.Position Title :CONTRACTOR -Business Analyst (Senior) - 24000TMOPosition: Montreal , QCContractCore responsibilities:Act as an expert to the Prime Brokerage group and specify the requirements for the...

  • Analyst

    7 days ago


    Montreal, Quebec, G4F, CA National Bank Full time

    A career in International Market and Ongoing Events team in the Financial Markets Operations at National Bank means putting your expertise to work in the evolution and execution of financial markets business strategy and wealth management. It is a job that allows you to live your ambitions in complicity and the power to act. Thanks to your involvement in the...

  • Network analyst

    3 weeks ago


    Montreal, Quebec, G4F, CA Fed IT Full time

    Are you listening to a new professional challenge? Network analysis no longer holds any secrets for you? Do you want to join a company that combines high standards, performance and kindness? Then take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm...


  • Montreal, Quebec, G4F, CA Domtar Full time

    Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world. Our workforce is...


  • Montreal, Quebec, G4F, CA AllianceIT Inc Full time

    Job Title: Commercial lending Business Analyst (Expert in FIS ACBS Product)Location: Montreal, QCDuration: Long termRequired qualifications, capabilities, and skills:Strong knowledge in end-to-end Commercial lending processes from Loan origination to loan managementExpert in FIS ACBS ProductShould be able to configure the loan processing related parameters,...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Senior Application Analyst in the IT Enterprise Delivery team at National Bank involves acting as the lead for analyzing new requests and application support.Your JobSupport a hybrid legacy and cloud application, which is SBIE/BNE (Internet Banking Solution for Enterprises / Digital Banking for Enterprises). Resolve support tickets, both...


  • Montreal, Quebec, G4F, CA Produits forestiers Résolu Full time

    Resolute Forest Products, founded more than two centuries ago, is a global leader in the forest products industry. Through the years, it has built more than 20 predecessor companies and supported hundreds of communities. The company owns or operates some 40 facilities, as well as power generation assets, in the United States and Canada. Our 6,600+...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A role as an Analyst in the Loan Structuring & Syndication team (“LSS”) at National Bank Financial Markets (“NBF”) means actively participating and supporting team members from A - Z in the life cycle of a bank loan. The Analyst will support team members from the origination of a bank loan to its distribution (if syndicated) and financial close...


  • Montreal, Quebec, G4F, CA QUANTEAM - North America Full time

    About the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...


  • Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Senior Quality Assurance Analyst in the IT team supporting the manufacture of funds at National Bank is to act as a test manager on various applications in the sector. This job allows you to have a positive impact on our organization, thanks to your development skills, testing execution and rigor.Your jobCollect and analyze relevant information...