Current jobs related to Customer Success Manager - Canada, CA - ZIRO

  • Customer Success Manager

    3 weeks ago

    Canada, CA Ten Thousand Coffees Full time

    We’re Ten Thousand Coffees (10KC), the only all-in-one social learning and mentorship software focused on facilitating workplace connections and conversations that drive performance. Organizations rely on 10KC to build key relationships between employees to transfer critical knowledge and develop new skills resulting in increased innovation, productivity,...

  • Customer Success Manager

    3 months ago

    Canada, CA Optibus Full time

    About the PositionThe Customer Success Manager (CSM) couples technical and client relationship capabilities to help customers meet their objectives on the Optibus platform and deliver value. Our CSMs are Optibus subject matter experts specializing in the value that customers can gain from our platform. They are the voice of the customer, and drive adoption,...

  • Customer Success Operations Manager

    1 month ago

    Canada, CA Trantor Full time

    Customer Success Operations ManagerThe Customer Success Operations Manager will work with the Customer Success management team to collect and organize operational data. The CS Ops Manager will use this data to generate reports tracking program status and trends and also create presentations for executive leadership. This role is part of a fast-paced...

  • Senior Customer Success Manager

    3 weeks ago

    Canada, CA Ten Thousand Coffees Full time

    We’re Ten Thousand Coffees (10KC), the only all-in-one social learning and mentorship software focused on facilitating workplace connections and conversations that drive performance. Organizations rely on 10KC to build key relationships between employees to transfer critical knowledge and develop new skills resulting in increased innovation, productivity,...

  • Senior Management Consultant

    2 months ago

    Canada, CA CSPN - Customer Service Professionals Network Full time

    About the Opportunity The traditional name for this role Sr. / Management Consultant, but the role is so much more. At the Experience Advisors (XA), we internally refer to this role as a Sr. / CX-EX Consultant, where CX/EX stands for “Customer Experience” and “Employee Experience”. The role is simple and complex at the same time and full of exciting...

  • Customer Success Manager, Western Canada | Responsable de la réussite des clients

    4 months ago

    Canada, CA Esri Canada Full time

    Esri Canada has an exciting opportunity for a Customer Success Manager, based out of Western Canada, with a focus on the Municipal and Natural Resource customers. The success of our customers is central to our growth, and we aim to act as trusted partners with our clients and help them get the best out of their investment in GIS. As an energetic and driven...

  • Client Success Specialist

    1 month ago

    Canada, CA FlexPay Full time

    Who We AreFlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. FlexPay helps subscription businesses accelerate revenue and profit growth by recovering...

  • Success Coach

    3 weeks ago

    Canada, CA Ignite An Amazing Lifestyle Full time

    Are you a visionary leader with a passion for driving success, and wish to create your own schedule? We’re looking for a driven individual to take charge and make a lasting impact, one person at a time.About Us:We are dedicated to empowering professionals to reach their highest potential. We believe that true success stems from personal growth and...

  • Customer Success Manager, Quebec | Gestionnaire de la réussite des clients, Québec

    2 months ago

    Canada, CA Esri Canada Full time

    Esri Canada cherche à pourvoir un poste de gestionnaire de la réussite des clients, plus particulièrement de la clientèle de la région de Québec. La personne retenue travaillera à notre bureau de Québec ou Montréal. Comme la réussite de nos clients est au cœur de notre croissance, nous souhaitons agir en tant que partenaires de confiance afin de...

  • Client/Customer On-boarding Specialist

    1 month ago

    Canada, CA SalonScale Technology Inc. Full time

    CLIENT/CUSTOMER ONBOARDING SPECIALISTJob Title: Client/Customer Onboarding specialist(COS)Department: Customer Success (CS)Reports to: Customer Success Manager Job Purpose:As a Customer Onboarding Specialist at SalonScale, your primary responsibility is to set our customers up for immediate success by leading the onboarding and implementation process. You...

  • Customer Account Administrator

    1 month ago

    Canada, CA Driving Force Vehicle Rentals, Sales and Leasing Full time

    The Driving Force Inc. is currently seeking a Customer Account Administrator to provide administrative support to the Corporate Customer Manager and the Corporate Customer Specialists. Since our inception in 1978 with a modest office in a Spruce Grove, Alberta service station, the Driving Force Inc. has rapidly expanded into a prominent network of...

  • Customer Solutions Architect

    4 weeks ago

    Canada, CA SequenceShift Full time

    Working HoursYou will have flexible working hours to ensure you can attend calls with customers in all North American time zones. You might also need to join calls with European customers in the first half of your day. A later finish during onboarding will be required to ensure knowledge transfer (first three months) as the team is in Australia/Sydney.About...

  • Customer Service Advisor

    2 months ago

    Canada, CA Kelly Professional & Industrial Full time

    Our client, a multinational corporation in the Automotive manufacturing industry located in Pointe Claire, QC is looking for an experienced Service Administrator. The ideal candidate should be knowledgeable about the mechanics of the cars. This is a full time 12 months contract with a possibility of extension.**The working days and hours are Monday-Friday;...

  • Senior Customer Service Representative

    1 month ago

    Canada, CA InVision Staffing Services Inc. Full time

    InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.Our client is a recognized Manufacturer of HVAC and fluid technology systems...

  • Bilingual Customer Service Representative

    3 months ago

    Canada, CA Altis Recruitment Full time

    Our private sector client is actively recruiting for MULTIPLE Bilingual (French & English) candidates for various positions. If you are interested in ANY of the below, please apply and we will gladly connect based on your relevant experience and interest.ALL POSITIONS REQUIRE THE ABILITY TO QUALIFY FOR GOVERNMENT RELIABILITY CLEARANCE WHICH MEANS YOU MUST...

  • Bilingual Customer Care Associate

    1 month ago

    Canada, CA Esri Canada Full time

    Esri Canada Limited has an exciting opportunity for a Bilingual Customer Care Associate within the Customer Support Department. The position is based remotely in Canada and will report directly to the Manager of Customer Care and Renewal Management.Esri Canada provides world-class customer service to clients across Canada who are using Esri software to solve...

  • Technical Project Manager

    4 weeks ago

    Canada, CA Intuitive.Cloud Full time

    About us:Intuitive is an "Engineering Company" that delivers measurable value and key business outcomes. Intuitive is one of the fastest-growing companies in the Americas (recognized by CRN & INC 5000) focused on IT solutions and services supporting 130+ Enterprises globally. With the reputation of being a Tiger Team & a Trusted Partner, Intuitive’s...

  • Technical Account Manager

    4 weeks ago

    Canada, CA Optibus Full time

    About the positionWe are looking for customer obsessed, technical individuals to join our Global Customer Success team as a Technical Account Manager. The Technical Account Manager role in Optibus requires superb technical understanding of our product, customer use-cases, and internal problem solving, along with excellent customer-facing communication. You...

  • Operations Manager

    1 month ago

    Canada, CA Elby Professional Recruitment Full time

    Are you interested in working with a successful company in Southern Ontario? Does a stable company with exceptional opportunity to move forward in your career intrigue you? Our client, located in Guelph is searching for an experienced an Operations Manager to take on the role as the cornerstone of the management team.What our client can offer...

  • General Manager

    2 months ago

    Canada, CA IKO North America Full time

    IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...

Customer Success Manager

3 months ago

Canada, CA ZIRO Full time

*La version française suit*


Sales | Client Success | Anywhere in Canada | Full-time, Permanent

*Accepting applications from across Canada only*


You made it here and we’re glad you did. Perhaps you are curious about how our potential matches up with yours. Or perhaps you are keen to do something amazing. Either way, it’s a match worth exploring.


At ZIRO, you have the opportunity to play a huge role in the growth of an entire industry by helping organizations find best fit solutions and make use of them. Companies need help making confident decisions without the complexity and risk. We need people like you to help make it happen.


We’re looking for a driven Customer Success Manager to help us grow. As a Customer Success Manager (CSM), you will be tasked with ensuring customer loyalty, increasing retention and growth, as well as providing a world-class customer experience.


This is us

We’re a team of unified communications (UC) all-stars who are relentlessly focused on making UC hassle-free. We do that by helping organizations select, set up, and manage their phone, contact centre and meeting technology any way they want with confidence.

We are a high-growth company with:

  • an experienced leadership team with over a decade of UC know-how
  • builders and problem-solvers who are passionate about what we do
  • the drive to continuously improve by taking risks, owning it, and getting things done


This is you

You excel at building relationships and advocating for your customers, helping them achieve their most critical business objectives. Your proactive approach ensures that you anticipate and meet customers’ needs, guiding them toward their goals. You embody ZIRO’s core values of accountability, courage, passion, innovation, selflessness, and sound judgment.

What you will do

  • Maintain regular communication with customers to understand their needs, goals, and challenges.
  • Foster strong, trusting relationships with key stakeholders and decision-makers.
  • Ensure customers derive maximum value from ZIRO’s products and services by helping them achieve their business objectives.
  • Identify opportunities for customers to leverage additional features or services to enhance their outcomes.
  • Anticipate customer needs and address potential issues before they become problems.
  • Provide timely and effective solutions to customer inquiries and concerns.
  • Act as the voice of the customer within the company, providing feedback to product, sales, and marketing teams to improve the overall customer experience.
  • Champion customer needs and work to align company resources to meet those needs.
  • Drive customer retention by ensuring high levels of customer satisfaction and loyalty.
  • Identify opportunities for upselling or cross-selling additional products or services.
  • Track customer usage and performance metrics to ensure they are meeting their goals.
  • Provide regular reports and insights to customers on their progress and success.
  • Own the renewal process ensuring accurate renewal forecasting and processing.


What you need to do it

  • Experience. You have 3-5 years of experience in a similar role. Unified Communications or telecommunications expertise is a bonus.
  • Independence. You can learn new concepts quickly and teach yourself skills.
  • Communication. You enjoy working on a team and are a strong verbal and written communicator. Bilingualism (French & English) is an asset.
  • Organization. You manage your time wisely and plan to accomplish your tasks on time.
  • Humility. You are open to feedback and coaching from management and team members.
  • Curiosity. You ask lots of questions and try to understand issues before solving them. You have a thirst for new knowledge.
  • Persistence. You want to win and are undeterred by setbacks, objections, or negativity.


Ventes | Réussite des Clients | N'importe où au Canada | Temps-plein, Permanent

*Nous n'acceptons que les candidatures provenant de l'ensemble du Canada.


Vous êtes arrivé jusqu'ici et nous en sommes heureux. Vous êtes peut-être curieux de savoir si notre potentiel correspond au vôtre. Ou peut-être avez-vous envie de faire quelque chose d'extraordinaire. Quoi qu'il en soit, c'est une rencontre qui vaut la peine d'être explorée.


Chez ZIRO, vous avez la possibilité de jouer un rôle important dans la croissance d'un secteur entier en aidant les organisations à trouver les solutions les mieux adaptées et à les utiliser. Les entreprises ont besoin d'aide pour prendre des décisions en toute confiance, sans complexité ni risque. Nous avons besoin de personnes comme vous pour y parvenir.


Nous recherchons un Responsable de la Réussite des Clients

motivé pour nous aider à nous développer. En tant que Responsable de la Réussite des Clients vous aurez pour mission de fidéliser les clients, d'augmenter la rétention et la croissance, ainsi que de fournir une expérience client de classe mondiale.


C'est nous

Nous sommes une équipe d'experts en communications unifiées (UC) qui s'efforcent sans relâche de rendre les UC faciles à utiliser. Pour ce faire, nous aidons les entreprises à sélectionner, configurer et gérer leur téléphone, leur centre de contact et leur technologie de réunion comme elles l'entendent et en toute confiance.

Nous sommes une entreprise à forte croissance avec:

  • Une équipe de direction expérimentée qui possède plus d'une décennie de savoir-faire en matière de communications unifies
  • Des bâtisseurs et des résolveurs de problèmes passionnés par ce que nous faisons
  • La volonté de s'améliorer en permanence en prenant des risques, en s'appropriant la situation et en faisant avancer les choses


C'est vous

Vous excellez dans l'établissement de relations et la défense des intérêts de vos clients, en les aidant à atteindre leurs objectifs commerciaux les plus importants. Votre approche proactive vous permet d'anticiper et de répondre aux besoins des clients, en les guidant vers leurs objectifs. Vous incarnez les valeurs fondamentales de ZIRO que sont la responsabilité, le courage, la passion, l'innovation, l'altruisme et le bon jugement.


Ce que vous ferez

  • Maintenir une communication régulière avec les clients pour comprendre leurs besoins, leurs objectifs et leurs défis.
  • Favoriser des relations solides et de confiance avec les principales parties prenantes et décideurs.
  • Veiller à ce que les clients tirent une valeur maximale des produits et services de ZIRO en les aidant à atteindre leurs objectifs commerciaux.
  • Identifiez les opportunités permettant aux clients de tirer parti de fonctionnalités ou de services supplémentaires pour améliorer leurs résultats.
  • Anticipez les besoins des clients et résolvez les problèmes potentiels avant qu’ils ne deviennent des problèmes.
  • Fournir des solutions rapides et efficaces aux demandes et préoccupations des clients.
  • Agir en tant que porte-parole du client au sein de l'entreprise, en fournissant des commentaires aux équipes de produits, de ventes et de marketing pour améliorer l'expérience client globale.
  • Défendre les besoins des clients et travailler à aligner les ressources de l’entreprise pour répondre à ces besoins.
  • Favorisez la fidélisation des clients en garantissant des niveaux élevés de satisfaction et de fidélité des clients.
  • Identifiez les opportunités de vente incitative ou croisée de produits ou de services supplémentaires.
  • Suivez l’utilisation des clients et les mesures de performances pour vous assurer qu’ils atteignent leurs objectifs.
  • Fournissez régulièrement des rapports et des informations aux clients sur leurs progrès et leur réussite.
  • Posséder le processus de renouvellement en garantissant une prévision et un traitement précis du renouvellement.


Ce qu'il faut faire

Expérience. Vous avez 3 à 5 ans d'expérience dans une fonction similaire. Une expertise en communications unifiées ou en télécommunications est un atout.

Autonomie. Vous êtes capable d'apprendre rapidement de nouveaux concepts et d'acquérir des compétences par vous-même.

Communication. Vous aimez travailler en équipe et vous êtes un bon communicateur, tant à l'oral qu'à l'écrit. Le bilinguisme (français et anglais) est un atout.

Organisation. Vous gérez votre temps judicieusement et planifiez vos tâches dans les délais impartis.

Humilité. Vous êtes ouvert aux commentaires et au coaching de la direction et des membres de l'équipe.

Curiosité. Vous posez beaucoup de questions et essayez de comprendre les problèmes avant de les résoudre. Vous avez soif de nouvelles connaissances.

Persévérance. Vous voulez gagner et ne vous laissez pas décourager par les échecs, les objections ou la négativité.