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Learning & Development Assistant Manager

3 months ago

Hamilton Ontario EH, Ontario, Canada Accor Hotels Full time
  • Job Schedule: Temps Complet
  • Job Type: CDI
  • Brands: RIXOS
  • Job Category: Talent & Culture

Location: Rixos Premium Magawish Suites and Villas, Hurghada, Egypt

Reference: REF38631L

Region: Luxury & Lifestyle

Company Description:

Join us at Accor, where life pulses with passion As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, where you will be able to truly find yourself, and they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Job Description:

  1. Develops and maintains hotel’s training library and coordinates acquisitions.
  2. Analyses training needs in the hotel and prioritises such needs for the Training Manager to review.
  3. Develops annual hotel training plans and prepares monthly reports to the Training Manager.
  4. Consults with the Training Manager for the coordination of training courses.
  5. Ensures that all employees receive appropriate orientation, a copy of their job description, and information on HR services.
  6. Visits on-the-job training sessions of new and existing employees.
  7. Coordinates and assesses the on-the-job training certification of departmental trainers.
  8. Ensures the maintenance of training aids, orders training materials and stationery as required for the training office and training courses.
  9. Ensures all necessary documents are filed or archived.
  10. Coordinates training with nominated suppliers for courses such as food hygiene and HACCP, arranging delegates, training room, equipment, invoicing, etc.
  11. Conducts basic and supervisory to managerial level training such as customer service, interviewing skills, etc., and any other relevant Rixos Hotels and outside courses required.
  12. Oversees on a monthly basis the hotel’s training budget.
  13. Assists in the selection and training of management and departmental trainees, interns, and work experience placements.
  14. Conducts interviews for interns, coordinates their placement, and meets with all interns on a monthly basis.
  15. Ensures employee, supervisory, and management records of training in the Human Resources & Training database are maintained.
  16. Reviews training policies, procedures, and practices, and recommends improvements to management.
  17. Participates in developing and implementing programs to ensure employee security and safety.
  18. Monitors present and future trends, practices, and systems in the training field and makes recommendations relating thereto.
  19. Establishes and maintains effective employee relations.
  20. Coordinates and communicates trainings and activities with other department heads and departmental trainers.
  21. Conducts CAB Committee Meetings.
  22. Ensures all delegates receive a pre-course brief and post-course evaluation.
  23. Ensures certification is issued for delegates who attend and complete corporate training.
  24. Ensures the training notice board is kept up to date with current calendar and relevant training information.
  25. Upholds all standards of grooming, behavior, etc., and serves as a role model.
  26. Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution, and harmful effects to the environment.
  27. Implements necessary warnings and departmental trainings to save energy inside the facility.
  28. Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution, and harmful effects to the environment.
  29. Carries out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
  30. Carries out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications:

Experience: At least 2 years of related work experience following an associate degree or at least 3 years of work experience following an undergraduate degree.

Foreign Language: Sufficient level of English to write reports according to international standards.

Courses and Training: Sufficient theoretical and practical background. Prior attendance in courses and seminars in the field.

Computer Literacy: Proficient in MS Office applications.

Skills: Good command of the legislation and procedures related to the job and department. Familiar with other processes that affect the job. Responsible for managing and/or implementing sub-processes. Expected to integrate and coordinate an important unit of the facility.

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