Warehouse Order Desk Coordinator

4 weeks ago


London Ontario KZ, Middlesex, Canada Plastic Staffing Inc. Full time

Are you looking to join an organization that genuinely cares about its employees? What about joining Canada's largest independently owned and operated supplier to the collision repair industry, which believes in promoting from within? If that sounds like something that might be of interest to you, consider the following:


In this role, the Order Desk Operator will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide solutions.


Job Duties:
  1. Assist customers with standard account-related requests
  2. Create sales orders, pick tickets, invoices, and transfers
  3. Review invoices for accuracy and completion
  4. Answer phones and review emails
  5. Organize and maintain promotional/training material shelves
  6. Provide clear and open communication between sales, management, and operations
  7. Other duties as assigned
  8. Participate in year-end inventory counts.

Requirements:
  1. High school diploma or GED required
  2. Three years of previous customer service experience, order desk, parts counter, or call center experience is a must
  3. A certificate or diploma in a related field preferred
  4. Automotive industry experience an asset
  5. Strong customer service and troubleshooting skills
  6. Bilingual proficiency in English and French is considered an asset
  7. Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  8. Able to effectively communicate both verbally and in writing
  9. Strong attention to detail
  10. Computer literate, including practical working skills in MS Word, Excel, and email
  11. Proven data entry and typing skills
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