Design System Lead

1 month ago

Old Toronto Ontario, CA Capital One Canada Full time

161 Bay Street (93021), Canada, Toronto, Ontario

Design System Lead

At Capital One, we don’t just hire people - we invest in them. We’ve worked hard to create and foster a culture that values people, collaboration, integrity, and respect for one another. We pride ourselves in being a place of opportunity that empowers our team of disruptors, dreamers, and doers. And we’re not your typical bank; we’re on a mission to change banking for good by bringing ingenuity, simplicity, and humanity to the work we do. Antiquated legacy platforms have no place here; we’re building a leading information-based technology company where you’ll be partnering with other talented people across the organization on complex projects, contributing to the value we deliver every day. We measure our efforts by the success our customers enjoy and the advocacy they exhibit, and we succeed only when they do.

Our Experience Design (XD) Team is at the forefront of enriching our customers’ digital experiences and represents the voice of our customers. We are seeking an exceptional Design System Lead to join our XD team, reporting directly into our Manager of Product Design. The Design System Lead will primarily focus on overseeing our design system, including the contribution strategy related to visual style, UI components, governance, and other design considerations and governance processes.

At Capital One, we champion a thriving environment of collaboration, authenticity and healthy critique, in which we honour diversity of thought, create a culture of belonging, and elevate one another.

About you
  • You have hands-on experience managing and contributing to design systems, including building components, guiding contribution and maintaining component libraries.
  • You have a strong understanding of user-centred design processes and can easily and effectively balance customer needs with business goals.
  • You have strong knowledge of mobile design.
  • Communication and storytelling comes easily to you, and your interpersonal, presentation, and analytical skills allow you to effectively communicate complex ideas and concepts clearly and persuasively across different audiences and varying levels within the organization.
  • You’re an innovator who embraces an environment where you can experiment, learn, and change banking for good.
  • You think user-first, have a bold design perspective, have an eye for responsive, accessible design, and are rarely satisfied with the first iteration.
  • You have a mastery in your craft with a passion to extend your knowledge of product design principles, modern design tools, emerging technologies, Agile development, accessibility, and industry practices and trends.
  • You value collaboration.
  • You pay attention to detail.
  • You believe it’s not enough to design for user behaviour - you want to take it one step further and make a true impact on our customers.
  • You possess a thoughtful, inclusive, and empathetic approach to design that meets every customer where they are.
  • You have experience working closely with Product and Engineering in an agile, iterative, data-informed product development environment.
  • You have a portfolio of work that demonstrates your experience, expertise, and process of creating human-centred design solutions with measurable results.
  • You have strong leadership skills and can influence in ambiguous situations while making decisions.
  • You can think laterally and adapt design methodologies to fit unique project needs.
  • You are regularly sought out by and seen as an expert in product design strategy skills by partner teams.
  • You have experience building teams through hiring, growing, and retaining high-performing designers.
Your key responsibilitiesDesign System Management
  • Lead the team in evolving our design system, and help drive the vision, project management, and contribution strategy related to visual style, UI components, governance, and other design considerations.
  • Apply a systems-mindset to defining and deploying consistent, reusable components and patterns across our product portfolio.
  • Help to identify business, design, and development needs, in addition to defining parameters for design system components, creating documentation and governance, and leading teams to create and deploy functional and scalable design components.
  • Collaborate with other designers and cross-departmentally with product/development teams.
Strategy & planning
  • Collaborate and communicate closely with key stakeholders and leaders in design, product management, engineering, and marketing to execute best-in-class user experiences, justify decisions, provide escalation management, and drive our OKRs.
  • Work cross-functionally with our UX research, marketing, product and tech teams to prioritize, plan, and deliver on business initiatives.
  • Be a strong advocate for our customers through human-centred design methods.
  • Brainstorm and help to execute design solutions that bring our products and user experience to another level.
  • Define standards and best practices for how mobile design is done.
  • Be a key contributor to our Design System - develop and maintain detailed UI specifications.
  • Present and communicate design decisions to various stakeholders across the business.
  • Actively monitor and analyze design and fintech trends to inform our roadmap and future state.
  • Influence and educate on the importance of design to product teams new to design methods in order to help them integrate UCD into their product cycle.
  • Fully autonomous in leading discovery work with minimal guidance/support.
Education and experienceBasic requirements:
  • Bachelor’s Degree in HCI/UX, Social Science, Psychology, Research, or other related field, or equivalent experience.
  • 4+ years of Product Design experience with consumer and mobile products.
  • 3+ years of experience building and managing design systems, with a strong focus on UI principles and best practices.
  • 3+ years of experience working with a variety of business partners and delivering outcomes.
  • 3+ years of experience with design thinking and agile methodologies.
  • Strong, proven experience designing for mobile apps.
  • Strong working knowledge of Figma and other modern design tools.
Preferred requirements:
  • Although this is currently not a people leader role, there is potential in the future to have direct reports. As such, experience building teams through hiring, mentoring, and retaining high-performing designers is preferred.
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