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Enterprise Systems Business Analyst

3 months ago

Old Toronto Ontario, CA Dream Unlimited Corp Full time

Head Office - Toronto 8F
Toronto, ON - Adelaide Street East
30 Adelaide St E, Suite 301
Toronto, ON M5C3H1, CAN

Head Office - Toronto 8F
Toronto, ON - Adelaide Street East
30 Adelaide St E, Suite 301
Toronto, ON M5C3H1, CAN

Dream Office Management Corporation is looking for a Business Application Analyst.

We’re looking for a Business Application Analyst to be part of our Enterprise Applications team. Are you interested in a position where you will be supporting a wide range of applications which will have a positive effect on our systems, our people and stakeholders? If so, read on. We think you’ll like what you hear about us, and we want to hear from you

Who are you?

As a member of our Infrastructure & Technology Operations group, you’ll be part of our team that is focused on providing top notch computing services our employees. Along with the rest of our Dream Support Centre, you’ll be troubleshooting and solving various application issues, in order to provide the best possible user experience.

And the Enterprise Applications team?

Our goal is to provide the best possible user experience by ensuring our users have the applications in place to perform their job functions efficiently – this is where you come in We are continually upgrading and driving our initiatives, processes and goals in order to respond to changes in our business needs.

We strive to stay at the cutting edge of technology to be prepared for Dream’s continued growth in the coming years. All we’re missing is a strong Business Application Analyst – are you ready?

What will you do?

You will be responsible for the systems that our five business lines rely on every day. Motivated to provide the best JD Edwards EnterpriseOne support to our employees, here are some specifics of your role:

  • For the issues assigned to you, you will be the main point of contact for the resolution, inter-department and end user communication;
  • You’ll manage the full lifecycle of assigned application support calls, including troubleshooting and resolving the issue;
  • You’ll take full responsibility for the initiatives assigned to you, including leading the planning, design, development, deployment and post deployment of any enhancements as well as new applications and functionality
  • Analyze issues and based on your experiences propose solutions for preventive measures;
  • In order to manage and enforce system continuity, you’ll develop detailed documentation for new applications or functionality, and ensure Change Management procedures are understood
  • You’ll adhere to standards, policies, procedures and checklists to ensure consistency and a high standard of customer experience;
  • Included in your solutions will be collaborating with your business users to determine business scenarios for UAT test scripts;
  • We’ll be establishing SLA’s together, and you’ll manage client request delivery to meet or exceed these SLA’s;
  • You’re not on your own You’ll be partnering with the development teams to deliver efficient and accurate resolutions;
  • Based on your interaction with your business users, you’ll Identify training opportunities and work with our Training Coordinator to develop documentation, training participants, and curriculum;
  • Enforce policies and procedures to ensure issues are resolved accurately and will pass quality assurance audits; and
  • Hopefully not too often, but be available after hours when needed to assist with resolving rare and unexpected operational issues.

What type of qualifications do you have?

We’ve listed just a few select qualifications that we consider to be very important for this role. We can cover the rest when we chat.

  • College diploma or university degree in the field of computer science, information systems, or software engineering, and/or 8-10 years’ equivalent work experience in an IT, Accounting or Real Estate environment
  • Minimum 5 years’ working with JD Edwards EnterpriseOne 9.1 applications including: Real Estate Management, Accounts Receivable, General Accounting, Accounts Payable, Job Cost, Fixed Assets, Procurement. Nice to have; HomeBuilder, Hyphen Solutions, RPA (Robotic Process Automation (Bots))
  • Strong troubleshooting experience with JDE application, and ERP application setup and testing
  • Experience in developing functional specifications for ERP application development, including forms, reports, interfaces, data conversion or enhancement
  • Display a deep understanding of problem solving, including the ability to lead the search for root cause and implementation of corrective actions
  • Experience working and coordinating in a team-oriented, collaborative environment
  • Able to multi-task and work to meet tight deadlines
  • Exceptional verbal and written communications skills with the ability to articulate complex concepts to both technical and non-technical audiences
  • Self-starter who works with minimal supervision
  • Strong problem solving skills and ability to logically analyze complex processes and systems
  • Proven ability to learn new applications and software systems quickly
  • Comfortable engaging with all levels within an organization
  • Creative and critical thinking on process, security and/or system issues

When you come in to meet, we’ll want to hear about your previous application support experience, but also about your customer service experiences. What are your strengths? What areas are you looking to grow? We’ll also be asking you to explain your troubleshooting process given various real world scenarios.

Who are we?

Dream is one of Canada’s leading real estate companies, with over $25 billion in assets under management across five Toronto Stock Exchange ("TSX") listed trusts and numerous partnerships across North America and Europe. We develop, manage, and invest in master-planned communities, income properties, and urban intensification, and develop land and residential assets in Western Canada. Our employees are the heart and soul of our business performance, which is why we believe in putting people first.

Dream is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect our process, please let us know and we will work with you to meet your needs.

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