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Digital account manager

2 months ago

Montreal Quebec GF, CA Tink Full time

What we're looking for:In your role, you will act as a leader by contributing to all business activities related to a client account. Additionally, you will support partners in business development and in identifying opportunities for client retention and loyalty.

You will become the primary point of contact for clients wishing to undertake projects or initiatives such as site development, mobile applications, interactive campaigns, promotions, and contests.

You must have sufficient knowledge and experience in the digital domain to effectively support and advise our clients. You will provide insights, opinions, ideas, and recommendations for the evolution of client solutions. You may manage multiple clients simultaneously.
Job Tasks and Responsibilities:You will have the opportunity to:

  • Understand best practices and methodologies in strategy, definition, and design of digital solutions, including websites, social media, blogs, mobile applications, and all enterprise systems that feed the digital ecosystem (ERP, CRM, etc.).
  • Conceive, prepare, and present evolution projects to clients autonomously or in collaboration with team specialists.
  • Guide your client and involve the right specialists at the right times.
  • Coordinate ideation, creation, design, and architecture of solutions.
  • Oversee projects, ensuring they are delivered on time and within budget.
  • Prepare and deliver presentations to clients.
  • Maintain and develop strong relationships with clients, ensuring their satisfaction and identifying new business opportunities.
  • Follow up on activities or business opportunities to serve your clients well.
  • Participate in calls for tenders.
  • Foster information sharing and collaboration among project team members you contribute to.
  • Collaborate with teams to identify and develop new sales opportunities.
  • Develop and manage your clients' annual "digital" budgets.
  • Stay updated with market trends and industry best practices to ensure our services remain competitive and innovative.
Required Qualifications and Characteristics:
To succeed in this role, you will need to have:

  • 5 years of experience in a similar role.
  • A strong knowledge of the digital world with a business-oriented mindset focused on helping our clients.
  • The ability to bring people together and navigate political environments. You should be able to work and collaborate with other agencies while ensuring Tink's position.
  • The ability to analyze client needs and propose creative and effective solutions.
  • Excellent organizational skills and the ability to manage multiple projects simultaneously.
  • The ability to establish and maintain trust-based relationships with clients and act as an advisor to them.
  • The awareness of your weaknesses and the ability to surround yourself with experts.
  • Excellent proficiency in French, both spoken and written, is required for this position.
  • Given the need to communicate with English-speaking clients, highly functional English is required for this position.
  • A bachelor's degree in business administration, with a concentration in marketing or e-commerce.
What we offer:
  • Competitive salary.
  • 37.5-hour workweek with a flexible schedule.
  • Hybrid work mode.
  • Summer schedule.
  • Paid vacation and sick leave.
  • Group insurance.
  • Contribution to a collective RRSP.
  • Access to a free gym.
  • Telemedicine and employee assistance program.
  • Renowned clients and large-scale projects.
  • Various and modern technologies.
  • Career advancement opportunities.
  • Reimbursement of training and development activities.
  • Events and social activities.
  • Experienced colleagues and diverse fields of expertise.