Customer Service Administrator

2 weeks ago

Mississauga ON LT P, York region, Canada AutoTrader.ca Full time

The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including processing and setting up billing for all online products. Other key responsibilities include capturing, managing and quality assurance of all products entered into the system for the customer. The Customer Support Administrator works closely with cross functional teams to ensure client contracts are uploaded and billed correctly.

What you’ll do
-Managing inbound communications (phone or email) from customers or dealer groups related to the set-up or amendment of contracts.
-Capture, process and QA all online products for the customer, including domain inquiries and set up.
-Communicate with the Sales team to provide follow up answers to billing questions or concerns raised by the customers.
-Generate reports from internal systems to validate billing information is processed for the customer.
-Respond to customer enquiries as needed.

What you bring to the table

  • Must be very detailed oriented and very customer focused
  • Must be organized and able to manage clients expectations
  • Be self-motivated and work individually and as a team
  • Have a sense of urgency to resolve and investigate issues
  • Able to work in a fast paced and deadline driven environment
  • Must have experience working on the phone, via chat and email support with customers

Must have

  • College diploma
  • Solid verbal/written communication skills
  • MS Office experience – specifically Excel is essential
  • Previous customer service experience
  • Strong customer service skills
  • Strong analytical skills
  • Previous experience working with software systems (including CRM tools, data entry systems)

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