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Workday Engagement Manager

3 months ago

Old Toronto Ontario, CA Kainos Group plc Full time

Sr. Workday Engagement Manager - Greater Toronto Area page is loaded Sr. Workday Engagement Manager - Greater Toronto Area Apply locations Toronto Homeworker - Canada - Ontario time type Full time posted on Posted 30+ Days Ago job requisition id JR_13742 When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday. You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team. At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:

As a Workday Engagement Manager in Kainos, you’ll fully manage the successful implementation of Large Enterprise Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable. You’ll take accountability for the complete delivery lifecycle alongside the sales and capability Solution Architects . You’ll manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone t racking, commercial management and customer satisfaction.

Your key responsibilities include:

  • Commercially managing the implementation of global Workday programmes from pre-sales through implementation to hand over to AMS (Application Management Services).

  • Acting as the key client interface between functional and technical teams and the client. D ramatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership . Managing all aspects of delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.

  • Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.

  • Agree ing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms.

  • Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer.

  • Creat ing well structured & accurate deliverables and present ing to client steering level groups to secure proposed recommendations and agreement.

  • I dentify ing and actioning appropriate ly opportunities to win business, including negotiating and closing at a senior client level.

MINIMUM (ESSENTIAL) REQUIREMENTS:

  • Experience in implementing back office systems with direct experience in the successful delivery of solutions within a consulting environment/ IT services environment

  • Full lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management

  • Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will be able to intervene effectively and resolve customer escalations appropriately

  • Commercial e xperience of managing and supporting geographically distributed and blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic

  • Excellent commercial management , influencing and negotiation skills

  • Excellent communicator, able to communicate with customers and colleagues with impact and credibility. Sound ability to formally present to senior Client audiences

  • An emerging role model within Kainos and wider Workday ecosystem

  • Excellent business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests

  • Demonstrable s uccess in identifying and taking appropriate action on opportunities for additional business.

  • Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Kainos commercials

  • Ability to widen and maintain a network of external contacts

  • Understanding of risk management and able to manage risk

  • Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)

  • Support the operations function ensure that our consultant pool is used in the most commercially advantageous way, balancing development needs and personal preferences

DESIRABLE:

  • Professional qualifications where applicable in your Capability

  • Develop and deliver products/offerings and services that differentiate Kainos in the marketplace

  • Identify talent for rapid development within the capability

  • Experience of managing, mentoring and developing teams

  • Working with Workday or other SaaS delivery methodolog ies

  • PRINCE 2 (or similar) certification

  • Strong functional domain expertise including areas such as HR and Finance (including Payroll)

So what are you waiting for? Let’s write the next incredible chapter of our story together.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

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At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow.

Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.

Our people love the exciting work, the cutting-edge technologies and the benefits we offer. That’s why we’ve been ranked in the Sunday Times Top 100 Best Companies on numerous occasions.

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