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Disaster Restoration Technician

3 months ago

Calgary Alberta DJ, CA ServiceMaster of Calgary Full time

Reporting to the Production Manager, the Disaster Restoration Technician (Fire, Flood & More) will be responsible for conducting various general cleaning services at assigned residential and commercial client sites. This will include providing direction and support to the assigned Crew Helpers.

DUTIES & RESPONSIBILITIES
  1. Daily Office/Management Duties
    1. Review work orders assigned daily and communicate with other associates involved as needed
    2. Check routing and directions to each job as required
    3. Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
    4. Use the information systems to update job information, payroll and timekeeping, and general communication
  2. Client Site Duties
    1. Complete jobs to specifications to customer’s satisfaction, observing all safety protocols
    2. Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
    3. Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
    4. Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
    5. Handle re-service requests promptly and courteously
    6. Take a personal and genuine interest in providing customer satisfaction
    7. Provide training to Crew Helpers to complete all jobs in accordance to specifications outlined
  3. General Duties
    1. Maintain all equipment and vehicles to ensure they are in proper working order
    2. Keep the interior of the vehicles used neat and clean
    3. Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
    4. Attend meetings with production team
    5. Attend training and safety workshops as required for the production team
    6. Help train new crew helpers/technicians in accordance with ServiceMaster standards
    7. Maintain professional conduct and appearance in all client facing activities
    8. Establish positive rapport with clients when possible
    9. Provide an exceptional level of service that exceeds the expectation of the client
    10. Conduct all work in accordance with company safety policies
    11. Adherence to all company workplace policies
    12. Perform other duties as may be required

QUALIFICATIONS:

  • Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
  • Strong management, delegation, planning and leadership skills
  • Effective communication skills both written and verbal
  • Ability to engage clients and deliver excellent service
  • Thorough decision-making skills
  • Highly organized, strong attention to detail and ability to multi-task
  • Demonstrated sound work ethics
  • Proven ability to build and maintain strong working relationships
  • Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
  • Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
  • Team player that fosters team-based learning
  • Works well independently and in a team environment

Educational Requirements: Other Education/Certification/Training preferred: IICRC Certifications are considered an asset

Work Experience Requirements: Work experience required: Previous experience working in heavy manual work, with experience relating to customers. Job-related experience preferred: 2 years of experience in cleaning services/restoration services is preferred.

Technical Requirements: Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools. Software: n/a. Other: n/a

Competencies: Accountability, Adaptability, Builds Trust and Respect, Customer Focus, Problem Solving, High Quality Standards, Safety Awareness, Teamwork

Physical Requirements: This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions: This position will be required to work in adverse working conditions such as flooded basements, buildings after fires, and so on.

Compensation: $18.00 - $24.00 per hour. By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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