Fire Service Supervisor

4 weeks ago

Ottawa Ontario HB, Montréal, Canada Johnson Controls International Full time

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What we offer

  • Competitive salary and bonus
  • Paid vacation/holidays/sick time
  • Comprehensive benefits package including medical, dental, and vision care - Available day one
  • Extensive product and on-the-job/cross-training opportunities with outstanding resources
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • JCI Employee discount programs (The Loop by Perk Spot)

What would you do

This position is responsible for providing vision, leadership and direction for the fire service business in the local district office. Responsibilities include supervising fire service technicians, developing business strategies, and implementing action plans to meet the district's objectives and drive profitable growth of the Fire Service business, including embracing the company programs, identification of life safety deficiencies and recommendations.

How you will do it

  • Revenue responsibility: Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability.
  • Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
  • Productivity Improvement: Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.
  • Safety Compliance: Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training is thorough, complete and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.

What we look for

Required

  • 2 to 3 years supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
  • Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule.
  • Prefer Bilingual French and English
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