Current jobs related to E-commerce Order Support Specialist - Montreal Quebec GF, CA - BRP

  • Global CRM Strategist

    1 month ago

    Montreal, Quebec, G4F, CA BRP Full time

    We are looking for a Global CRM Strategist who will become a key player in the digital transformation. You will lead end to end digital projects with a focus on customer experience, and you’ll come to experience world-class BRP products and the ultimate ride in its many forms, as part of the world’s most exciting powersports family. YOU'LL HAVE THE...

  • Sr. Deskside Technical Support Specialist to maintain and support IT equipment and software

    1 day ago

    Montreal, Quebec, G4F, CA S.i. Systems Full time

    Our valued client is looking for a Sr. Deskside Technical Support Specialist to maintain and support IT equipment and software. This is an on-site position in Montreal, QCTasks include:Desktop support responsible for end user computing.Maintain & Support AV equipment in conference rooms and support additional audio/video requirements for events including...

  • Order Picker- Available anytime

    4 weeks ago

    Montreal, Quebec, G4F, CA Home Depot of Canada Inc. Part time

    Part time position- Required full flex/ Available anytimeAs an Order Picker, you will help continue to grow our online business and customer relationships by taking online customer orders and picking the product ready for customer pick-up or delivery in a timely manner. Position Responsibilities: Pick, organize and verify orders for delivery or...

  • Digital account manager

    1 week ago

    Montreal, Quebec, G4F, CA Tink Full time

    What we're looking for:In your role, you will act as a leader by contributing to all business activities related to a client account. Additionally, you will support partners in business development and in identifying opportunities for client retention and loyalty.You will become the primary point of contact for clients wishing to undertake projects or...

  • Specialist Software Development

    1 day ago

    Montreal, Quebec, G4F, CA Canadian National Railway Full time

    At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely...

  • Digital Account Manager

    4 weeks ago

    Montreal, Quebec, G4F, CA TINK Full time

    --english_version--What we're looking for:In your role, you will act as a leader by contributing to all business activities related to a client account. Additionally, you will support partners in business development and in identifying opportunities for client retention and loyalty.You will become the primary point of contact for clients wishing to...

  • Specialist - US Customs Compliance

    4 months ago

    Montreal, Quebec, G4F, CA Fed Supply Full time

    Hello Hello ! I'm Anissa, Recruitment Advisor for the employment agency Fed Supply, specialist by excellence in the areas of supply chain, logistics, transportation, and customer service - offering temporary and permanent jobs in the Grande Montreal region. Our team, experts in Supply Chain and Logistics, speaks your language and evolves in your...

  • Payroll Specialist

    4 weeks ago

    Montreal, Quebec, G4F, CA Fed Finance Full time

    Founded in 2001, Fed Finance is a specialist in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Hi, I'm Christina, Recruitment and Business Development Consultant with Fed...

  • Functional Analyst, eCommerce

    1 month ago

    Montreal, Quebec, G4F, CA BRP Full time

    We are looking for an experienced eCommerce Functional Analyst to join our ever-evolving team working in a fast-paced and exciting environment out of BRP’s Montreal downtown office. Reporting to the eCommerce technology team lead, the functional analyst will be responsible for actively participating in the writing of functional and business requirements...

  • Technical Support Analyst

    1 day ago

    Montreal, Quebec, G4F, CA BDO Canada Full time

    Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...

  • Senior Procurement Specialist

    1 day ago

    Montreal, Quebec, G4F, CA Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Field Safety Specialist

    1 day ago

    Montreal, Quebec, G4F, CA Acklands-Grainger inc. Full time

    Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers,...

  • Shipping Coordinator

    2 months ago

    Montreal, Quebec, G4F, CA Fed Supply Full time

    Hello ! I'm Anissa, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Bonjour ! Je suis...

  • Senior Quality Assurance to support the UL Tools Application

    1 day ago

    Montreal, Quebec, G4F, CA S.i. Systems Full time

    The following general task descriptions are indicative of the work that the Contractor must perform. The ordering of tasks is not indicative of priority. The tasks may include, but are not limited to the following: Tasks: Design, build and implement the initial and ongoing maintenance software releases including all available enhancements, extensions,...

  • Senior Procurement Agent

    1 day ago

    Montreal, Quebec, G4F, CA Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Senior Advisor, Marketing Intelligence

    2 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Marketing Intelligence, Digital Performance Advisor in the Martech team at National Bank means acting as a specialist in the measurement and enhancement of the user experience, where your passion for data and your ability to formulate solid arguments based on it will be at the heart of your daily mission. You act as a liaison between the...

  • Clin Ops Specialist

    4 weeks ago

    Montreal, Quebec, G4F, CA Syneos Health Full time

    Description Clinical Operations Specialist Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient...

  • Clin Ops Specialist

    3 weeks ago

    Montreal, Quebec, G4F, CA Syneos Health Full time

    Description Clinical Operations Specialist Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient...

  • SSU & Regulatory Specialist II

    3 weeks ago

    Montreal, Quebec, G4F, CA Syneos Health Full time

    Description Site Start-Up & Regulatory Specialist II - Hybrid schedule (Montreal, Canada) Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development...

  • Senior Scrum Master to support the implementation of detailed project requirements to support an electronic License management system within the public sec

    1 day ago

    Montreal, Quebec, G4F, CA S.i. Systems Full time

    Our Valued Public sector client is seeking a Senior Scrum Master to support the implementation of detailed project requirements to support an electronic License management system.Responsibilities: Work with the key stakeholders to identify the key drivers and measurements which will be used to determine "done"Works with the project manager to create...

E-commerce Order Support Specialist

4 months ago

Montreal Quebec GF, CA BRP Full time

As an E-commerce Order Support Specialist, you will play a pivotal role in the success of our digital retail direct-to-consumer and omnichannel experience strategy, being part of the team that monitors and optimizes the operations of BRP’s direct-to-consumer sales channels (from online order creation to fulfillment and after sales and back office related activities).

Your expertise will be required to lead and orchestrate the resolution of incidents that are beyond the scope of our first lines of support. You will also be mobilized to influence current policies, procedures and guidelines, or even support the design of new ones that are more applicable to our D2C retail mission.

You are a strategic/analytical thinker who can link assignments to the bigger picture. You will participate in providing data driven insights to improve our operational and retail performance, identify new opportunities to innovate and inform our strategic plans.

YOU’LL HAVE THE OPPORTUNITY TO:

- Ensure the overall quality of BRP’s direct-to-consumer experience by:

  • Monitoring the overall health and performance of BRP’s direct-to-consumer online order management cycle (from order creation to fulfillment and after sales and back office related activities).
  • Ongoing optimization of incident resolution workflows and methodologies.
  • Monitoring order status, inquiry resolution and support for any necessary escalation.
  • Troubleshooting and resolving incidents affecting the customer experience in BRP’s online stores as well as ensuring that back-end system processes are functioning properly.
  • Assisting customer service, external service partners and BRP’s level 2 and 3 application support teams in incident resolution.
  • Ensuring customer sales, support and shipping/delivery related metrics are achieved with regards to sales, cancellations, returns, and refunds.
  • Maintaining Online Store SOPs, as required, on a timely basis, ensuring improvement of customer experience goals.
  • Determining and identifying root causes of reported issues, where possible, in terms of specific in-house and/or vendor related and developing a plan for short- and long-term improvement.

- Act as a liaison between internal stakeholders (e.g. customer service, dealer network, external partners, IT, etc.)

  • Being a positive ambassador of the D2C retail-oriented RACI definition.
  • Understanding and navigating business interdependencies, company procedures, policies, and workflows to properly assess any complex situation.
  • Providing an informed diagnosis and efficient resolution plan (respectful of SLAs and procedures).

- Participating in QAs for partial or end-to-end flows related to order management.

- Data and analytics:

  • Interpreting data and analyzing results using analytics and research methodologies.
  • Evaluating key performance indicators, providing ongoing reports, and recommending business plan updates.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • A bachelor’s degree in business/commerce, computer science or another pertinent field.
  • A minimum of 2 years of experience in the retail industry in any of the following roles:
    - Operations specialist
    - Business analyst
    - Client care - support specialist.
  • Experience with operations in OMS, Digital/eCommerce, B2C-D2C and Omnichannel projects would be considered a strong asset.
  • Comfortable with being the last line of communication in the issue resolution process.
  • A fast learner and self-starter, who is accountable and detail oriented with the ability to synthesize complex information.
  • A problem-solving mindset with a team player attitude.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

  • Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
  • Generous paid time away: winding down is as important as creating the future of recreational products.
  • Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered.
  • Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs.
  • Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

What about some feel good extras:

  • Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
  • Summer schedule: time flies at BRP, so we hit pause to enjoy it.
  • Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times.
  • Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together.
  • Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 23,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

#LI-Hybrid

#LI-MR2