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Onsite Medical Representative

3 months ago

Eastern Ontario Ontario, Canada Amazon Canada Fulfillment Services, ULC Full time

The Amazon Workplace Health & Safety (WHS) team aims to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support these goals, Amazon is seeking an experienced and innovative Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS site manager, Wellness Specialists (WSs), and the WHS specialist.

You will be required to independently evaluate and provide first aid (e.g., for musculoskeletal injuries), advise Amazon Associates (AAs) on occupational and non-occupational injuries, have great verbal communication skills, and be able to connect with AAs and Amazon Managers within the limits of your professional code and training where applicable. You should enjoy learning and applying your knowledge about health & wellness to provide care for AAs on a daily basis. You will refer care to outside medical providers as needed and learn about provincial and federal regulations and risk analysis. Practical ergonomics experience is advantageous. However, ergonomics topics will also be covered in ongoing training.

The OMR will function as a part of the larger team onsite, helping to provide assistance with all first aid needs and support operations as needed. This includes greeting all new hires for the site, either within a setting at New Hire Orientation or through one-on-one interaction. The OMR will also participate, as needed, in incident investigations and weekly case management review meetings.


Responsibilities include but are not limited to:
  1. Provide triage, prompt first aid within the scope of your training, and/or referral to outside medical providers, if indicated
  2. Minimize the AA risk of injury through awareness, education, and proactive engagement
  3. Maintain all records of care provided to AAs
  4. Develop a first aid care plan for AAs recovering from an injury, focused on injury improvement, including self-care instructions as needed
  5. Manage the workers’ compensation and return to work process for AAs with work-related injuries
  6. Provide daily activity logs and end of shift reports
  7. Spend frequent time on the warehouse floor to interact and engage with AAs and managers to coach on observed at-risk work habits
  8. Maintain a clean and orderly environment
  9. Monitor and ensure appropriate medical supply inventory is maintained
  10. Participate in special projects and ad hoc tasks as assigned
  11. Willing to be trained to teach First Aid/CPR/AED certification classes
  12. Work flexible shifts which could include days, nights, and/or weekends
  13. Communicate effectively
  14. Display professional behavior
  15. Multitask and have exceptional time management skills
  16. Work in and embrace an inclusive and diverse atmosphere
  17. Follow direction, policy, and procedures as per Amazon and local regulation
  18. Maintain composure in emergencies and lead emergency response at the site
  19. Experience with workers' compensation
  20. Certified to teach first aid, CPR, and AED training from Heart and Stroke Foundation or Canadian Red Cross
  21. Proficient in Microsoft Office
  22. Experience with an industrial wellness program
  23. Passion for promoting health and wellness
  24. Experience coaching on body mechanics
  25. Experience managing musculoskeletal disorders
  26. Experience in ergonomics
  27. Experience with federal and province-specific regulations
  28. Proficient in digital recordkeeping

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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