Front of House Manager
1 month ago
Reporting to the General Manager, the FOH Manager will ensure that all guests are provided with the best experience possible and all responsibilities are conducted in a professional manner.
- Foster a positive and fun company culture.
- Manage and execute all aspects of the front of house, human resources: recruitment and selection, training, performance management, recognition and development.
- Manage employees by building strong teamwork and maintaining an accurate.
- As part of the management team maintain an up-to-date plan of restaurant staffing needs.
- Prepare schedules and ensure that the restaurant is properly staffed for all shifts.
- Lead, manage and deliver the Perfect Guest Experience each shift: dine-in, sports bar, take- out and delivery and guest recovery.
- Maintain a positive attitude that promotes teamwork within the restaurant.
- Shift management of controllable costs: Food, beverage, labour and QC prom line.
- Ensure operational and occupational health and safety standards are in place and adhered to each and every shift.
- Measure and evaluate service standards by using various feedback tools to develop and implement plans for continuous service improvement.
- Assist the management team with all aspects of restaurant operations.
- Other duties as required.
- Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
- Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
- Achieves goals through strong organizational skills and effective time management
- Builds relationships by finding common ground and working cohesively with all team members
- Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
- Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progress
- Maintains a positive composure and thrives in a fast-paced environment
- Canadian restaurant experience required.
- Strong communication and interpersonal skills, both written and oral.
- Strong analytical/decision-making skills.
- Leadership skills – able to direct, coach, and supervise a team
- Customer service skills – able to exceed guest expectations.
- A positive and team-oriented attitude.
- Must be able to work with minimal supervision and have a strong initiative.
- You must be able to perform efficiently during high volume peak periods.
- Ability to multi-task in a fast paced environment.
- Must be able to work a flexible schedule including opening, closing, weekends and holidays.
- Must be eligible to work in Canada.
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