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Operations Supervisor II

3 months ago

Mississauga Ontario CW, Peel region, Canada American President Lines Full time

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ID: 543558

Location:

Mississauga On, CA

Operations Supervisor II

CEVA Logistics is one of the leading logistics companies globally, with over 1,300 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Summary: Oversee daily operations of international transportation and brokerage operation. Supervise and coordinate activities in the export and customs house brokerage or gateway environment in accordance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Provide proactive customer service to internal and external customers. Models and acts in accordance with the guiding principles and core values set by the company.

Typical Responsibilities:

  • Develop and maintain excellent customer service to internal and external customers at all times.
  • Maintain performance statistics.
  • Assist in the retention and training efforts of staff and of customers.
  • Review and monitor shipment documentation for accuracy.
  • Provide responsible supervision and control for all departmental activities.
  • Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
  • Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
  • Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
  • Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations.
  • Ensure all policies and procedures are consistently administered.
  • Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
  • Communicate with operations manager regarding progress and problems or issues.
  • Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
  • Address all employee performance problems promptly and directly in accordance with personnel policies.
  • Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
  • Effectively participate in and/or supervise department projects related to assigned area of responsibility.
  • Performs other duties as assigned.

Requirements:

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
  • Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and customers.
  • PC Literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
    • Ability to allocate work assignments and/or tasks or responsibility to others and hold them accountable to maximize the effectiveness of the individual and the organization.
    • Customer focused. Makes customers and their needs the primary focus of one’s actions, developing and sustaining productive relationships.
    • Experienced in taking action that is consistent with available facts, constraints and probable consequences.
    • Proven experience in problem analysis, presentation of alternatives and implementing solutions.
    • Ability to plan work for self and others to ensure work is completed efficiently.
  • Ability to model the organization's vision and values and lead others.
  • Ability to develop and use collaborative relationships to accomplish work goals. Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
  • Must be able to read, write and speak English fluently.

Minimum:

  • High School Diploma or GED.
  • Minimum four years related experience.
  • Minimum one year supervisory experience.
  • Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping.
  • Some professional certifications may be required for this position.

Preferred:

  • Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education.
  • Three years of industry experience.

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

  • Professional Development Opportunities
  • Continuing Education


CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

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